Century 21 Elite

December 28, 2015Dear MsButts:We are disappointed to hear of a complaint against our company summited to you on 12/14/15, Century-All-Elite, Inc., continues to strive to not only meet all of our customers expectations but to ultimately exceed themThe (return of) or (not to return) a rental deposit is NOT up to Century-All-Elite, Inc.'s, discretionIt is solely up to the Landlord/Owner of the property, We do not receive any of the forfeited deposit.We disagree with the facts stated in the customers complaint1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason2) We never promise any customer a refund, however if the property is rerented quickly we would hope the Landlord/Owner would return the deposit or at least a portion of the depositThe property is still not rerentedAgain this is not Century-All-Elite Inc.'s decision it is up to the Landlord/Owner, And again, Century-All-Elite, Incdid not receive any of the forfeited depositPlease understand we have no control with disputes between tenant and landlordThank You, Joseph T President

Bobby Almond is the best agent EVER! She helped us buy our first home when we were ready to give up. So much red tape, she answered ALL our questions and phone calls. Made buying our home from out of state easy. We close on Feb. 21,2019! I will recommend her to anyone buying or selling a home. Thanks, Ronnie and Dolores Rachal

December 28, 2015Dear MsButts:We are disappointed to hear of a complaint against our company summited to you on 12/14/15, Century-All-Elite, Inc., continues to strive to not only meet all of our customers expectations but to ultimately exceed them.The (return of) or (not to return) a rental
deposit is NOT up to Century-All-Elite, Inc.'s, discretionIt is solely up to the Landlord/Owner of the property, We do not receive any of the forfeited deposit.We disagree with the facts stated in the customers complaint.1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.2) We never promise any customer a refund, however if the property is rerented quickly we would hope the Landlord/Owner would return the deposit or at least a portion of the depositThe property is still not rerentedAgain this is not Century-All-Elite Inc.'s decision it is up to the Landlord/Owner, And again, Century-All-Elite, Incdid not receive any of the forfeited deposit.Please understand we have no control with disputes between tenant and landlord.Thank You,Joseph T. President

December 28, 2015Dear *** ***:We are disappointed to hear of a complaint against our company summited to you on 12/14/Century-All-Elite, Inccontinues to strive to not only meet all of our customers expectations but to ultimately exceed them.The (return of) or (not to return) a rental deposit is NOT up to Century-All-Elite, Inc.'s, discretionIt is solely up to the Landlord/Owner of the propertyWe do not receive any of the forfieted deposit.We disagree with the facts stated in the customers complaint.1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.2) We never promise any customer a refund, however if the property is rerentedquickly we would hope the Landlord/Owner would return the deposit or at least a portion of the depositThe property is still not rerentedAgain this is not Century-All-Elite Inc.'s decision it is up to the Landlord/OwnerAnd again, Century-All-Elite, Incdid not receive any of the forfieted depositThank you,
Joseph T.
President

December 28, 2015Dear Ms. Butts:We are disappointed to hear of a complaint against our company summited to you on 12/14/15, Century-21 All-Elite, Inc., continues to strive to not only meet all of our customers expectations but to ultimately exceed them.
The (return of) or (not...

to return) a rental deposit is NOT up to Century-21 All-Elite, Inc.'s, discretion. It is solely up to the Landlord/Owner of the property, We do not receive any of the forfeited deposit.We disagree with the facts stated in the customers complaint.
1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.
2) We never promise any customer a refund, however if the property is rerented quickly we would hope the Landlord/Owner would return the deposit or at least a portion of the deposit. The property is still not rerented. Again this is not Century-21 All-Elite Inc.'s decision it is up to the Landlord/Owner, And again, Century-21 All-Elite, Inc. did not receive any of the forfeited deposit.
Please understand we have no control with disputes between tenant and landlord.
Thank You,
Joseph T. 
President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Julie w[redacted] herself promised to refund the money if the owners said no. Maybe joe T[redacted] didn't know about that but I find it odd that he wouldn't return my calls regarding that. There was talk and a promise about it and I'm not going to let it go until it's fixed. 
Regards,
[redacted]

December 28, 2015Dear [redacted]:We are disappointed to hear of a complaint against our company summited to you on 12/14/15. Century-21 All-Elite, Inc. continues to strive to not only meet all of our customers expectations but to ultimately exceed them.The (return of) or (not to return) a rental deposit is NOT up to Century-21 All-Elite, Inc.'s, discretion. It is solely up to the Landlord/Owner of the property. We do not receive any of the forfieted deposit.We disagree with the facts stated in the customers complaint.1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.2) We never promise any customer a refund, however if the property is rerentedquickly we would hope the Landlord/Owner would return the deposit or at least a portion of the deposit. The property is still not rerented. Again this is not Century-21 All-Elite Inc.'s decision it is up to the Landlord/Owner. And again, Century-21 All-Elite, Inc. did not receive any of the forfieted deposit.Thank you, Joseph T. President.