Century 21 Lewis Real Estate Inc.

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*** ***Please find the incident report from the *** *** resident manager, our timeline, last emails to *** *** ***, and of our courtesy proposals.My admin assist *** who works mornings a week for over years handles the repairs. The difficulty with this repair is because there was different incidents caused by different units.March 23, - our unit *** caused the water damge to *** (***'s unit) because of our toilet faulty *** *** plumbing repairs complete on March 29, 2016.April 3, - Water damage from above *** or common area with a lot of water falling through the walls and leaking into guest bathroo and kitchen.Cam Clean was called. *** communicated with *** and having several conractors view ***'s unit - declined the job because they were busy with other work.6/4/- *** told *** that he already have the insurance money and needed the work done*** provided *** with courtesy proposals because she was already having her contractor go into the building on our runit *** He didn't approve our proposals says it was too low. 6/9/*** stated that he had his own contractor and once he receives his estimate he will take action.*** keep wanting to have proposals, revised proposals from us so *** continued.We provided *** with bid from *** *** $12, (licensed), *** ***,*** *** *** $31,371,(no license number-rec'd 8/22/16).7/22/- We also hired Dr***, Environmental Risk Analysis and paid $to be sure that ***'s apartment was safe..They determined that it was safe for occupany and recommended that the impacted drywall be removed.Our damage was because of the toilet *** ***, the water heater was changed too but the larger damage was caused from another unit Be would like to repair and be responsible for damage caused by our unit and I'm sure the owners know this because they reported it. *** did also say to *** on August 22, that the insurance company will work with us and decide who pays the bill So he should go ahead and do the repairs and send it in to his insurance company He has bids or more ? and have themdecide what is our fair share of the repair bill.We just want to be treated fairly and be responsible only for the damage we caused.Let me know if you have any questions or need additional informationThank you, SharonSharon ***Principal Broker *** ** *** *** ***
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*** *** ** *** ***HelloToday I received a letter from you regarding a complaint from *** *** and I would the the opportunity to
respond. The letter states that you previously emailed me twiceI am very sorry, for some reason I did not receive those emails. I also left a message on your voice mail today stating that this is my first notification of the complaint and would like a few days to respond. Thank you,Sharon ***Sharon ***Principal Broker *** ** *** *** ***
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Complaint: [redacted]
I am rejecting this response because:This is false. I never asked her to make a descision I asked if she was capable. Sharon has stated several times on record having deffered me to [redacted] cannot make descisions. [redacted] is unable to do anything to resolve this issue. Sharons deferral is nothing but an attempt to evade her fiduciary responsibility. I am working with my insurance and in the mean time I need action to be taken. Septic water in the walls of my home threatens my health and that of the occupants in my unit. I will not stand by while Sharon refuses to pay for the things she is liable for. it has now been 5 month and I am the only one who seems to care that this issue is resolved. It would have been had it not been for Sharons consistent inability to do her job. 
Sincerely,
[redacted]

Of course. I am working with my insurance now to determine that liability but it is clear already. The reports submitted show that [redacted] was the initial cause of damage and that the water that they were responsible for was contaminated. That was seconded by Sharons statement that the water came from the [redacted] of a toilet (this is septic water) on March 23rd. Even if [redacted] and the HOA had water over flows that some how flooded their unit, then [redacted] then trickled into my unit, a week later I would think that it would further the damage [redacted] had done but it was not the initial cause. Without my walls being opened and seeing a clear path from [redacted] to [redacted] from 5 months ago I do not see a way to prove that [redacted] has much accountability- However I am not a contractor, expert or adjustor. If the 3rd party ERA and ECO reports are not already posted I will post them. I am confused as to how there is any question whether or not Sharon [redacted] is resposnible? The Revdex.com site formats in a way that I have 30 min to reply and I cannot see the question asked of me so I am certian I have missed some of the things you are asking for but I will re read it again as soon as I complete this message and I am able to see it again.  The problem is not who- I know who- it is that NOTHING has been done to remedy the situation on her half. I have gotten quotes, contractors, missed work, scheduled everything, been there for the walk through and assessment and yet she has provided no funding to make the repairs. I have shouldered all of the responsibility and stress and while she takes 2+weeks to reply to me. This is not how a management company should operate. Not how any business should.

[redacted] came into our office on August 22, 2016 and asked [redacted], my admin assist to make an executive decision to go ahead with [redacted]'s proposal for $31,792,50 to repair his apartment.  She told him she does not have that authorization.  He told [redacted] that his insurance company is waiting on him to work this out and then they will work with our insurance  to see who will pay the bill.   We are in agreement to have [redacted]s insurance company work with us and decide who pays the bill. I believe this is the way it is usually handled. The job is done, bills sent to the insurance, then they will work with us and decide who pays the bill.  Sharon [redacted]

[redacted] 
[redacted]
[redacted]
[redacted]HelloToday I received a letter from you regarding a complaint from [redacted] and I would the the opportunity to respond. The...

letter states that you previously  emailed me twice.. I am very sorry, for some reason I did not receive those emails. I also left a message on your voice mail today stating that this is my first notification of the complaint and would like a few days to respond. Thank you,Sharon [redacted]Sharon  [redacted]Principal Broker [redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Factually incorrect with ommissions and incorrect timestamps with insertions based on later knowledge. Insurance provided only $1300 towards repair and It was assumed the difference was to be coming from Sharon. I am working on this matter independantly of my attempts to recover damages cause by Sharon and her company.  As Sharon stated the [redacted] failed on her unit, this means septic water has been in my walls now for 5 months and she has yet to do anything other than investigate the issue knowing full well that the health of me and my occupants have been jepordized. She continues to provide spotty replies at best and when I do speak to her I am defferred relentlessly to her associate whom has no ability to make descions and constantly refers me back to Sharon. I have been looped in perpetuity for 5 months. Sharon's lack of action in a very serious mater regarding tens of thousands of dollars of damage and allowing the growth of potentially deadly and certainly dangerous mold in my unit is unacceptable. Per her own timeline she admits to having her own unit repaired immediately and has done NOTHING to remove the hazards deposited into mine. She has proven to be innept and incapable of taking action, making decsions or even returning phone calls or emails.
Sincerely,
[redacted]

Of course. I am working with my insurance now to determine that liability but it is clear already. The reports submitted show that [redacted] was the initial cause of damage and that the water that they were responsible for was contaminated. That was seconded by Sharons statement that the water came from the [redacted] of a toilet (this is septic water) on March 23rd. Even if [redacted] and the HOA had water over flows that some how flooded their unit, then [redacted] then trickled into my unit, a week later I would think that it would further the damage [redacted] had done but it was not the initial cause. Without my walls being opened and seeing a clear path from [redacted] to [redacted] from 5 months ago I do not see a way to prove that [redacted] has much accountability- However I am not a contractor, expert or adjustor. If the 3rd party ERA and ECO reports are not already posted I will post them. I am confused as to how there is any question whether or not Sharon [redacted] is resposnible? The Revdex.com site formats in a way that I have 30 min to reply and I cannot see the question asked of me so I am certian I have missed some of the things you are asking for but I will re read it again as soon as I complete this message and I am able to see it again. 
 
The problem is not who- I know who- it is that NOTHING has been done to remedy the situation on her half. I have gotten quotes, contractors, missed work, scheduled everything, been there for the walk through and assessment and yet she has provided no funding to make the repairs. I have shouldered all of the responsibility and stress and while she takes 2+weeks to reply to me. This is not how a management company should operate. Not how any business should.

Complaint: [redacted]
I am rejecting this response because:
This is false. I never asked her to make a descision I asked if she was capable. Sharon has stated several times on record having deffered me to [redacted] cannot make descisions. [redacted] is unable to do anything to resolve this issue. Sharons deferral is nothing but an attempt to evade her fiduciary responsibility. 
I am working with my insurance and in the mean time I need action to be taken. Septic water in the walls of my home threatens my health and that of the occupants in my unit. I will not stand by while Sharon refuses to pay for the things she is liable for. it has now been 5 month and I am the only one who seems to care that this issue is resolved. It would have been had it not been for Sharons consistent inability to do her job. 
Sincerely,
[redacted]

[redacted] came into our office on August 22, 2016 and asked [redacted], my admin assist to make an executive decision to go ahead with [redacted]'s proposal for $31,792,50 to repair his apartment.  She told him she does not have that authorization.  He told [redacted] that his insurance company is waiting on him to work this out and then they will work with our insurance  to see who will pay the bill.   We are in agreement to have [redacted]s insurance company work with us and decide who pays the bill. I believe this is the way it is usually handled.
The job is done, bills sent to the insurance, then they will work with us and decide who pays the bill.
 
Sharon [redacted]