I am rejecting this response because: Any activity occurring before is irrelevant in this matter so I'm not sure why it was even mentioned Let's skip to the end of your first paragraph then.As I've already stated, my dispute is that two payments were made for the month of June instead of one One of those payments, check #1389, was made in error since I no longer owned the property in June This payment in the amount of $275.10, should be refunded to me The other payment, check #***, was correct but should have been applied to the ledger of the new owner and not to mine The July payment would then be the new owner's second payment My ledger should end with May and the new owner's should begin with June 2016.You state that I have not disputed the ledgers but that is exactly what I've been trying to do for months I am not disputing two checks; I am disputing one Everything is correct until June where your ledger shows two payments I emailed back copies of your paperwork marked with the items being disputed Again, the focus here is on June Seems like we're going in circles here All that needs to be done is to refund the first June payment to me then make sure the second June payment was reflected on the new owner's account.My ledger should show:January payment - Paid on 12/24/15February payment - Paid on 1/26/16March payment - Paid on 2/22/16April payment - Paid on 3/22/16May payment - Paid on 4/25/16But it also shows:June payment - Paid on 5/26/AND 6/13/16Should be an easy fix.Thank you
(Revdex.com Copied from original documentSee attached file for the entire business response.)Dear [redacted] :In response to the above complaint, the ledgers of Mr [redacted] 's account are attachedWhen Century Wilbur took over the Penguin Condominium account in June 2014, Mr [redacted] was delinquent in the amount of $620.80, which was transferred to usSix (6) payments of $were made to the account bringing the balance of $to the new ledger for In 2015, he continued making payments and was current on March 31, The Board of Directors gave a credit to Mr [redacted] 's account on July 14, in the amount of $and again on September 17, for $to waive any late feesAnd, on Sep30, 2015, Mr [redacted] was at a $balance from October 1, to June 31, 2016; Mr [redacted] should have made payments of $in which he did, leaving a $balanceThe new owner was charged for July 1, and he has a $balance.Mr [redacted] was sent copies of all ledgers and the information to reviewA copy of the email with the ledgers was attached.Century Wilbur does not approve or disapprove of returning money to ownersThis decision is made by the Board of Directors for Penguin CondominiumsAt this time, records indicate that Mr [redacted] is not owed any moneyThe ledgers appear correct and Mr [redacted] has not disputed the ledgers that have been presented to himHe has only disputed two checksThe review should be in the history of all ledgers, which we have done.Century Wilbur was not a salesman to thisWe are a management company under the direction of Penguin Condominiums.Please call with further questions or concerns.Sincerely,Vicki M***
I am rejecting this response because: Any activity occurring before is irrelevant in this matter so I'm not sure why it was even mentioned Let's skip to the end of your first paragraph then.As I've already stated, my dispute is that two payments were made for the month of June instead of one One of those payments, check #1389, was made in error since I no longer owned the property in June This payment in the amount of $275.10, should be refunded to me The other payment, check #***, was correct but should have been applied to the ledger of the new owner and not to mine The July payment would then be the new owner's second payment My ledger should end with May and the new owner's should begin with June 2016.You state that I have not disputed the ledgers but that is exactly what I've been trying to do for months I am not disputing two checks; I am disputing one Everything is correct until June where your ledger shows two payments I emailed back copies of your paperwork marked with the items being disputed Again, the focus here is on June Seems like we're going in circles here All that needs to be done is to refund the first June payment to me then make sure the second June payment was reflected on the new owner's account.My ledger should show:January payment - Paid on 12/24/15February payment - Paid on 1/26/16March payment - Paid on 2/22/16April payment - Paid on 3/22/16May payment - Paid on 4/25/16But it also shows:June payment - Paid on 5/26/AND 6/13/16Should be an easy fix.Thank you
(Revdex.com Copied from original documentSee attached file for the entire business response.)Dear [redacted] :In response to the above complaint, the ledgers of Mr [redacted] 's account are attachedWhen Century Wilbur took over the Penguin Condominium account in June 2014, Mr [redacted] was delinquent in the amount of $620.80, which was transferred to usSix (6) payments of $were made to the account bringing the balance of $to the new ledger for In 2015, he continued making payments and was current on March 31, The Board of Directors gave a credit to Mr [redacted] 's account on July 14, in the amount of $and again on September 17, for $to waive any late feesAnd, on Sep30, 2015, Mr [redacted] was at a $balance from October 1, to June 31, 2016; Mr [redacted] should have made payments of $in which he did, leaving a $balanceThe new owner was charged for July 1, and he has a $balance.Mr [redacted] was sent copies of all ledgers and the information to reviewA copy of the email with the ledgers was attached.Century Wilbur does not approve or disapprove of returning money to ownersThis decision is made by the Board of Directors for Penguin CondominiumsAt this time, records indicate that Mr [redacted] is not owed any moneyThe ledgers appear correct and Mr [redacted] has not disputed the ledgers that have been presented to himHe has only disputed two checksThe review should be in the history of all ledgers, which we have done.Century Wilbur was not a salesman to thisWe are a management company under the direction of Penguin Condominiums.Please call with further questions or concerns.Sincerely,Vicki M***