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Century 21 Hi-Point Realty Ltd

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Reviews Century 21 Hi-Point Realty Ltd

Century 21 Hi-Point Realty Ltd Reviews (3)

This complaint was brought to our attention and we would like to state the following concerning this matterIt was stated this has happened twice but it was only brought to our attention once, and an isolated incidentWe immediately relieved the driver of his duties and had a company meeting with the drivers and all other employees on the risks of health issues from someone tampering with the food or leaving it where someone else can take itWe also discussed the customer's side of this issue, a customer pays for food and does not receive their orderWhen we received the complaint from the customer I tried talking to her to help resolve the issue at hand and I assured her that this is something that we do not condone and we take this very seriouslyI tried to assure her that we would take every measure possible to make sure this would never happen again and I asked if she would like a credit or her money backWhile trying to talk to her she was very irritated and was yelling at me on the phoneThis made it extremely difficult to talk to her and try to rectify the issue togetherI understand her frustrations and would be just as upset if the roles were reversedall we ask is to give us a chance to speak to her and to make her satisfied as we would in any other situationwe as a business are embarrassed by this matter and fixed it to the best we could with this customerWe have been and will continue to be making our business something the community as well as us can be proud ofThank you for your time.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When I spoke to the manager on the phone he never offered to credit my account back, nor did he tell me this was unacceptableHe told me that I was crazy and would not let me speakI was not yelling, I did have to raise my voice to try and get a word in but was unable to as he continuously kept interrupting me and talking over me and would not even listen to my complaintHad I gotten the response he has put in writing here, I would have no reason to formerly report the issue to the Revdex.comHowever, the information he is giving is and that is not at all the way the conversation wentWhen calling to complain understanding and crediting my account would have been more then fine, this business manager however did not do these things he says he didIt is extremely unsayisfying and a shame that he would lieI was at my place of work when making this phone call and could not yell even if I had wanted to, I was also on a time restraint due to being on my lunch break and would not spend that short period of time calling to complain or reporting the issue if he had rectified this matter in the cordial way he states he did
Regards,
*** ***

This complaint was brought to our attention and we would like to state the following concerning this matterIt was stated this has happened twice but it was only brought to our attention once, and an isolated incidentWe immediately relieved the driver of his duties and had a company meeting with
the drivers and all other employees on the risks of health issues from someone tampering with the food or leaving it where someone else can take itWe also discussed the customer's side of this issue, a customer pays for food and does not receive their orderWhen we received the complaint from the customer I tried talking to her to help resolve the issue at hand and I assured her that this is something that we do not condone and we take this very seriouslyI tried to assure her that we would take every measure possible to make sure this would never happen again and I asked if she would like a credit or her money backWhile trying to talk to her she was very irritated and was yelling at me on the phoneThis made it extremely difficult to talk to her and try to rectify the issue togetherI understand her frustrations and would be just as upset if the roles were reversedall we ask is to give us a chance to speak to her and to make her satisfied as we would in any other situationwe as a business are embarrassed by this matter and fixed it to the best we could with this customerWe have been and will continue to be making our business something the community as well as us can be proud ofThank you for your time.?

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Address: 5203 Industrial Rd, Drayton Valley, Alberta, Canada, T7A 1L5

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