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ALL STAR REALTY
Warm Springs Rd
Columbus, GA
Business: ###-###-####
Toll Free: ###-###-####
Fax: ###-###-####
E-Mail: ***
Web Site: www.c21allstar.com
April 4,
To Whom It May Concern:
This is the answer to the complaint filed by Mr*** *** and Ms*** ***
The letter dated January 1, received in our office was a letter stating that they were not renewing the lease, but not a notice of intent to vacate the property. It was not a day notice. We have several tenants that go month to month and do not renew the leaseIf Century All Star and other real estate companies went under the assumption that tenants would move at the end of their leases, then property management would have nothing but turn over and constant move outs
After receiving their letter stating that they were not renewing the lease, they were sent a letter January 8, 2014, from *** ***, stating that the rent would go up 10% as per the lease; it was not a letter stating we were in receipt of the day noticeOur letter was notification of new rental amount due as of March 1, This rental increase allows tenants the freedom to move with only a day notice instead of a day notice and termination fee if they were under a lease They did not receive a move out inspection requirement sheet with this letter. The move out inspection form provided by tenant to Revdex.com was printed from our website not from this office. Also, I am the one that would write the letter receiving the day notice and the move out inspection sheet, not Ms***. I have enclosed a copy of a move out letter (from another tenant) that would have come from me. On February 2, I received rent verification for them. I have also attached it to show that at that time I did not have a day notice. I stated on this fax that a day notice had not been given.
On February 28, 2014, when Mr*** turned in the keys to the home, he handed them to Ms*** and walked out the door without speaking. As soon as he left the office, I tried to stop him to speak to him about the day notice. I was not able to stop him. I came back inside and called his cell phone and went straight into his voice mail at that time I left a message asking him to call me back about receiving the keys and rent money owed. I also called Ms*** and left her the same message. I never received a call back from either one of them. When Ms*** called the office she did not speak to Mrs*** ***, she spoke with Ms*** and was told that we had not received a day notice and they would owe that, Ms*** at that time stated that the letter that was sent from Ms*** should have told them to do a day notice
When a day notice is received in this office, then a letter is sent stating that keys have to be in the last day of the month of the day and a move out inspection form is attached to that letter. This was not done in this case because no day notice was received, only a letter stating they were not renewing the lease
Attached to this email is a copy of the letter we use upon receiving a day notice to remind tenants of their obligations and responsibilities at move out, copy of the letter that was sent to them last year, when they renewed the leaseI have also enclosed the rent verification form from the other company that I filed out
This office has always treated owners and tenant with respect and tried to be as fair to all parties
Thank You in advance for your time in this matter
Thank You
*** ***
Operations Manager
Century All Star Realty
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March 18,
To Whom It May Concern:
Thank you in advance for your time and help with this matter
I have attached several emails to show that I have responded to Mr***. Before the tenant moved out, we talked about him moving his property to another company. He allowed us to rent his home before the last tenant moved out Per our management agreement, as long as the tenant is in the home we will draw the management fee. I have told Mr*** several times that the repairs that were made, were damages from the previous tenant and should have been held from the security deposit fee. This did not accrue because he asked for all the security deposit and pet fee before we had the bills to pay for the damage to the home. When we received the bills, it was taken from the monthly rental payment. We cannot give the owner the security deposit and then pay the repairs from our funds. As far as the repairs that he stated, the only repair that was made to this home was a new garbage disposal (Appliance Repair) was 10/09/2012. The only other repairs that were completed were from tenant damage that should have paid done with the security deposit. I feel that in the many years that we have managed this home, the repairs have been keep very minimum
I have talked with the Housing Services Office at FtBenning several times and they told me that the tenant is no longer in the service. Housing Services cannot make him pay or help me collect money from him. As I have emailed Mr*** and stated that I can only turn the previous tenants over to the collection agency and they will attempt to collect the money owed for damage.
As I have told Mr*** that the new tenant was stationed at Ft Benning several years ago and was a victim of identity theft from on post housing. I had to sign a statement from current tenants’ lawyer stating I would not give any information out about them. When current tenants were here in the office, they looked at the locked room that we keep the records with the social security numbers and other vital information before deciding to rent with us. They were here several times to check our records roomI do believe that if any changes are made, this couple will move. I have never worked with someone (tenants) that is so fearful of protecting their private information.
I do not feel that we have mismanaged or poorly managed Mr***’s home in any way at anytime. We put a tenant in the home that pays on time and Mr*** receives his monthly payment in a timely manner
I have attached the owners’ statement to show that Mr*** received the security deposit before we paid the service people, the statement sent to the tenant, the move in inspection report from the tenant (showing damage to the paint before they moved in) and the emails. The owners’ statement will show that we did not take money except for the one time with the disposal and the repairs that should have been made from the security deposit. He received his monthly payments in full with the exception of the times I statedAs you will see in the emails that Mr*** and I did talk about the repairs that should have been made from the security deposit, but was not because Mr*** asked for the security deposit in advance.
I would like very much that this issue be resolved and Mr*** and Century All Star move forward.
Thank You
*** ***
Century All Star Realty
To Whom It May Concern:The window will be taken from the garage and placed into the bedroom where the board is now and the new window, that was built will be put in the garage. We have had a problem with the service man and the tenant getting together to have this done. The locks
on the sides of the windows have dry rotted and the serviceman has the new ones to replace. The window were installed when the home was build and the builder (who lives in the neighborhood) used items that were discounted and/last items, so the window has been very difficult to replace. The last tenant for some reason throw the window away. I do hope that this can be resolved as soon as *** and the tenant can get together and have this done. His phone number is ***, if they would like to make an appointment or I can be emailed with a time for him to come. What ever is best for the tenant.Thank you for you time in this matter.*** ***Century All Star Realty***
ALL STAR REALTY
*** *** *** **
*** ** ***
*** ***
*** *** ***
*** ***
*** ***
*** *** ***
July 20,
Complaint Number: Revdex.com Case # ***
To Whom It May Concern:
This is in response to the
second complaint sent from Mr***.
Century All Star Realty feels that this complaint has been
resolved. Mr*** asked for his security deposit to be returned to him and
this was done July 13, 2015. The
owner stated the renters were manipulative in an email to me and asked for the
deposit to be returned, so this was done in hopes that Mr*** would leave everyone
alone.
In response to Mr***s
new compliant, I will be glad to answer.
He was told when he called the office and then again my cell phone,
asking for someone to come to *** *** to get the keys and do a walk
through, that two people from the office do this alone. Mr*** went to
*** *** and did a walk through and got the keys from Mr*** as a courtesy
for the owner. Then on a later date, as
per our office policy two people went to the home and did a walk through and
took notes and talked about the repairs needed for the home. We still stand by the repairs that are needed
and those repairs are the home needs to be painted wall to wall and not spot
painted as the tenant left the home. As per the tenants own statement that I have
copied and pasted, he stated that he did spot paint. The entry way was not the only place that was
patched and spot painted. The whole
house, every room, to include hallways had patching and spot painting. When the home was painted before this tenant
moved in. The paint was purchased from
*** *** *** ***, which has been bought out by *** *** ***. This brand of paint is not cheap paint and is
now also sold at *** *** *** ***
I did go over areas that
had scuff marks to try to fix up the wall, which was only in the entry way of
the homeWe patched up and repainted the holes to our best ability.
In
response to the complaint about the towel rack in the hall bathroom, I did not
mention anything about it to Mrand Mrs*** at anytime. You can also see that in my answer to his
complaint. I never addressed the towel
rack before they moved or after. So I am
not sure what this is about. I also
never said that the home was destroyed in my answer and this is just more of
Mr***s trying not to take responsibly for the home not being painted
properly
In
response to the microwave oven, *** *** came and checked to see if
the oven could be repaired and it could not.
When it could not be repaired I contacted the owner to get permission to
have it replaced. Our contract with the owners
states we can only spend $without permission from them. As soon as I was told to spend $505.00, the
microwave was ordered and put in the home as soon as possible. As you can see from the ledger for the owner,
which I have copied and pasted below that this was done
04/09/
*** ***
Check
***
Appliances - Microwave
In response to the rent not
being pro rated after the tenant is in the home after the first day of the
month. This has been the policy of most
all the rental companies in this area for a long time. This is done to protect the owner from the possibility
of losing a tenant that needs to move in the first of the month. Most of the time if the home is not rented
the first day of the month, it will not be rented until the next month, as was
the cause with this homeI had a young couple that needed to be in the home
the first of the month due to a 4th baby due the middle of JulyMr
and Mrs*** did not allow the property to be shown during the last days
of their lease contractThis stipulation is in the lease that they signed that
allows the home to be shown during the last month that the tenant is in the
property. This couple was not able to
see the home and had to rent another home in *** ***. The lack of not being able to show the home cost
the owner this new tenant and also half a month of rentThis policy is in
place to protect the owner from making a mortgage payment and having a home
empty for the rest of the month. Mr
*** went around the office when he was told that he had to pay for the full
month of July and again the owner was bullied into emailing and notifying the
office to reduce the rent
I feel that we have done
everything to make Mr*** happy, but some people just cannot be made
happy. Century All Star returned the security deposit that he asked for
in the first complaint and he still is trying to bully this office and the
employees of this office. We don’t know
anything else he has to complain about and hope this matter is finished
Thank You in advance for your
help in this matter
Thank You
*** ***
Century All Star Realty
Operations Manager
***
","sans-serif"">ALL STAR REALTY
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
July 14,
Complaint Number: Revdex.com Case # [redacted]
To Whom It May Concern:
As stated in our lease
contract, Century All Star Realty has days to return the deposit or send
a reconciliation statement explaining the reason for the deposit being
spent. This tenant moved out June 15,
and this complaint was made June 29, Mr[redacted] was told many times what our
policy is on deposits.
Mr[redacted] has been a bully
tenant from the very beginning of his rental time with Century All
Star. Mr[redacted] somehow was able to
contact the owner and every time, this office did not do what he wanted he
contacted the owner and also bullied the owner into doing what Mr[redacted]
wanted. Our move out policy is if you
are in the home at any time of the month the rent is due for the whole
month. The home was vacated June and
the rent was due for the whole month.
Mr[redacted] contacted the owner and talked him into allowing the
[redacted]s to only pay half of the month rent.
Century All Star has been in business since and this is the
first time that rent has been reduced for a tenant staying in the home after
the first of the month. Our lease also
states, which Mrand Mrs[redacted] signed (January 17, 2014) that at move out, a
professional carpet cleaning receipt must be turned in but again Mr[redacted] contacted
the owner and did not have to have the carpets cleaned. Prior to Mr[redacted]s move in during September
the home was professional painted by Mr[redacted], the home was professional
cleaned by [redacted] [redacted] and the carpets were professional cleaned by [redacted]. I have
attached pictures of the home prior to the [redacted]s move in and you can tell
that the home was in good condition ([redacted])I have also attached the pictures of the move out ([redacted])The
paint was left by Mr[redacted] in the home when he painted the home. This is done so when the home needs to be
painted again he can get the code off the container and match the color. Mr[redacted] spot painted the home with the
left over paint that was two years old and did not match the color that had settled
on the walls. The walls are two colors
where they were spot painted. The home
has been shown times and one couple had put in an application for the home
but changed their mind at lease signing time due to the paint The feedback comments are when the painting is
going to be started and or when will it be finished. When I told them there would not be any
painting done, they no longer interested the home.
Mr[redacted] called the office
and demanded that we come to the home on June 15, and do a walk through
with him. It is our policy for the
tenant to come to the office and a receipt is written at that time for the
keys, garage door remotes and the professional carpet cleaning receipt. He was told that we do not do a walk through
with the tenant, but after the keys are turned in two people from the office go
and walk through and take pictures of the home to note any damage. Mr[redacted] again contacted the owner and the
owner asked if we could go to [redacted] and get the keys from the Mr
[redacted]. At the time of the walk through
[redacted], our Broker/Owner went to get the keys, he did a walk throughAt
that time he told Mr[redacted] that the home was not painted properly and was
only spot painted and would have to be painted to correct the spot painting
that was done. Mr[redacted] talked over
Mr[redacted] and would not listen to what he said and only wanted to talk about
the mulch in the flower beds
Mr[redacted] again has contacted
the owner and I have been instructed to return the deposit to this tenant. The owner just wants to be left alone and go
on with trying to rent this home. In an
attempt to pacify Mr[redacted] the owner has instructed the check for the
deposit less the $administration fee, as per the lease, was typed and
mailed Monday July 13,
Mr[redacted] has done nothing
but be a bully in regards to the office staff and also to the owner, which is obvious
in the complaint being made to the Revdex.com before our days
were up. We feel that the complaint was
made in an attempt to make sure that the deposit was returned and the best
interest of this home owner was not important to Mr[redacted]. [redacted] and no
respect was given to this owner
I thank you in advance for
your help in this matter
Thank You
[redacted]
Century All Star Realty
Operations Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I reject the business' response. They have not addressed my issues and continue to ignore or "act ignorant" to my specific requests. The following continues to be outstanding a month later.
1) Copy of all receipts of the work that has been stated was performed on the home. This includes the repair to an appliance, door frame/jam, cleaning, and any others not listed.
2) The information regarding the collection agency and the account. I have asked what steps were next including if the "debt" was sold to collection agency or if they receive a portion of the recovered funds. They refuse to show where the debt was turned over and what fees would be associated.
3) I sent them information regarding contacting the Commanding Officer (I have friends in the military who gave me the process), and passed along the info for contacting a department in the military specifically tasked with handling issues from servicemen who refuse to pay the costs from departing a rented dwelling.
4) The company did not bill the tenant for the cost of repainting the house like they were suppose to do. This was never added to the demand letter or turned over for collection. This was an additional cost of $900.
Due to the issues, all correspondence needs to be done via email for documentation purposes and not over the phone since we have not been able to resolve issues with phone calls.
If these matters are not resolved within 14 days, I will have no other alternative except to proceed with Arbitration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has failed to compensate me for lost rent and furthermore has claimed that providing an itemized list of repairs is a violation of a "privacy act" (with no specific legal reference cited). The list of repairs shown in the business response is inconsistent with the condition of the property and appears to inflated if not fraudulent. I have filed a complaint with the Georgia Attorney General's Office and will also follow up with the Georgia Real Estate Commission. I would appreciate it if the Revdex.com can provide other information on housing and rental regulation in Georgia.The complaint history in the Revdex.com database on this firm suggests that there is an integrity issue with this business.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you actually look at the files you will see that we did not destroy this home as [redacted] claims we did. She also states that we destroyed the towel rack in bathroom #1, which is a complete lie and was a way to try to screw us out of our deposit. If you look at file [redacted] located in the [redacted] zip you can see the damage of the wall by the towel rack which she has stated was our fault and clearly is not. [redacted] as well as [redacted] are of the same area in the move out and it is in the same condition that we had received it. I absolutely did not bully her; if anyone was bullied it was my wife. When my wife contacted [redacted], she told me [redacted] sounded annoyed by her calling. And to be completely honest, the reason we knew how to contact the homeowner was because he actually contacted me FIRST on my government email. Also, the prior photos do not show the trash that was left outside upon our move in. I will be attaching our photos that were taken prior to our move in so that I can have proof. The untitled file is just proof that these pictures were taken and added to our computer PRIOR to even our move in.
We have never lived anywhere where they "made" you pay a full months rent when you would only be in there for 15 days. Therefore we felt that it was the right thing to speak with the homeowner in regards to that. He agreed that it wasn't right for us to have to pay for the full months rent. This is HIS home and I personally think that when it comes down to it he has the final say so in what happens with his home. Another complaint that we have is that when the microwave went out on us, no one came out to check it out themselves. They had ME do it and said they came out when they did not. It took 3 weeks before we finally got a new microwave in the home. Now about the carpet cleaning, my wife informed the homeowner about the stains on the carpet and just recommended to him that the carpet be replaced. That is why we did not supply a carpet cleaning receipt. There will be another file added that shows an email from homeowner, [redacted], stating that he worked it out with [redacted] and there was NO need for the receipt.
I did call and ask about doing the move out inspection while I was still there because I felt like it should be done like that and I felt like there may be issues, which obviously I was correct. I asked Mr. [redacted] about turning in the keys and he said that it was okay for me to turn them into him. We were only given 1 house key in which my wife had to make a copy of so we handed them 2 keys instead of just the 1. We never had a garage door opener. [redacted] stated that when they normally do the move out inspection after the tenant has left the home, 2 people from the office come out to do the inspection, but when we did the inspection only Mr. [redacted] himself came out. I did tell Mr. [redacted] that the paint job was done poorly and that was about the paint that was used. It was contractor eggshell paint which is a CHEAP paint. We repainted one of the bedrooms for the homeowner because my wife had put up wall decals and the cheap paint made the wall look wet where the decals were as well as peeling some of the paint off. I did go over areas that had scuff marks to try to fix up the wall, which was only in the entry way of the home. We patched up and repainted the holes to our best ability. I also did NOT talk over Mr. [redacted] and was listening to what was being said. I would speak to Mr. [redacted] who was the one who would not give any response to what I was saying.
I will also attach a screenshot of when the homeowner told me that he had told [redacted] to prorate the rent for the move out in which he says she agreed. I cannot speak for the homeowner, but I did give respect to Mr. [redacted] and he honestly was not the problem in this matter. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 11, 2014
This is in reponse to the answer from Mr. [redacted].
This is, this was a 30 day notice informing Century 21 All Stary Realty that Mr. [redacted] and [redacted] would not be renewing the lease at [redacted]t. If we had any intention to lease month to month we would have informed you. If we had any intention on renewing this lease, we would have informed you. It appears to me that Mr. [redacted]'s answer is based on assumption only. This complaint has nothing whatsoever to do with other tenants, this is irrelevant and in my view your personal opinion.
Yes, Mr [redacted] did return the keys on February 28th. Ms. [redacted] requested a forwarding address, Mr [redacted] supplied the information to her and she made documentation of this. Mr [redacted] you stated in your answer that you attempted to stop Mr. [redacted], we both know this is not true. You also stated that you left a voice message on Mr. [redacted]'s phone, this is not true; my husband does not have and never had his cell phone set-up to receive voice messaging. This can be verified. Mr. [redacted] you said you left me a voice message as well, this is not true; I have my Verizon statement as proof that I did not receive a call from you. Mr. [redacted] you accused me of printing out from your website a copy of the move out inspection requirements, we both know this is not true; this was included in the letter received from your office dated January 8, 2014. By the way I don't have a home printer.
Mr. [redacted] if you wanted to send a copy of the letter you used upon receiving a 30 day notice, I am sure that you should have a standard letter on file that would have been sufficient. The 30 day letter attached with the emal is in my opinion a HIPPA violation. Although you marked through the personal information, I was able to read the tenants name and address.
It is very sad because we did everything that was required. Everything we have said and presented is true. This is the final response/answer that you will receive from us. We have contacted and filed a complaint with the FTC. This matter is not resolved until we have exhausted all our options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To provide an answer to [redacted]'s response about the towel rack issue, she did address it to me via telephone and not in the claim. So of course she is trying to make false claims and make me out to be the bad guy in this situation which I am not. In our original lease, it was NOT stated that the painting had to be redone for every room. I did the marks in the entryway because I thought I was trying to help the HOMEOWNER out, but unfortunately it did not. My wife, who did most of the communication with the homeowner, was the least bit manipulative so it is what it is. Also about the microwave situation, I will attach a screen shot of when my wife put the claim in about the microwave. You will see that the microwave going out was put in to maintenance on March 02, 2015 and it actually took 3 weeks for it to be replaced. Also, it is false that someone came out to check out the microwave; my wife was not working at the time and no one ever came.
And to [redacted]'s claim that we did not allow any prospective tenants to come view the home the last 30 days of us being there is a utterly false claim. My wife did tell [redacted] that if someone wanted to come and view the home that was fine, but we needed to be called first as to we had an active alarm in place while we lived there and we were not going to give our pin code out to anyone. I also never went up to the office and bullied anyone so therefore that claim is also false. I really am unsure why someone would try to make false claims against us when we were pretty great tenants. We are satisfied in regards to getting our deposit back, but definitely not happy with being called manipulative, a bully, and other such names. We have rented several homes before and have NEVER been treated in this demeaning manner. We are over this whole situation and will be moving on as long as no more false claims are placed against us.
Regards,
[redacted]
To Whom It May Concern:When I met Mr. [redacted] at his property to speak with him about property management. He was complaining about the other company as he is us. I found out that the reason that the other company did not maintain the property was because he does not send funds to...
make repairs or upkeep of the property. The only repairs that have been made on his home has been if it was a work order that a tenant had made or when a tenant moved out and the deposit was used to make repairs. The home is very dated. I have asked twice, when a tenant was moving out and had to pay for the home being painted, if the painter could take the wall paper down in the great room and the master bathroom. This would be an additional cost, due to the removal would not be tenant damage. He has stated on more than one time that if he moved back into the home the wallpaper removal would be the first thing he had done. Tenants are paying the rent and don't want a home that is not okay for an owner to live in is okay for them. When you are asking $950.00 to $995.00, a home should be what an owner would want to live in. When Mr. [redacted] was here in the office to get the keys to look at the home, I went over a 2 page list that I have written down that people looking at the home had asked to be changed/replaced and repaired. He again stated that these were things that would be done it he was moving into the home. When we were talking about the changes to the home, an agency was up front and heard us talking. After he let she said he sure did not want his home rented, if he did not make the home updated to match the other homes in the area. When Mr. [redacted] was here in the office I told him what had been spent from the tenants deposit and what had been spent over and we would take that from the next tenants rent. But he is moving the home, so there will not be a monthly rent to recoup our expenses. I can not give him a copy of the tenants paper work due to the privacy act. I did tell him that I had spent $750.00 for painting and repairing holes to walls, $45.00 to replace screens to the back porch, $250.00 to clean the house, $110.00 to clean the carpet, $75.00 to replace the blinds, $75.00 to trash out the home, $150.00 to clean the yard. I also told Mr. [redacted] that the tenant owed $430.00 and it had been turned over to Professional Collection Agency. He knows that I did not give the tenant any money back. I also told Mr. [redacted] that I was not happy with the cleaning of the home and yard and they were going back on that Monday. They did make everything right and the home and yard looked good. As far as the door casing, the home has been broke in 4 times and they have all been through that door. The casing needs to be replaced at a cost of $300.00 to $400.00. This is money that was not there to replace the door casing. The storage room door knob was replaced with a new one lock. They also broke into the storage room one time and this was done to keep anyone out of it again. The back screen door was damage not done by the tenant. I think that who ever has been breaking into the home came back. I had locked the screen door to the back porch when I was last at the home. I did tell Mr. [redacted] that the balance from the expenses not covered from the deposit and that would be recovered if the tenant paid without going through collection was $255.00 and that we needed to be reimbursed this amount back. This balance needs to be paid to Century 21 All Star Realty as soon as possible.I can send pictures to show the condition of the home at the time of move out and after the repairs were made if this is necessary.Thank You for you time in this matter.[redacted]Century 21 All Star Reatly
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ALL STAR REALTY
Warm Springs Rd
Columbus, GA
Business: ###-###-####
Toll Free: ###-###-####
Fax: ###-###-####
E-Mail: ***
Web Site: www.c21allstar.com
April 4,
To Whom It May Concern:
This is the answer to the complaint filed by Mr*** *** and Ms*** ***
The letter dated January 1, received in our office was a letter stating that they were not renewing the lease, but not a notice of intent to vacate the property. It was not a day notice. We have several tenants that go month to month and do not renew the leaseIf Century All Star and other real estate companies went under the assumption that tenants would move at the end of their leases, then property management would have nothing but turn over and constant move outs
After receiving their letter stating that they were not renewing the lease, they were sent a letter January 8, 2014, from *** ***, stating that the rent would go up 10% as per the lease; it was not a letter stating we were in receipt of the day noticeOur letter was notification of new rental amount due as of March 1, This rental increase allows tenants the freedom to move with only a day notice instead of a day notice and termination fee if they were under a lease They did not receive a move out inspection requirement sheet with this letter. The move out inspection form provided by tenant to Revdex.com was printed from our website not from this office. Also, I am the one that would write the letter receiving the day notice and the move out inspection sheet, not Ms***. I have enclosed a copy of a move out letter (from another tenant) that would have come from me. On February 2, I received rent verification for them. I have also attached it to show that at that time I did not have a day notice. I stated on this fax that a day notice had not been given.
On February 28, 2014, when Mr*** turned in the keys to the home, he handed them to Ms*** and walked out the door without speaking. As soon as he left the office, I tried to stop him to speak to him about the day notice. I was not able to stop him. I came back inside and called his cell phone and went straight into his voice mail at that time I left a message asking him to call me back about receiving the keys and rent money owed. I also called Ms*** and left her the same message. I never received a call back from either one of them. When Ms*** called the office she did not speak to Mrs*** ***, she spoke with Ms*** and was told that we had not received a day notice and they would owe that, Ms*** at that time stated that the letter that was sent from Ms*** should have told them to do a day notice
When a day notice is received in this office, then a letter is sent stating that keys have to be in the last day of the month of the day and a move out inspection form is attached to that letter. This was not done in this case because no day notice was received, only a letter stating they were not renewing the lease
Attached to this email is a copy of the letter we use upon receiving a day notice to remind tenants of their obligations and responsibilities at move out, copy of the letter that was sent to them last year, when they renewed the leaseI have also enclosed the rent verification form from the other company that I filed out
This office has always treated owners and tenant with respect and tried to be as fair to all parties
Thank You in advance for your time in this matter
Thank You
*** ***
Operations Manager
Century All Star Realty
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March 18,
To Whom It May Concern:
Thank you in advance for your time and help with this matter
I have attached several emails to show that I have responded to Mr***. Before the tenant moved out, we talked about him moving his property to another company. He allowed us to rent his home before the last tenant moved out Per our management agreement, as long as the tenant is in the home we will draw the management fee. I have told Mr*** several times that the repairs that were made, were damages from the previous tenant and should have been held from the security deposit fee. This did not accrue because he asked for all the security deposit and pet fee before we had the bills to pay for the damage to the home. When we received the bills, it was taken from the monthly rental payment. We cannot give the owner the security deposit and then pay the repairs from our funds. As far as the repairs that he stated, the only repair that was made to this home was a new garbage disposal (Appliance Repair) was 10/09/2012. The only other repairs that were completed were from tenant damage that should have paid done with the security deposit. I feel that in the many years that we have managed this home, the repairs have been keep very minimum
I have talked with the Housing Services Office at FtBenning several times and they told me that the tenant is no longer in the service. Housing Services cannot make him pay or help me collect money from him. As I have emailed Mr*** and stated that I can only turn the previous tenants over to the collection agency and they will attempt to collect the money owed for damage.
As I have told Mr*** that the new tenant was stationed at Ft Benning several years ago and was a victim of identity theft from on post housing. I had to sign a statement from current tenants’ lawyer stating I would not give any information out about them. When current tenants were here in the office, they looked at the locked room that we keep the records with the social security numbers and other vital information before deciding to rent with us. They were here several times to check our records roomI do believe that if any changes are made, this couple will move. I have never worked with someone (tenants) that is so fearful of protecting their private information.
I do not feel that we have mismanaged or poorly managed Mr***’s home in any way at anytime. We put a tenant in the home that pays on time and Mr*** receives his monthly payment in a timely manner
I have attached the owners’ statement to show that Mr*** received the security deposit before we paid the service people, the statement sent to the tenant, the move in inspection report from the tenant (showing damage to the paint before they moved in) and the emails. The owners’ statement will show that we did not take money except for the one time with the disposal and the repairs that should have been made from the security deposit. He received his monthly payments in full with the exception of the times I statedAs you will see in the emails that Mr*** and I did talk about the repairs that should have been made from the security deposit, but was not because Mr*** asked for the security deposit in advance.
I would like very much that this issue be resolved and Mr*** and Century All Star move forward.
Thank You
*** ***
Century All Star Realty
To Whom It May Concern:The window will be taken from the garage and placed into the bedroom where the board is now and the new window, that was built will be put in the garage. We have had a problem with the service man and the tenant getting together to have this done. The locks
on the sides of the windows have dry rotted and the serviceman has the new ones to replace. The window were installed when the home was build and the builder (who lives in the neighborhood) used items that were discounted and/last items, so the window has been very difficult to replace. The last tenant for some reason throw the window away. I do hope that this can be resolved as soon as *** and the tenant can get together and have this done. His phone number is ***, if they would like to make an appointment or I can be emailed with a time for him to come. What ever is best for the tenant.Thank you for you time in this matter.*** ***Century All Star Realty***
ALL STAR REALTY
*** *** *** **
*** ** ***
*** ***
*** *** ***
*** ***
*** ***
*** *** ***
July 20,
Complaint Number: Revdex.com Case # ***
To Whom It May Concern:
This is in response to the
second complaint sent from Mr***.
Century All Star Realty feels that this complaint has been
resolved. Mr*** asked for his security deposit to be returned to him and
this was done July 13, 2015. The
owner stated the renters were manipulative in an email to me and asked for the
deposit to be returned, so this was done in hopes that Mr*** would leave everyone
alone.
In response to Mr***s
new compliant, I will be glad to answer.
He was told when he called the office and then again my cell phone,
asking for someone to come to *** *** to get the keys and do a walk
through, that two people from the office do this alone. Mr*** went to
*** *** and did a walk through and got the keys from Mr*** as a courtesy
for the owner. Then on a later date, as
per our office policy two people went to the home and did a walk through and
took notes and talked about the repairs needed for the home. We still stand by the repairs that are needed
and those repairs are the home needs to be painted wall to wall and not spot
painted as the tenant left the home. As per the tenants own statement that I have
copied and pasted, he stated that he did spot paint. The entry way was not the only place that was
patched and spot painted. The whole
house, every room, to include hallways had patching and spot painting. When the home was painted before this tenant
moved in. The paint was purchased from
*** *** *** ***, which has been bought out by *** *** ***. This brand of paint is not cheap paint and is
now also sold at *** *** *** ***
I did go over areas that
had scuff marks to try to fix up the wall, which was only in the entry way of
the homeWe patched up and repainted the holes to our best ability.
In
response to the complaint about the towel rack in the hall bathroom, I did not
mention anything about it to Mrand Mrs*** at anytime. You can also see that in my answer to his
complaint. I never addressed the towel
rack before they moved or after. So I am
not sure what this is about. I also
never said that the home was destroyed in my answer and this is just more of
Mr***s trying not to take responsibly for the home not being painted
properly
In
response to the microwave oven, *** *** came and checked to see if
the oven could be repaired and it could not.
When it could not be repaired I contacted the owner to get permission to
have it replaced. Our contract with the owners
states we can only spend $without permission from them. As soon as I was told to spend $505.00, the
microwave was ordered and put in the home as soon as possible. As you can see from the ledger for the owner,
which I have copied and pasted below that this was done
04/09/
*** ***
Check
***
Appliances - Microwave
In response to the rent not
being pro rated after the tenant is in the home after the first day of the
month. This has been the policy of most
all the rental companies in this area for a long time. This is done to protect the owner from the possibility
of losing a tenant that needs to move in the first of the month. Most of the time if the home is not rented
the first day of the month, it will not be rented until the next month, as was
the cause with this homeI had a young couple that needed to be in the home
the first of the month due to a 4th baby due the middle of JulyMr
and Mrs*** did not allow the property to be shown during the last days
of their lease contractThis stipulation is in the lease that they signed that
allows the home to be shown during the last month that the tenant is in the
property. This couple was not able to
see the home and had to rent another home in *** ***. The lack of not being able to show the home cost
the owner this new tenant and also half a month of rentThis policy is in
place to protect the owner from making a mortgage payment and having a home
empty for the rest of the month. Mr
*** went around the office when he was told that he had to pay for the full
month of July and again the owner was bullied into emailing and notifying the
office to reduce the rent
I feel that we have done
everything to make Mr*** happy, but some people just cannot be made
happy. Century All Star returned the security deposit that he asked for
in the first complaint and he still is trying to bully this office and the
employees of this office. We don’t know
anything else he has to complain about and hope this matter is finished
Thank You in advance for your
help in this matter
Thank You
*** ***
Century All Star Realty
Operations Manager
***
","sans-serif"">ALL STAR REALTY
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
July 14,
Complaint Number: Revdex.com Case # [redacted]
To Whom It May Concern:
As stated in our lease
contract, Century All Star Realty has days to return the deposit or send
a reconciliation statement explaining the reason for the deposit being
spent. This tenant moved out June 15,
and this complaint was made June 29, Mr[redacted] was told many times what our
policy is on deposits.
Mr[redacted] has been a bully
tenant from the very beginning of his rental time with Century All
Star. Mr[redacted] somehow was able to
contact the owner and every time, this office did not do what he wanted he
contacted the owner and also bullied the owner into doing what Mr[redacted]
wanted. Our move out policy is if you
are in the home at any time of the month the rent is due for the whole
month. The home was vacated June and
the rent was due for the whole month.
Mr[redacted] contacted the owner and talked him into allowing the
[redacted]s to only pay half of the month rent.
Century All Star has been in business since and this is the
first time that rent has been reduced for a tenant staying in the home after
the first of the month. Our lease also
states, which Mrand Mrs[redacted] signed (January 17, 2014) that at move out, a
professional carpet cleaning receipt must be turned in but again Mr[redacted] contacted
the owner and did not have to have the carpets cleaned. Prior to Mr[redacted]s move in during September
the home was professional painted by Mr[redacted], the home was professional
cleaned by [redacted] [redacted] and the carpets were professional cleaned by [redacted]. I have
attached pictures of the home prior to the [redacted]s move in and you can tell
that the home was in good condition ([redacted])I have also attached the pictures of the move out ([redacted])The
paint was left by Mr[redacted] in the home when he painted the home. This is done so when the home needs to be
painted again he can get the code off the container and match the color. Mr[redacted] spot painted the home with the
left over paint that was two years old and did not match the color that had settled
on the walls. The walls are two colors
where they were spot painted. The home
has been shown times and one couple had put in an application for the home
but changed their mind at lease signing time due to the paint The feedback comments are when the painting is
going to be started and or when will it be finished. When I told them there would not be any
painting done, they no longer interested the home.
Mr[redacted] called the office
and demanded that we come to the home on June 15, and do a walk through
with him. It is our policy for the
tenant to come to the office and a receipt is written at that time for the
keys, garage door remotes and the professional carpet cleaning receipt. He was told that we do not do a walk through
with the tenant, but after the keys are turned in two people from the office go
and walk through and take pictures of the home to note any damage. Mr[redacted] again contacted the owner and the
owner asked if we could go to [redacted] and get the keys from the Mr
[redacted]. At the time of the walk through
[redacted], our Broker/Owner went to get the keys, he did a walk throughAt
that time he told Mr[redacted] that the home was not painted properly and was
only spot painted and would have to be painted to correct the spot painting
that was done. Mr[redacted] talked over
Mr[redacted] and would not listen to what he said and only wanted to talk about
the mulch in the flower beds
Mr[redacted] again has contacted
the owner and I have been instructed to return the deposit to this tenant. The owner just wants to be left alone and go
on with trying to rent this home. In an
attempt to pacify Mr[redacted] the owner has instructed the check for the
deposit less the $administration fee, as per the lease, was typed and
mailed Monday July 13,
Mr[redacted] has done nothing
but be a bully in regards to the office staff and also to the owner, which is obvious
in the complaint being made to the Revdex.com before our days
were up. We feel that the complaint was
made in an attempt to make sure that the deposit was returned and the best
interest of this home owner was not important to Mr[redacted]. [redacted] and no
respect was given to this owner
I thank you in advance for
your help in this matter
Thank You
[redacted]
Century All Star Realty
Operations Manager
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I reject the business' response. They have not addressed my issues and continue to ignore or "act ignorant" to my specific requests. The following continues to be outstanding a month later.
1) Copy of all receipts of the work that has been stated was performed on the home. This includes the repair to an appliance, door frame/jam, cleaning, and any others not listed.
2) The information regarding the collection agency and the account. I have asked what steps were next including if the "debt" was sold to collection agency or if they receive a portion of the recovered funds. They refuse to show where the debt was turned over and what fees would be associated.
3) I sent them information regarding contacting the Commanding Officer (I have friends in the military who gave me the process), and passed along the info for contacting a department in the military specifically tasked with handling issues from servicemen who refuse to pay the costs from departing a rented dwelling.
4) The company did not bill the tenant for the cost of repainting the house like they were suppose to do. This was never added to the demand letter or turned over for collection. This was an additional cost of $900.
Due to the issues, all correspondence needs to be done via email for documentation purposes and not over the phone since we have not been able to resolve issues with phone calls.
If these matters are not resolved within 14 days, I will have no other alternative except to proceed with Arbitration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has failed to compensate me for lost rent and furthermore has claimed that providing an itemized list of repairs is a violation of a "privacy act" (with no specific legal reference cited). The list of repairs shown in the business response is inconsistent with the condition of the property and appears to inflated if not fraudulent. I have filed a complaint with the Georgia Attorney General's Office and will also follow up with the Georgia Real Estate Commission. I would appreciate it if the Revdex.com can provide other information on housing and rental regulation in Georgia.The complaint history in the Revdex.com database on this firm suggests that there is an integrity issue with this business.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you actually look at the files you will see that we did not destroy this home as [redacted] claims we did. She also states that we destroyed the towel rack in bathroom #1, which is a complete lie and was a way to try to screw us out of our deposit. If you look at file [redacted] located in the [redacted] zip you can see the damage of the wall by the towel rack which she has stated was our fault and clearly is not. [redacted] as well as [redacted] are of the same area in the move out and it is in the same condition that we had received it. I absolutely did not bully her; if anyone was bullied it was my wife. When my wife contacted [redacted], she told me [redacted] sounded annoyed by her calling. And to be completely honest, the reason we knew how to contact the homeowner was because he actually contacted me FIRST on my government email. Also, the prior photos do not show the trash that was left outside upon our move in. I will be attaching our photos that were taken prior to our move in so that I can have proof. The untitled file is just proof that these pictures were taken and added to our computer PRIOR to even our move in.
We have never lived anywhere where they "made" you pay a full months rent when you would only be in there for 15 days. Therefore we felt that it was the right thing to speak with the homeowner in regards to that. He agreed that it wasn't right for us to have to pay for the full months rent. This is HIS home and I personally think that when it comes down to it he has the final say so in what happens with his home. Another complaint that we have is that when the microwave went out on us, no one came out to check it out themselves. They had ME do it and said they came out when they did not. It took 3 weeks before we finally got a new microwave in the home. Now about the carpet cleaning, my wife informed the homeowner about the stains on the carpet and just recommended to him that the carpet be replaced. That is why we did not supply a carpet cleaning receipt. There will be another file added that shows an email from homeowner, [redacted], stating that he worked it out with [redacted] and there was NO need for the receipt.
I did call and ask about doing the move out inspection while I was still there because I felt like it should be done like that and I felt like there may be issues, which obviously I was correct. I asked Mr. [redacted] about turning in the keys and he said that it was okay for me to turn them into him. We were only given 1 house key in which my wife had to make a copy of so we handed them 2 keys instead of just the 1. We never had a garage door opener. [redacted] stated that when they normally do the move out inspection after the tenant has left the home, 2 people from the office come out to do the inspection, but when we did the inspection only Mr. [redacted] himself came out. I did tell Mr. [redacted] that the paint job was done poorly and that was about the paint that was used. It was contractor eggshell paint which is a CHEAP paint. We repainted one of the bedrooms for the homeowner because my wife had put up wall decals and the cheap paint made the wall look wet where the decals were as well as peeling some of the paint off. I did go over areas that had scuff marks to try to fix up the wall, which was only in the entry way of the home. We patched up and repainted the holes to our best ability. I also did NOT talk over Mr. [redacted] and was listening to what was being said. I would speak to Mr. [redacted] who was the one who would not give any response to what I was saying.
I will also attach a screenshot of when the homeowner told me that he had told [redacted] to prorate the rent for the move out in which he says she agreed. I cannot speak for the homeowner, but I did give respect to Mr. [redacted] and he honestly was not the problem in this matter. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 11, 2014
This is in reponse to the answer from Mr. [redacted].
This is, this was a 30 day notice informing Century 21 All Stary Realty that Mr. [redacted] and [redacted] would not be renewing the lease at [redacted]t. If we had any intention to lease month to month we would have informed you. If we had any intention on renewing this lease, we would have informed you. It appears to me that Mr. [redacted]'s answer is based on assumption only. This complaint has nothing whatsoever to do with other tenants, this is irrelevant and in my view your personal opinion.
Yes, Mr [redacted] did return the keys on February 28th. Ms. [redacted] requested a forwarding address, Mr [redacted] supplied the information to her and she made documentation of this. Mr [redacted] you stated in your answer that you attempted to stop Mr. [redacted], we both know this is not true. You also stated that you left a voice message on Mr. [redacted]'s phone, this is not true; my husband does not have and never had his cell phone set-up to receive voice messaging. This can be verified. Mr. [redacted] you said you left me a voice message as well, this is not true; I have my Verizon statement as proof that I did not receive a call from you. Mr. [redacted] you accused me of printing out from your website a copy of the move out inspection requirements, we both know this is not true; this was included in the letter received from your office dated January 8, 2014. By the way I don't have a home printer.
Mr. [redacted] if you wanted to send a copy of the letter you used upon receiving a 30 day notice, I am sure that you should have a standard letter on file that would have been sufficient. The 30 day letter attached with the emal is in my opinion a HIPPA violation. Although you marked through the personal information, I was able to read the tenants name and address.
It is very sad because we did everything that was required. Everything we have said and presented is true. This is the final response/answer that you will receive from us. We have contacted and filed a complaint with the FTC. This matter is not resolved until we have exhausted all our options.
Respectfully,
[redacted] [redacted]
Y
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To provide an answer to [redacted]'s response about the towel rack issue, she did address it to me via telephone and not in the claim. So of course she is trying to make false claims and make me out to be the bad guy in this situation which I am not. In our original lease, it was NOT stated that the painting had to be redone for every room. I did the marks in the entryway because I thought I was trying to help the HOMEOWNER out, but unfortunately it did not. My wife, who did most of the communication with the homeowner, was the least bit manipulative so it is what it is. Also about the microwave situation, I will attach a screen shot of when my wife put the claim in about the microwave. You will see that the microwave going out was put in to maintenance on March 02, 2015 and it actually took 3 weeks for it to be replaced. Also, it is false that someone came out to check out the microwave; my wife was not working at the time and no one ever came.
And to [redacted]'s claim that we did not allow any prospective tenants to come view the home the last 30 days of us being there is a utterly false claim. My wife did tell [redacted] that if someone wanted to come and view the home that was fine, but we needed to be called first as to we had an active alarm in place while we lived there and we were not going to give our pin code out to anyone. I also never went up to the office and bullied anyone so therefore that claim is also false. I really am unsure why someone would try to make false claims against us when we were pretty great tenants. We are satisfied in regards to getting our deposit back, but definitely not happy with being called manipulative, a bully, and other such names. We have rented several homes before and have NEVER been treated in this demeaning manner. We are over this whole situation and will be moving on as long as no more false claims are placed against us.
Regards,
[redacted]
To Whom It May Concern:When I met Mr. [redacted] at his property to speak with him about property management. He was complaining about the other company as he is us. I found out that the reason that the other company did not maintain the property was because he does not send funds to...
make repairs or upkeep of the property. The only repairs that have been made on his home has been if it was a work order that a tenant had made or when a tenant moved out and the deposit was used to make repairs. The home is very dated. I have asked twice, when a tenant was moving out and had to pay for the home being painted, if the painter could take the wall paper down in the great room and the master bathroom. This would be an additional cost, due to the removal would not be tenant damage. He has stated on more than one time that if he moved back into the home the wallpaper removal would be the first thing he had done. Tenants are paying the rent and don't want a home that is not okay for an owner to live in is okay for them. When you are asking $950.00 to $995.00, a home should be what an owner would want to live in. When Mr. [redacted] was here in the office to get the keys to look at the home, I went over a 2 page list that I have written down that people looking at the home had asked to be changed/replaced and repaired. He again stated that these were things that would be done it he was moving into the home. When we were talking about the changes to the home, an agency was up front and heard us talking. After he let she said he sure did not want his home rented, if he did not make the home updated to match the other homes in the area. When Mr. [redacted] was here in the office I told him what had been spent from the tenants deposit and what had been spent over and we would take that from the next tenants rent. But he is moving the home, so there will not be a monthly rent to recoup our expenses. I can not give him a copy of the tenants paper work due to the privacy act. I did tell him that I had spent $750.00 for painting and repairing holes to walls, $45.00 to replace screens to the back porch, $250.00 to clean the house, $110.00 to clean the carpet, $75.00 to replace the blinds, $75.00 to trash out the home, $150.00 to clean the yard. I also told Mr. [redacted] that the tenant owed $430.00 and it had been turned over to Professional Collection Agency. He knows that I did not give the tenant any money back. I also told Mr. [redacted] that I was not happy with the cleaning of the home and yard and they were going back on that Monday. They did make everything right and the home and yard looked good. As far as the door casing, the home has been broke in 4 times and they have all been through that door. The casing needs to be replaced at a cost of $300.00 to $400.00. This is money that was not there to replace the door casing. The storage room door knob was replaced with a new one lock. They also broke into the storage room one time and this was done to keep anyone out of it again. The back screen door was damage not done by the tenant. I think that who ever has been breaking into the home came back. I had locked the screen door to the back porch when I was last at the home. I did tell Mr. [redacted] that the balance from the expenses not covered from the deposit and that would be recovered if the tenant paid without going through collection was $255.00 and that we needed to be reimbursed this amount back. This balance needs to be paid to Century 21 All Star Realty as soon as possible.I can send pictures to show the condition of the home at the time of move out and after the repairs were made if this is necessary.Thank You for you time in this matter.[redacted]Century 21 All Star Reatly