Century 21 American Properties Inc

Century and its affiliated rental management companies have a culture of avoidance of responsibility to the owners of the property and passing costs/responsibility onto the tenants through a process of "Tenant Error" They also require renters to leave utilities on for a week after move out, just in case work needs to be done First, its a bad business practice "even if part of the lease" and should not occur Second, they will find ways to charge you for internal or external items at move out They are unresponsive to tenant complaints and being a military town take advantage of young military members and their families

I am being billed for damages to the rental property. I emailed Century 21 American Property complaining of water dripping from my fridge. On August 21-[redacted] came to my resident to look at the fridge. I showed the technician where the water was accumulating. He call his boss for advice. After the conversation with his boss, the technician open the fridge door and showed me a switch. He explained that it was due to the humidity and I needed to have the switch on. On August 29th, I received a bill in the mail from century 21 American Property stating it was tenant error, so I will have to pay the $50 bill. On August 31st, I called century 21 American property to let them know the fridge was still leaking. However I was not in town. I told them when I would be back in town. The leak was slow drip, just under the fridge door. When I return home on September 8th, my kitchen and part of my hallway was flooded with water. The waterline for the ice maker had a hole and it was squirting water everywhere. I called century 21 American property to let them know of the leak the same night. After I called century 21 two to three time about my first bill, they finally changed it. ($50.00). It took the technician 5 tries before they fix the dripping due to the humidity. They are now billing me $110.00 for the carpet cleaning from the hole in the waterline. I am being told it's a tenant error. I was not aware of any hole in the waterline. I fail to see how this was my fault. I went to their office on September 21 to talk with the property manager or the maintenance department. I waited over 20 min and no one was able to sit down and talk with me. At first the receptionist told me she would be right with me, all of a sudden she's in a meeting and not available./////Desired SettlementI don't want to be bill for any damages that were caused by the hole in the waterline. /////

Hired Century 12 West as a buyers agent in a real estate transaction, but realtor failed to fulfill duties.In July 2014, out neighbor approached us about purchasing a portion of his property, which was listed for sale with Century 21 West. Initially the neighbor's realtor, [redacted], told out neighbor that he could get out of his contract with Century 21, but then later amended that because [redacted] said the company would not allow that to happen. [redacted] suggested that he represent us as a buyers agent, as well as representing the neighbor. Although we did not feel the need to hire a realtor, we felt it would be easier on the neighbor, especially since we would split the commission paid to the realtor. We signed the contract and then it seemed [redacted] fell off the face of the earth. We had to call to schedule a survey. We had to call the surveyor when he failed to keep his appointment. We had to call the attorney with all of our questions about title searches and fees. We delivered our contract to the attorney. Every time I attempted to contact [redacted], he didn't seem to have any answers to my questions. Finally the neighbor got fed up since he was experiencing similar events and called Century 21 (on about August 12th)and asked [redacted] to be his agent. [redacted] agreed. I called[redacted] that same day, excited to have a new realtor that might do something for us, even though most everything had been done. I also called[redacted] the next day, Aug 13th, and notified him at the time that our closing was tentatively scheduled for August 18th because I had called to attorney's office to inquire when it might be. I was in constant contact with the attorney. [redacted] asked me for the attorney's phone number and location. I also called the neighbor to let him know when the closing would be.[redacted] asked me to come to the closing early to meet him, and I said I would. On Monday, August 18th, my husband and I were present for the closing, along with our neighbor about 2:45, 15 minutes prior to our 3:00 closing. [redacted] called to say he was running about 20 minutes late. I asked to continue without him - we had not had a realtor the entire time, and I didn't feel like we needed him then. We completed the paperwork and were finished by 3:15, and[redacted] was still not there. We left. We did not return home immediately, so several hours later when we did get home there was a message from[redacted]. He was obviously upset about missing the closing. He said he would be in Cape Carteret if we wanted to meet him. He had not bothered to meet with us, but yet now wanted us to meet him? I subsequently e-mailed [redacted] on August 19th, the owner/broker of Century 21 to express my unhappiness over the lack of service by both [redacted] and[redacted]. I suggested that were were due a refund of the commission.[redacted] called the next day, acknowledged that the e-mail had been received, and we talked. While he apologized profusely, I maintained that I was unhappy with the lack of service. He asked if I would be open to a call from his sales manager, and I said yes. He said if it were up to him, I'd get a refund. He asked to meet in person and when he came over to speak with the neighbor, he did come to speak to me in person to apologize - on August 25th. I had not received any communication from his office/superiors, and he said he was embarrassed. Although I think[redacted] is a nice person, I'm not pleased with his service, because there was none. I have sent a second e-mail (on Aug 25th), to the same e-mail address as the first and have yet to receive a response from the owner addressing the complete lack of service and the commission refund ($625.) Neither [redacted] or[redacted] did anything, literally anything, to earn that commission. My nest step is a formal complaint with the [redacted].Desired SettlementI would like a refund of commission fees in the amount of $625, and I would like one of the owners of the company to contact me. I would like an apology for the lack of service from two realtors in their company.

When reporting a broken item or something you feel needs repair this company makes it a "Tenant Error" and charges the tenant the repair costs, etc.The first instance of this came when the outlets in the master bedroom, back of the house, stopped working. After checking switches, breaker boxes and etc. I was confused on why they were not working. I called the management company, they sent a repairman out. After looking he walks into a different bathroom, at the front of the house, and flips the GFI button. Then the outlets worked again. There was no GFI in the back bathroom. Every state I have lived in prior, require GFI's in each room that requires the load management. So there would be a GFI in the back bathroom.I received a bill from Century 21 American Properties charging me $85 for tenant error. How can it be tenant error when the management company didn't share with the tenant how to resolve issues particular to that residence, prior to calling the company?They refused to accept responsibility and the charge stoodl./////Desired SettlementBilling adjustment. The company should acknowledge that it can't keep padding their bottom line and be reasonable with tenants about what they should and should not know about the residence. Especially given the transient nature of a military community./////

I payed over 700$ to replace the toilet. And I left ms [redacted] numerous messages to asked the homeowner if they would refund and she never answered mI rented [redacted] from 2/22/13 until 3/9/15. On 7/9/14 I began to have plumbing issues. Unknowingly I called the plumber myself . He was at my house for 4 hours and had to replace the toilet due to moldy and cracked pipes. The total cost came to 724$ . I went to Ms [redacted] and told her what happened and she said she would forward the receipt to the homeowner to see if they would refund. She never did. I left over 5 voicemails for Ms . [redacted] and she never called me back once. I am fine if I don't get refunded but she never answered me which makes me believe she thinks I should be. I am glad I no longer rent from Century 21 Desired SettlementI would like a refund of 724$ of the homeowners agree to pay us for the repairs. If they disagree I want a written reason signed and notarized by the homeowners stating that they will not refund.

Century 21 and its affiliated rental management companies have a culture of avoidance of responsibility to the owners of the property and passing costs/responsibility onto the tenants through a process of "Tenant Error". They also require renters to leave utilities on for a week after move out, just in case work needs to be done. First, its a bad business practice "even if part of the lease" and should not occur. Second, they will find ways to charge you for internal or external items at move out. They are unresponsive to tenant complaints and being a military town take advantage of young military members and their families.","neg-1

Century 21 demonstrated a consistent record of poor communication by managers and assistants and poor business practices.I was a tenant with Century 21 for approximately 18 months, my initial experience with them was rather pleasant. However, problems began to arise when a maintenance issue was reported and an electrician was dispatched in a timely manner resolving the error for a $95.00 charge. I initially did not feel the charge was warranted because of the location of the GCFI switch, which was the cause of the electrical problem. I called on five separate occasions speaking with the property managers assistants and each time I was told that the property owner and manager is reviewing the case and to quote "ignore the automatically generated bill" and I would be contact directly when the property manager would make a decision. This was approximately in March and by July I still had no answers. This is where Century 21's poor practices were truly demonstrated. On 22 July 2014 I was scheduled to conduct my final inspection for rental check out with the property. After reading the step by step list of things needed to be accomplished I spoke directly with the property inspector to get the most details. I was told "it does not need to be a white glove cleaning" but clean. There was also several nail holes and several damaged areas of the wall which needed to be painted over, which I did albeit not a 100% match. On the afternoon of 22 July I met with the property inspector to turn over the keys and discuss the inspection process, I specifically pointed out that I attempted to paint the walls where marks and holes were present, even if my wife and I did not produce them (which during initial move in I documented several previous markings, holes, mismatched paint, etc. throughout the house by photographs). The paint was not a 100% match but could have been easily corrected. This was all explained to the inspector, who stated it would not be an issue and that I would be charged additionally under the "failed inspection" clause and not the amount to repaint. I emphasized that some of the paint was drastically off (including the master bathroom) again he said there would be a fee for a "failed inspection" and that would be it. I do not wish to expose the owner to unnecessary costs and I completely agree that as a tenant I have the responsibility to turn over an appropriate home back to the owner. However, Century 21 never notified me that there were issues, I could have made arrangements to correct this on my own avoiding several of the charges on the final bill; instead accounts were activated and adjustments were made without my knowledge or permission. Good business practices could have been maintained with repairs to the satisfaction of the company and the owner without these extreme actions. After I left on that day I had expected to be charged several hundred dollars; maybe $600-$700 for the paint, without a phone call from a manager, inspector, or employee and one month later I received a $1,924.61 bill from Century 21. They charged me for reactivating power and water bills to "fix" the issues (though had I known they were not satisfied I could of called both power and water companies to extend services avoiding connection fees). They charged me for the $95.00 bill from above with no explanation, $250.00 for the cleaning service, all of which they provided me photocopies of the receipts. the final charge for $1,445.00 was for the damages of the paint but no receipt for materials or labor was provided. I have e-mailed the property manager requesting a copy of the receipt for the painting on Sept 1st and as of the evening of Sept 3rd no reply by the property manager has been received, in typical Century 21 fashion.Desired SettlementI completely agree that I should be responsible for the damages and agree a substantial amount should be paid. However had Century 21 simply called me and gave me the option of correcting the discrepancies myself, which I had the time and resources to complete, a large amount of money could have been saved. I am asking that Century 21 come to their senses and either agree to waive or greatly reduce the remaining $774 (approximate) remaining as I have already paid them $1,150.00 towards the damages.