Century 21 New Horizon

had some damaged caused by the renters,specifically knife/screw driver holes in our walls and a railing on stairs was completely pulled way from wall
Kim is the mgr of the office we used for our vac property.we had some damaged caused by the renters,specifically knife/screw driver holes in our walls and a railing leading down the stairs was completely pulled away from the wall.I was told this is ware and tear and is not covered by themI asked to see a LIST OF WHAT IS AND IS NOT COVEREDTHEY DO NOT HAVE ONEso they can make up anything they want to fix or not fix, or if the renter took the optional protection insurance they would fix it under that policyin addition I had a plumber come to my unit the only way I knew this was I on my web page was a work order I was never told there was a problemthe issue was a value in the toilet, and there was no water I know enough to know there is no value, there is a float, when water goes out the float drops and rises until th