Century 21 Boardwalk

Ms***, I appreciate you letting me know of your concernI sincerely apologize for the poor experience you had with our service departmentI have already addressed this with our manager so she can make necessary improvements to our customer service processWe have highly trained factory
technicians who understand that customers safety is our top priorityWe never want any of our customers to feel unsafe after they bring their vehicles hereI believe you that the tires were loose, but that is something you would have noticed as soon as you pulled out of the dealershipIf the work was done in June, you would have noticed the issue well before AugustIt is now late OctoberI am sorry but I cannot grant you a refund because of the elapsed time since you had your vehicle serviced by usI am sorry again for any frustrations that may have been a result of you bringing your vehicle in to usI am happy to offer you a free service and I promise that we will take great care of you this time around

Dear Mr***,Our service manager, Toni Young, has reached out to Ms*** and given her the information regarding what was done on her vehicle. In addition, she has emailed Ms*** with the information and pricing for the services we recommended for her car. We clearly dropped
the ball in providing Ms*** with the level of service and communication we expect ourselves to provide to our guests. All of the items pointed out in the complaint have been addressed with the appropriate personnel.Sincerely,*** ***

Mr***, we apologize for any undue stress this situation has caused youHowever, with the amount of money that was in question I believe our *** *** made the correct decision to contact the *** when he found out a $43,personal check did not clear the bank and our vehicle was no
longer in our possessionHe was simply following protocol and trying to protect the companySince we did not hear from you immediately, the decision was made to contact the ***We sincerely apologize for this experienceWe hope you can understand our side of the situationI assure you that you purchased a quality vehicle from our dealershipWe have been in business for over years because we do business the right wayTreating people with respect is the foundation of our business. Sincerely,*** ***Director of Operations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr***, I sincerely apologize that you have not received your overpaymentThis is entirely our faultWe are sending the check out today so you should receive it withing the next few daysIf you do not receive the check by next Wednesday, please contact me at ###-###-####I apologize again
for the inconvenienceThank you!

Complaint: [redacted]
I am rejecting this response because: as stated to [redacted], [redacted] and the [redacted] my [redacted] feels like that under the circumstances she is demanding her old car back, she has not signed the documents to trade the car and refuses to. I explained all of this to everyone and asked for us to switch automobiles back and when this was requested I had only had the automobile for less than 12 hours. So to keep undue stress off not only myself but an ** year old [redacted], I will withdraw my complaint against your dealership, and I will even pay a rental fee for the miles I have put on tour vehicle, an avg fee charged by an avg car rental agency so that you will have some compensation and my [redacted] will have her [redacted] back. I believe that is a very fair arrangement to what has become a very unhappy arrangement, and as your complaint read that I did not immediately call back, that is totally incorrect I immediately called then called again explaining the situation and made an arrangement to come with the cashiers check right after my closing which both [redacted] and [redacted] were very aware that I was in, so please let's not make this an even worse situation and have to battle out in court where in my opinion no one wins both sides just acquire costs that is unnecessary , so please let's swap cars back , please understand my position. Thank you and look forward to your response and hopefully settlement. Respectfull, [redacted]
Regards,
[redacted]