Century 21 Whitewater Clark

We discussed this with Mr*** and did a through check of our press and the pads that are usedNothing was found wrong with either machinewe did look at the shirt and the pattern of the spots looks like it was in the materialAll we use to press items is clean filtered steam.
Question,Why only just the one shirt was affected? thee were no other complaints about shirts or any other garments during this period of timeSince the shirt was new if the package is it not possible that it was this way from the manufacturer. Mr*** is a good customer of ours and we appreciate his businessIf in fact we thought it was our fault we have gladly paid for or removed the spots. Please keep us informed of the results of the test by Drycleaning and Laundry Institute. Thank you for your attention in this matter Sincerely, Robert W*** Owner /Manager Jeanies Cleaners