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Century 21 Frontier Realty

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Reviews Century 21 Frontier Realty

Century 21 Frontier Realty Reviews (3)

In response to your letter addressed to me dated May 18, 2016, a copy enclosed herewith, please beadvised that I have sent all the closing documents to Mr. [redacted], by Certified Mail/Return Receipt onMay 20, 2016. I also sent a copy of all the closing documents to you on May 20, 2016.Very truly yours,[redacted]Broker/Owner

That was not even a response to the complaint. Century 21...

Frontier Reality did not address why they held a real estate closing when they knew they were not ready to close on the property. That company needs to hire people who know how to accomplish the job not people who don't understand real estate. Further more if they are going to advise they are ready for a real estate closing then they should be honest with people not make up a story and hope it all goes o.k. I want a full refund of the clsoing cost money so I can get a different real estate company to do the job the right way a company who cares about their customers and a company who wants to do the right thing. As it stands now I dont have close to even half of the real estate transaction paperwork that I should have. This company is terrible to deal with. Save yourself the trouble and stay clear of them. Very weak company and very weak real estate agent working this.

Review: During closing of Real Estate transaction in 2015 I was advised of a closing date in which the Century 21 Real Estate agent [redacted] told me everything was ready for property closing and transfer. When I got there then I was told the Title Paperwork was not ready. I waited there at Century 21 approx 1 hour and the paperwork was still not ready. At that time the Century 21 Real Estate agent and Title representative told me we can go ahead with the transaction and they would ensure I would get the required documents shortly. I never received the paperwork documents that both the Century 21 agent and Land Services of PA Title agent told me I was going to get. Right now I have no idea what type of paperwork I am supposed to have and neither one of them ever followed up with me to ensure that I even got the paperwork that was supposed to be ready at the closing date. Very poor customer service from both Century 21 and the Title company.

Note: I was not able to leave any feedback on the Century 21 website. They do not allow you to enter customer feedback unless it is approved by them first. This make all the reviews on that site questionable.Desired Settlement: Please finish this transaction that you should have on the day of the closing in 2015 and follow up with customers to ensure the required documents are received instead of not doing your jobs the way they are supposed to. Also do not waste customers time and schedule closing dates when you are not ready to complete the real estate transaction. Very poor organization and poor customer service.

Business

Response:

In response to your letter dated April 25, 2016, the paperwork documents have been sent to Mr. [redacted]. Unfortunately, we were relying on a third party to have the paperwork available at the timeof closing.Very truly yours,Broker/Owner

Consumer

Response:

That was not even a response to the complaint. Century 21 Frontier Reality did not address why they held a real estate closing when they knew they were not ready to close on the property. That company needs to hire people who know how to accomplish the job not people who don't understand real estate. Further more if they are going to advise they are ready for a real estate closing then they should be honest with people not make up a story and hope it all goes o.k. I want a full refund of the clsoing cost money so I can get a different real estate company to do the job the right way a company who cares about their customers and a company who wants to do the right thing. As it stands now I dont have close to even half of the real estate transaction paperwork that I should have. This company is terrible to deal with. Save yourself the trouble and stay clear of them. Very weak company and very weak real estate agent working this.

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Description: REAL ESTATE

Address: 4121 Washington Rd, McMurray, Pennsylvania, United States, 15317

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