Century 21 Landmark

Thank youThe problem is resolved already.Sent from my ***

September 17, 2015Please see attached cancellations for Platinum warranty coverage and Three for one protection.The check has been *** *** to *** ***.Any questions please contact Pohanka Hyundai at ***

Thank you for contacting us for the enclosed matter belowFirst we would like to express our deepest regret for the inconvenience caused during your last service visitWe are sorry that you were not satisfied with your service.I have ran a quick investigation to find out the reasons that led to
this uncertainty and I came to the conclusion that the technician did a system diagnosis which is the first step in resolving your concern, and to assure the proper repair is recommended for the car, Unfortunately there is no way around thisIn my research I did notice that you previously had a starter installed with usSo we have decided to refund first repair for $534.04.We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.We value your business and we would like to retain you as a customerPlease call or email me with any questionsThank you for your understanding in this matter.Sincerely, Ralph D***Service Manager301-909-7531rd***@pohanka.com

To WhomIt May Concern, In response to case number ** *** dated 09/26/In review of the owner's concern and requests we found the owner's extended warranty requires the purchaser to pay a $deductable per occurrenceThe original request was “vehicle has harsh ride,
sitting low in the rearThe resolution was replacement of the rear spring assemblies, First deductableThe second, later client request was “front end sits too low and does not corne up quickly”Second deductableThese charges are the owner's responsibilityThe repair of the brake lights is unrelated to the repairs performed and is the owner's responsibilityThe scratches on the vehicle were pre-existing and are the owner's responsibility. Take Care,Scott D***Director of Fixed OperationsPohanka Automotive Group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We waited until we received the check yesterday in order to close this outWe appreciate the time that was taken to research the request, though we wish we did not have to involve Revdex.com to resolve this matterI am glad this came to a good conclusion
Regards,
*** ***

To whom it may concern,*** *** returned to the dealership on 8/11/to cancel the GAP insurance that was purchased on 08/06/ The deal was already funded with Gateway One Lending I had *** *** fill out the paperwork to cancel the GAP insurance and asked him to call me when he
got the account number from the bank so we could send a check to them for the cancellation He said no problem and left On 08/17/we received an Email from *** *** requesting the cancellation again So I called him to see if he received the account number and he did not so I told him I would reach out to the bank to get the account number and send the cancellation up to accounting to be processed A check for the refund for the full amount of $for the GAP policy was sent FED EX to Gateway One on 08/22/2016.Tim N***Pohanka Hyundai

To Whom It May Concern,In response to complaint ID ***The deductible is a requirement of the consumer's extended warranty.We did not damage the consumer's vehicle.Inclosing, our original response remains as is

We reviewed the sequence of events that transpired with [redacted] and found that the additional time the vehicle was down was to ensure that the diagnosis was accurate and would in fact resolve the customers issue with the vehicle. As the customer stated in their complaint, the condition happened...

intermittently. It is very unfortunate that the customer was inconvenienced but we did make a good faith effort in trying to resolve her complaint before the customer left the dealership. As a sign of goodwill our customer service agent provided a $25.00 discount towards the cost of the repair which is approximately 15% off of the total cost of repair.In an effort to satisfy the customer, we are willing to provide a store credit of $75.00 towards any future purchases with our organization. We are not willing to provide a full refund as the customer has obtained the benefit of our parts and labor.Should you have any further questions or concerns, please feel free to contact me directly.With kind regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the store did not provide me with a 25.00 credit as I provided them with a 25.00 coupon that I received via mail in December 2015. There appears to be ongoing false information being provided by the identified store location. Due to trust issues with that store location, I am no longer comfortable having them service my vehicle so a store credit to that location is not acceptable.
Regards,
[redacted]

Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused during your last Service visit. We are sorry that you were not satisfied with your service. I have ran a quick investigation to find out the reasons that led to...

this uncertainty, We have made the necessary adjustment and looking to serving our clients even better. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Question if other dealers will honor your free oil changes is yes your coupons are able to be redeemed at any Hyundai Dealer,We value your business and we would like to retain you as a customer, Please call or email me with any questions, Thank you for your understanding in this matter,Sincerely,Ralph D[redacted] Hyundai Service Manager

Attached is a copy of my Extended Warranty Contract with [redacted] as you requested. If you need anything else, please let me know.Thank you.[redacted]