We found Precision Hyundai has very poor communication, lack of leadership, no commitments and NOT followed up on promises. We have two issues with them on a less than 1 year-old Tucson LTD we bought in 2011. The issues were not resolved to our satisfactory.
First issue is regarding to the Extended Warranty where we were told by email it is valid till 3/30/2019 or 160,000 km's. Our vehicle only is well under 100K, but later told by Precision Hyundai that it was cancelled. How
Second issue is we bought "lifetime warranty on paint protection" but when we call, numerous times, for application appointments we were told the warranty was invalid. Precision Hyundai will look into it and get back to us. They never did call back. At one point, a person named Caroline who worked in the Finance department promised me to look into the warranty issue and get back to me. She never did get back to me. Recently on July 25, we brought it back for a recall as well as getting the paint protection done, the recall was done but no paint protection done. We now told the warranty that was supposed to be life time, became limited 5 year, expired on Sept 6, 2016. We basically paid fully price for it and never used it once. We demanded refund but Precision Hyundai refused to accept responsibility and did not act professionally to resolve the issue. I had to provide evidence in emails and text messages to prove my points. I (we) are extremely disappointed. I sure HOPE no other customers run into the same issues and please spread the words that don't buy your next vehicles at Precision Hyundai in Calgary. Please don't even think about dealing with this unethical dealership.
Just to add a last note. They did not disclose that the vehicle only come with one set of key-fob at the time we negotiate. We found it out on the day we pick up the vehicle, that to me, was very concerning on their ethnic. They hide missing standard components from customers.
We found Precision Hyundai has very poor communication, lack of leadership, no commitments and NOT followed up on promises. We have two issues with them on a less than 1 year-old Tucson LTD we bought in 2011. The issues were not resolved to our satisfactory.
First issue is regarding to the Extended Warranty where we were told by email it is valid till 3/30/2019 or 160,000 km's. Our vehicle only is well under 100K, but later told by Precision Hyundai that it was cancelled. How
Second issue is we bought "lifetime warranty on paint protection" but when we call, numerous times, for application appointments we were told the warranty was invalid. Precision Hyundai will look into it and get back to us. They never did call back. At one point, a person named Caroline who worked in the Finance department promised me to look into the warranty issue and get back to me. She never did get back to me. Recently on July 25, we brought it back for a recall as well as getting the paint protection done, the recall was done but no paint protection done. We now told the warranty that was supposed to be life time, became limited 5 year, expired on Sept 6, 2016. We basically paid fully price for it and never used it once. We demanded refund but Precision Hyundai refused to accept responsibility and did not act professionally to resolve the issue. I had to provide evidence in emails and text messages to prove my points. I (we) are extremely disappointed. I sure HOPE no other customers run into the same issues and please spread the words that don't buy your next vehicles at Precision Hyundai in Calgary. Please don't even think about dealing with this unethical dealership.
Just to add a last note. They did not disclose that the vehicle only come with one set of key-fob at the time we negotiate. We found it out on the day we pick up the vehicle, that to me, was very concerning on their ethnic. They hide missing standard components from customers.
p.s. I have all supported documents with me.