Century 21 Wilbur Realty, Inc.

I am very sorry that we did not get back to the customer. My sales manager should have followed up with his word to call back. He went on vacation but that is no excuse he could have left a message for someone else to call. We have mailed a check on the 28th. The reason for the delay was the time in...

receiving the title from the credit union. I believe we explained to the customer that we could not mail the check until we received the title. If the customer was told it would take three weeks again I apologize for that. We should never give information like that because we don't know how long it will take to receive a title. Our mistake was a communication mistake and again for that I am very sorry. Please inform the customer that he can call me at any time and that he should receive the check soon.

(Revdex.com Copied from original document. See attached file for the entire business response.)Dear [redacted]:In response to the above complaint, the ledgers of Mr. [redacted]'s account are attached. When Century 21 Wilbur took over the Penguin Condominium account in June 2014, Mr. [redacted] was delinquent in the...

amount of $620.80, which was transferred to us. Six (6) payments of $300.00 were made to the account bringing the balance of $471.40 to the new ledger for 2015. In 2015, he continued making payments and was current on March 31, 2015. The Board of Directors gave a credit to Mr. [redacted]'s account on July 14, 2015 in the amount of $50.00 and again on September 17, 2015 for $25.00 to waive any late fees. And, on Sep. 30, 2015, Mr. [redacted] was at a $0.00 balance from October 1, 2015 to June 31, 2016; Mr. [redacted] should have made 9 payments of $275.10 in which he did, leaving a $0.00 balance. The new owner was charged for July 1, 2016 and he has a $0.00 balance.Mr. [redacted] was sent copies of all ledgers and the information to review. A copy of the email with the ledgers was attached.Century 21 Wilbur does not approve or disapprove of returning money to owners. This decision is made by the Board of Directors for Penguin Condominiums. At this time, records indicate that Mr. [redacted] is not owed any money. The ledgers appear correct and Mr. [redacted] has not disputed the ledgers that have been presented to him. He has only disputed two checks. The review should be in the history of all ledgers, which we have done.Century 21 Wilbur was not a salesman to this. We are a management company under the direction of Penguin Condominiums.Please call with further questions or concerns.Sincerely,Vicki M[redacted]

I am rejecting this response because:
Any activity occurring before 2016 is irrelevant in this matter so I'm not sure why it was even mentioned.  Let's skip to the end of your first paragraph then.As I've already stated, my dispute is that two payments were made for the month of June 2016 instead of one.  One of those payments, check #1389, was made in error since I no longer owned the property in June.  This payment in the amount of $275.10, should be refunded to me.  The other payment, check #[redacted], was correct but should have  been applied to the ledger of the new owner and not to mine.  The July payment would then be the new owner's second payment.  My ledger should end with May 2016 and the new owner's should begin with June 2016.You state that I have not disputed the ledgers but that is exactly what I've been trying to do for months.  I am not disputing two checks; I am disputing one.  Everything is correct until June where your ledger shows two payments.  I emailed back copies of your paperwork marked with the items being disputed.  Again, the focus here is on June.  Seems like we're going in circles here.  All that needs to be done is to refund the first June payment to me then make sure the second June payment was reflected on the new owner's account.My ledger should show:January 2016 payment - Paid on 12/24/15February payment - Paid on 1/26/16March payment - Paid on 2/22/16April payment - Paid on 3/22/16May payment - Paid on 4/25/16But it also shows:June payment - Paid on 5/26/16 AND 6/13/16Should be an easy fix.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We received the check for the balance yesterday, August 3, 2015.I did, however, check with [redacted] for the dates of the various steps from their records. Not surprisingly, they told a different story than Acura of Escondido. [redacted]'s records show the following: (Again, I turned the vehicle over to Acura of Escondido on 6/15/2015); [redacted] received payment from Acura on 6/25/2015; The DMV paperwork was sent to Acura on 7/4/2015. We won't be doing business with Acura of Escondido again. We're driving a [redacted] now. 
Regards,
[redacted]