Century 21 Champion Real Estate

DO NOT RENT/BUY FROM THIS OFFICE! Read previous reviews as well! They continues lt lie and say they haven't received your checks and then on one same day they cash the new check and check they supposedly didn't receive. They LIE LIE LIE like I've never seen before! Property management in particular [redacted], make sure you get EVERYTHING from her in writing, she will promise you everything you want to hear then say she never said any of it. Finally got a hold of the owner asked her to please do something about all of the trouble we've had and she word for word told me "Hun you're wasting my time I have better things to do" I asked, after being appalled at her reply, "so you're not going to do anything?" Her reply... "Nope, have a wonderful day!" I have no idea how any of them have jobs. Once I mentioned making a review on Facebook they took that down so you can't make reviews! THERES A REASON YOU CANT LEAVE A VIEW, they don't want you to see how terrible they are! Non stop lies. Honestly the worst experience we have ever had, we've dealt with other century 21 offices who are fantastic with great staff and owners. Seriously, try any realtor but this one!!

Century 21 failed as my agent to manage my property resulting in additional expense and repairs in the amount of $19,008.11.I signed an exclusive property management agreement with Champion Century 21 on 17 May 2006. I was in the military and needed a property management company to maintain and look after my property due to multiple moves and deployments.Until 2015 all services provided were either excellent or satisfactory and there were no issues the company and I were not able to resolve.However the summer of 2015 I had tenants that wanted to move out due to safety concerns. I asked what those were and the more I inquired and looked into the property the more I undecovered. They were multiple conditions and repairs required and the total estimate for all work was over $25,000. After reducing this amount by the cost of the roof (not an issue for this complaint) the cost of damages and repairs is $19,008.11. Because most of the cost is due to water damage I tried to submit a claim to my insurance company as Century 21 stated this happened quickly and these were recent, surprising issues. [redacted] the insurance company stated the water damage was present for months maybe even years. In some places the only thing holding people up was the vinyl florring because the entire sub floor had rotted away.I suggested a cost sharing solution to Century 21 and they stated they were not responsible for neglect or the present state of the property. I am attaching a receipt for the first set of repairs. An estimate for the second set of repairs and the letter from my insurance adjuster that stated this is a long term problem.Desired SettlementSome of the damages are lessor responsibilities, some were from extended periods of water damage. Because exact time and cost associated can not be determined recommend a 50/50 cost share on repairs.Business Response The repair issues that are included in this complaint were quickly acted upon as soon as our department was made aware that there was an issue, which wasn't until the tenant was moving out of the property. There have been multiple issues reported over the last nine years of managing this property and they have all been dealt with in a timely matter and all parties were satisfied with how the issues were resolved. We have done everything in our power to handle this situation with care and diligence and to ensure that everything was done properly. It was obviously an ongoing issue, so we asked a full service restoration company to look into the problem so we (and the owner) would have a better chance to learn the full scope of any issues with the property that were able to be discovered. Thankfully we submitted the work order to the restoration company as they discovered issues with the HVAC system that had been unreported, also. As unfortunate as this situation is, we feel as though a cost share for the damages is not a reasonable resolution to this problem. We have been very receptive to the owner during this situation and have helped in any way that we can and we will continue to do so. Consumer Response I visited and inspected the property myself. Damages were extensive and according to the insurance adjuster, the water damage had been ongoing for many months to possibly years. I have requested the property management inspection reports. The last report I have is 2013. They have not provided those inspections yet. If my property has not been inspected in roughly two years then they did not meet their obligation per contract and could have identified the problem earlier greatly reducing damage and vacancies costs.Final Business Response Century 21 Champion has taken the proper steps to notify the owner of any maintenance issues throughout the years either found by our department during a property assessment or issues that any of the tenants have reported over the last nine years. Since February 2013, there have been five (5) "inspections" performed at 112 Shenandoah Road by Century 21 Champion's Property Management Department, with the latest property assessment completed on September 14, 2015. The owner has been furnished with a copy of each inspection report, as well. Please note that we are not licensed home inspectors and we do not claim to be. Nor do we inspect inside the crawlspace of a property, which is where this leak was found at the property by the restoration company that the owner authorized. And as reported by the restoration company, the leak was very difficult to find and the plumbing is very congested in the crawlspace. We feel as though we have acted in the owner's best interest throughout this process and have upheld our obligation to said management agreement.

Property manager with horrible service and ethically unsound. Does not know how to treat their good tenants.First off, every time we have put in a maintenance request it takes weeks for them to correct the issue. I have learned to just fix the items on my own, even though it costs me hundreds of dollars. When it comes down to lease renewal time they will take a month to write a new lease. I had to contact the landlord directly to let them know how their property was being managed. It was only then that they took action. We received orders to change duty staions. We gave them almost two months notice and they cannot even give us an inspection date. They claim they do not do inspections on the weekends. However, in my lease agreement it states they are open for business from 9:00am to 4:00pm on Saturdays, which is a misrepresentation. They will tell you if you have a pet you have to spray for pests. Again, this is not in the lease agreement. They will try and give you a different move out cleaning conditions document that does not match the one you received with your lease, which is unethical and borderline criminal. Finally, they operate their business in a military town, so you would think they understand the change of station process, which they do not. Giving them a window of two days you need your house inspected almost two months away, they will tell you they may not be able to inspect your house on those dates and you may need to move your PCS dates, that they would not know your date until a week or two before hand. Are these people clueless? You just do not up and tell the military one to two weeks out from your move date that you cannot move, because the property managers could not get their act together to inspect your home.Desired SettlementI would like for the business to treat their tenants better. I would also like for them to accommodate the inspection date I requested of 18 June. Finally, I would like for them to follow the lease they created.Business Response The day our office was made aware of the tenant's dissatisfaction with service, we immediately made multiple attempts to contact both tenants in an effort to rectify the situation. It was a misunderstanding between our department and the tenants regarding the process of submitting their intent to vacate the property they are currently renting. The tenants were provided with their original Addendum B (Move Out Cleaning Instructions), which they signed upon execution of their initial lease agreement and no changes were made to that document. We also scheduled their move out inspection for June 17th, as requested by the tenant. Since the tenants have turned in their intent to vacate, we have spoken with the them on multiple occasions and have resolved the issues that have been reported. We work very hard to accommodate all tenants and their needs, as we understand moving with the military is stressful enough to begin with and we don't ever want to add to that stress. We have extended our sincere apologies for any frustration we may have caused and for any miscommunication on our end. More Info Received From The ConsumerCentury 21 did contact us after they received the complaint. However, it never should have come to this, since we made several attempts to contact them and get clarification prior to the complaint. There was no misunderstanding on our part. The misunderstanding was internal to their office. I was not provided with the original move out cleaning instructions, but a new set of move out cleaning instructions. I have a copy of the original, as do they and it does not match. A move out inspection of the 17th was not our first choice, but they continue to say they do not conduct inspections on the 18th even though their lease states they work on Saturdays. Finally, the requirement to have the house treated for pests is under the unauthorized pet clause and not under the general pet clause, which in court would be labeled as misrepresentation, since they make you have the carpets treated even when your pet is authorized. Even though I have accepted the fact I am moving out on the 17th, have new move out cleaning instructions and have paid a lot of money to have the carpets treated, it does not mean I am a satisfied customer. I will continue to warn those I can influence to stay clear of this business.

The real Estate still has not sent our deposit back almost 90 days after vacate date.I wanted to include a brief description of my experience with this branch (Henderson drive Jacksonville, nc.) Upon arriving the house was left in horrible condition, filthy, an awful dog stench came from the wash room. A dog had clearly been locked in. Roaches in light fixtures, window sills filled with mold, crickets in walls chirping. The fridge was filthy as was behind the oven, walls marked an holes in them. Gaps in doors and vents in bottom of flooring that let our heat out. These were not considered uninhabitable living conditions according to this branch. We were told that if we cleaned it, we would not be repaid for the cost of cleaning supplied because it was considered habitable to them and that was a "personal preference." The barn is in such bad shape it cannot be used. We moved in with a dog an were told by [redacted] that even though our dog had torn up some of the flooring not to worry. She said it was so old we probably wouldn't pay a dime, that you guys honor "prorated rent" and it would be a fraction of the cost of the years it was. I.e. Five years we would pay 1/5 of the cost. We mentioned there were holes and it was not laid correctly. We were again assured not to worry that she "saw what bad shape it was and did the move in inspection." Upon moving out we inquired about our security deposit 30 days after and were curtly told by the front desk woman to stop bothering them and they had 60 days. We were told they would deduct costs over som discrepancies until I informed them I had picture evidence. They then miraculous found that we were in fact correct. This was a lie, we called back again after 60 and we're told by Ms. [redacted] they lost our order, which had very very personal information on it, and refused our deposit until we supplied another copy for them. I did this with in hours of her request. We were told the check would be in the mail that day, two weeks later I call to find out the check had still not been "cut" yet and refused to give me a day or time they could do this. Everyone kept saying " I don't know." We are still with out our deposit and it is almost 90 days, we by state law double the amount is due to us. We have yet to see or hear from them or been provided an invoice for this work. I have never in my like been spoken to so disrespectful, or had this horrible of customer service. This is by the entire branch!Desired SettlementThe $850 owed from our deposit. Plus the over 30 days fee of double the security deposit.A total of $1,700.Business Response Dear Mrs. [redacted]:We are in receipt of the complaint that you have submitted to the Revdex.com. Thank you for bringing to light the totality of your experience with our franchise, Century 21 Champion Real Estate, and your dissatisfaction with us. I do apologize for your negative experience. I must agree with you that your security deposit refund should have been on its way to you within sixty days of the termination of your tenancy at the property that you resided at. After reviewing your complaint and file, I did find that our company did fail to send the refund to you within this timeline. A check in the amount of $500.00 has been sent via [redacted] to your forwarding address. This is to refund you the $447.80 that was deducted from your security deposit for the damage to the vinyl flooring, as well as an additional $52.20, as a gesture of good faith, so that you might be able to enjoy a dinner out at our expense. Our company does pride itself on its level of customer service, and it is troubling to know that, in this case, we did not deliver. Please know that we will use the information that you have shared with us as a learning experience, and will do our best to be sure that, in the future, we will strive to deliver the level of service that our customers expect and deserve. Regards,[redacted], Property ManagerCentury 21 Champion Real Estate

DO NOT RENT/BUY FROM THIS OFFICE! Read previous reviews as well! They continues lt lie and say they haven't received your checks and then on one same day they cash the new check and check they supposedly didn't receive. They LIE LIE LIE like I've never seen before! Property management in particular [redacted], make sure you get EVERYTHING from her in writing, she will promise you everything you want to hear then say she never said any of it. Finally got a hold of the owner asked her to please do something about all of the trouble we've had and she word for word told me "Hun you're wasting my time I have better things to do" I asked, after being appalled at her reply, "so you're not going to do anything?" Her reply... "Nope, have a wonderful day!" I have no idea how any of them have jobs. Once I mentioned making a review on Facebook they took that down so you can't make reviews! THERES A REASON YOU CANT LEAVE A VIEW, they don't want you to see how terrible they are! Non stop lies. Honestly the worst experience we have ever had, we've dealt with other century 21 offices who are fantastic with great staff and owners. Seriously, try any realtor but this one!!","neg-1

No longer renting from this company, charging me a whole month rent after I gave proper notice. Not on lease, on month to month rent agreement. On July 1st I gave century 21 a 30 day notice that I will no longer be renting from them and August 1st is my move out date. As of 8 April 2016 my one year lease was up and I was on a month to month basis rent agreement. One employee at century 21 took my 30 day notice and said it was ok, then 9 days later I received an email saying it was not ok. Then I went to the office to ask why this happened. First the manager said here is an example and it gave a bad example on how you should give a 45 day termination letter, then I proceed to ask why does the contract say 30 then and she had no legitiment awnser and rudely stated "it's your obligation to read the contract you signed." Then I also stated "well then I don't have a legal agreement with you because my lease agreement is not signed by you or any of your employees. Then she walked out and proceeded to come back into the office and say "well your going to have to pay for all of August, because you were a day late with the termination letter." I asked if she could pro-rate me due to the fact I will not living there August first and all my check out agreements and inspections will be done prior to the 1st. She stated no rudely. And that I will not receive my security deposit when I am gone.I have been a very good tenant to the house I was renting from them, I've always paid rent on the very 1st of the month and I have fixed things for the house that maintenance said they would and never came to do. Whenever called to ask to get something fixed they would always state "it's not our problem." This buisness has received many complaints and it is banned by my base for military members to rent from. Desired SettlementI would like my 850$ security deposit due to the fact I have done everything properly to leave the house.Business Response The lease agreement which is written by the North Carolina Association of Realtors does state that once the tenancy does go month to month tenancy upon the same terms and conditions contained herein, thereafter, the tenancy may be terminated by either landlord or tenant giving the other 30 days written notice prior to the last day of the final period of the tenancy. We have gotten a second opinion regarding taking notice the 1st day of a month with 30 days versus 31 days, and will be honoring a 30 day notice given on the 1st day of a month with 31 days. Consumer Response To whom it may concern: Since I have received the email that said Century 21 would honor my thirty day notice. I have paid prorated rent for august of $250.00 after agreement on 30 day notice was made. Also I have contacted them twice in the last two weeks about my security deposit and they stated they have not finished contacting all their contractors about fixing any damage to the house, which they said can take up to 60 days if the house has extensive damage. Though during the inspection the inspector said there wasn't any extensive damage to the house and we should receive our security deposit back. I have also talked to my lawyer and he has only received a certified read receipt from the company with no other form of contact. This company has not tried to contact me in any way unless I call them. I believe they are trying to prolong the situation at had as long as possible.Final Business Response The security deposit refund has been completed in the 30 days we are allowed. The previous tenant was contacted to see if he wanted the refund mailed or if he wanted to come in to pick it up. The pro-rated August rent was refunded.