Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To provide an answer to ***'s response about the towel rack issue, she did address it to me via telephone and not in the claimSo of course she is trying to make claims and make me out to be the bad guy in this situation which I am notIn our original lease, it was NOT stated that the painting had to be redone for every roomI did the marks in the entryway because I thought I was trying to help the HOMEOWNER out, but unfortunately it did notMy wife, who did most of the communication with the homeowner, was the least bit manipulative so it is what it is Also about the microwave situation, I will attach a screen shot of when my wife put the claim in about the microwaveYou will see that the microwave going out was put in to maintenance on March 02, and it actually took weeks for it to be replacedAlso, it is that someone came out to check out the microwave; my wife was not working at the time and no one ever came And to ***'s claim that we did not allow any prospective tenants to come view the home the last days of us being there is a utterly claimMy wife did tell [redacted] that if someone wanted to come and view the home that was fine, but we needed to be called first as to we had an active alarm in place while we lived there and we were not going to give our pin code out to anyoneI also never went up to the office and bullied anyone so therefore that claim is also falseI really am unsure why someone would try to make claims against us when we were pretty great tenantsWe are satisfied in regards to getting our deposit back, but definitely not happy with being called manipulative, a bully, and other such namesWe have rented several homes before and have NEVER been treated in this demeaning mannerWe are over this whole situation and will be moving on as long as no more claims are placed against us Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] April 11, This is in reponse to the answer from Mr [redacted] This is, this was a day notice informing Century All Stary Realty that Mr [redacted] *** and [redacted] would not be renewing the lease at [redacted] ***t If we had any intention to lease month to month we would have informed you If we had any intention on renewing this lease, we would have informed you It appears to me that Mr [redacted] 's answer is based on assumption only This complaint has nothing whatsoever to do with other tenants, this is irrelevant and in my view your personal opinion Yes, Mr [redacted] did return the keys on February 28th Ms [redacted] requested a forwarding address, Mr [redacted] supplied the information to her and she made documentation of this Mr [redacted] you stated in your answer that you attempted to stop Mr***, we both know this is not true You also stated that you left a voice message on Mr***'s phone, this is not true; my husband does not have and never had his cell phone sto receive voice messaging This can be verified Mr [redacted] you said you left me a voice message as well, this is not true; I have my Verizon statement as proof that I did not receive a call from you Mr [redacted] you accused me of printing out from your website a copy of the move out inspection requirements, we both know this is not true; this was included in the letter received from your office dated January 8, By the way I don't have a home printer Mr [redacted] if you wanted to send a copy of the letter you used upon receiving a day notice, I am sure that you should have a standard letter on file that would have been sufficient The day letter attached with the emal is in my opinion a HIPPA violation Although you marked through the personal information, I was able to read the tenants name and address It is very sad because we did everything that was required Everything we have said and presented is true This is the final response/answer that you will receive from us We have contacted and filed a complaint with the FTC This matter is not resolved until we have exhausted all our options Respectfully, [redacted] [redacted] Y
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has failed to compensate me for lost rent and furthermore has claimed that providing an itemized list of repairs is a violation of a "privacy act" (with no specific legal reference cited) The list of repairs shown in the business response is inconsistent with the condition of the property and appears to inflated if not fraudulent I have filed a complaint with the Georgia Attorney General's Office and will also follow up with the Georgia Real Estate Commission I would appreciate it if the Revdex.com can provide other information on housing and rental regulation in Georgia.The complaint history in the Revdex.com database on this firm suggests that there is an integrity issue with this business Regards, [redacted] ***
ALL STAR REALTY [redacted] *** [redacted] July 14, Complaint Number: Revdex.com Case # [redacted] To Whom It May Concern: As stated in our lease contract, Century All Star Realty has days to return the deposit or send a reconciliation statement explaining the reason for the deposit being spent This tenant moved out June 15, and this complaint was made June 29, Mr [redacted] was told many times what our policy is on deposits Mr [redacted] has been a bully tenant from the very beginning of his rental time with Century All Star Mr [redacted] somehow was able to contact the owner and every time, this office did not do what he wanted he contacted the owner and also bullied the owner into doing what Mr [redacted] wanted Our move out policy is if you are in the home at any time of the month the rent is due for the whole month The home was vacated June and the rent was due for the whole month Mr [redacted] contacted the owner and talked him into allowing the [redacted] s to only pay half of the month rent Century All Star has been in business since and this is the first time that rent has been reduced for a tenant staying in the home after the first of the month Our lease also states, which Mrand Mrs [redacted] signed (January 17, 2014) that at move out, a professional carpet cleaning receipt must be turned in but again Mr [redacted] contacted the owner and did not have to have the carpets cleaned Prior to Mr [redacted] s move in during September the home was professional painted by Mr [redacted] , the home was professional cleaned by [redacted] and the carpets were professional cleaned by [redacted] I have attached pictures of the home prior to the [redacted] s move in and you can tell that the home was in good condition ( [redacted] )I have also attached the pictures of the move out (***)The paint was left by Mr [redacted] in the home when he painted the home This is done so when the home needs to be painted again he can get the code off the container and match the color Mr [redacted] spot painted the home with the left over paint that was two years old and did not match the color that had settled on the walls The walls are two colors where they were spot painted The home has been shown times and one couple had put in an application for the home but changed their mind at lease signing time due to the paint The feedback comments are when the painting is going to be started and or when will it be finished When I told them there would not be any painting done, they no longer interested the home Mr [redacted] called the office and demanded that we come to the home on June 15, and do a walk through with him It is our policy for the tenant to come to the office and a receipt is written at that time for the keys, garage door remotes and the professional carpet cleaning receipt He was told that we do not do a walk through with the tenant, but after the keys are turned in two people from the office go and walk through and take pictures of the home to note any damage Mr [redacted] again contacted the owner and the owner asked if we could go to [redacted] and get the keys from the Mr [redacted] At the time of the walk through [redacted] , our Broker/Owner went to get the keys, he did a walk throughAt that time he told Mr [redacted] that the home was not painted properly and was only spot painted and would have to be painted to correct the spot painting that was done Mr [redacted] talked over Mr [redacted] and would not listen to what he said and only wanted to talk about the mulch in the flower beds Mr [redacted] again has contacted the owner and I have been instructed to return the deposit to this tenant The owner just wants to be left alone and go on with trying to rent this home In an attempt to pacify Mr [redacted] the owner has instructed the check for the deposit less the $administration fee, as per the lease, was typed and mailed Monday July 13, Mr [redacted] has done nothing but be a bully in regards to the office staff and also to the owner, which is obvious in the complaint being made to the Revdex.com before our days were up We feel that the complaint was made in an attempt to make sure that the deposit was returned and the best interest of this home owner was not important to Mr [redacted] [redacted] and no respect was given to this owner I thank you in advance for your help in this matter Thank You [redacted] Century All Star Realty Operations Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To provide an answer to ***'s response about the towel rack issue, she did address it to me via telephone and not in the claimSo of course she is trying to make claims and make me out to be the bad guy in this situation which I am notIn our original lease, it was NOT stated that the painting had to be redone for every roomI did the marks in the entryway because I thought I was trying to help the HOMEOWNER out, but unfortunately it did notMy wife, who did most of the communication with the homeowner, was the least bit manipulative so it is what it is Also about the microwave situation, I will attach a screen shot of when my wife put the claim in about the microwaveYou will see that the microwave going out was put in to maintenance on March 02, and it actually took weeks for it to be replacedAlso, it is that someone came out to check out the microwave; my wife was not working at the time and no one ever came And to ***'s claim that we did not allow any prospective tenants to come view the home the last days of us being there is a utterly claimMy wife did tell [redacted] that if someone wanted to come and view the home that was fine, but we needed to be called first as to we had an active alarm in place while we lived there and we were not going to give our pin code out to anyoneI also never went up to the office and bullied anyone so therefore that claim is also falseI really am unsure why someone would try to make claims against us when we were pretty great tenantsWe are satisfied in regards to getting our deposit back, but definitely not happy with being called manipulative, a bully, and other such namesWe have rented several homes before and have NEVER been treated in this demeaning mannerWe are over this whole situation and will be moving on as long as no more claims are placed against us Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] April 11, This is in reponse to the answer from Mr [redacted] This is, this was a day notice informing Century All Stary Realty that Mr [redacted] *** and [redacted] would not be renewing the lease at [redacted] ***t If we had any intention to lease month to month we would have informed you If we had any intention on renewing this lease, we would have informed you It appears to me that Mr [redacted] 's answer is based on assumption only This complaint has nothing whatsoever to do with other tenants, this is irrelevant and in my view your personal opinion Yes, Mr [redacted] did return the keys on February 28th Ms [redacted] requested a forwarding address, Mr [redacted] supplied the information to her and she made documentation of this Mr [redacted] you stated in your answer that you attempted to stop Mr***, we both know this is not true You also stated that you left a voice message on Mr***'s phone, this is not true; my husband does not have and never had his cell phone sto receive voice messaging This can be verified Mr [redacted] you said you left me a voice message as well, this is not true; I have my Verizon statement as proof that I did not receive a call from you Mr [redacted] you accused me of printing out from your website a copy of the move out inspection requirements, we both know this is not true; this was included in the letter received from your office dated January 8, By the way I don't have a home printer Mr [redacted] if you wanted to send a copy of the letter you used upon receiving a day notice, I am sure that you should have a standard letter on file that would have been sufficient The day letter attached with the emal is in my opinion a HIPPA violation Although you marked through the personal information, I was able to read the tenants name and address It is very sad because we did everything that was required Everything we have said and presented is true This is the final response/answer that you will receive from us We have contacted and filed a complaint with the FTC This matter is not resolved until we have exhausted all our options Respectfully, [redacted] [redacted] Y
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has failed to compensate me for lost rent and furthermore has claimed that providing an itemized list of repairs is a violation of a "privacy act" (with no specific legal reference cited) The list of repairs shown in the business response is inconsistent with the condition of the property and appears to inflated if not fraudulent I have filed a complaint with the Georgia Attorney General's Office and will also follow up with the Georgia Real Estate Commission I would appreciate it if the Revdex.com can provide other information on housing and rental regulation in Georgia.The complaint history in the Revdex.com database on this firm suggests that there is an integrity issue with this business Regards, [redacted] ***
ALL STAR REALTY [redacted] *** [redacted] July 14, Complaint Number: Revdex.com Case # [redacted] To Whom It May Concern: As stated in our lease contract, Century All Star Realty has days to return the deposit or send a reconciliation statement explaining the reason for the deposit being spent This tenant moved out June 15, and this complaint was made June 29, Mr [redacted] was told many times what our policy is on deposits Mr [redacted] has been a bully tenant from the very beginning of his rental time with Century All Star Mr [redacted] somehow was able to contact the owner and every time, this office did not do what he wanted he contacted the owner and also bullied the owner into doing what Mr [redacted] wanted Our move out policy is if you are in the home at any time of the month the rent is due for the whole month The home was vacated June and the rent was due for the whole month Mr [redacted] contacted the owner and talked him into allowing the [redacted] s to only pay half of the month rent Century All Star has been in business since and this is the first time that rent has been reduced for a tenant staying in the home after the first of the month Our lease also states, which Mrand Mrs [redacted] signed (January 17, 2014) that at move out, a professional carpet cleaning receipt must be turned in but again Mr [redacted] contacted the owner and did not have to have the carpets cleaned Prior to Mr [redacted] s move in during September the home was professional painted by Mr [redacted] , the home was professional cleaned by [redacted] and the carpets were professional cleaned by [redacted] I have attached pictures of the home prior to the [redacted] s move in and you can tell that the home was in good condition ( [redacted] )I have also attached the pictures of the move out (***)The paint was left by Mr [redacted] in the home when he painted the home This is done so when the home needs to be painted again he can get the code off the container and match the color Mr [redacted] spot painted the home with the left over paint that was two years old and did not match the color that had settled on the walls The walls are two colors where they were spot painted The home has been shown times and one couple had put in an application for the home but changed their mind at lease signing time due to the paint The feedback comments are when the painting is going to be started and or when will it be finished When I told them there would not be any painting done, they no longer interested the home Mr [redacted] called the office and demanded that we come to the home on June 15, and do a walk through with him It is our policy for the tenant to come to the office and a receipt is written at that time for the keys, garage door remotes and the professional carpet cleaning receipt He was told that we do not do a walk through with the tenant, but after the keys are turned in two people from the office go and walk through and take pictures of the home to note any damage Mr [redacted] again contacted the owner and the owner asked if we could go to [redacted] and get the keys from the Mr [redacted] At the time of the walk through [redacted] , our Broker/Owner went to get the keys, he did a walk throughAt that time he told Mr [redacted] that the home was not painted properly and was only spot painted and would have to be painted to correct the spot painting that was done Mr [redacted] talked over Mr [redacted] and would not listen to what he said and only wanted to talk about the mulch in the flower beds Mr [redacted] again has contacted the owner and I have been instructed to return the deposit to this tenant The owner just wants to be left alone and go on with trying to rent this home In an attempt to pacify Mr [redacted] the owner has instructed the check for the deposit less the $administration fee, as per the lease, was typed and mailed Monday July 13, Mr [redacted] has done nothing but be a bully in regards to the office staff and also to the owner, which is obvious in the complaint being made to the Revdex.com before our days were up We feel that the complaint was made in an attempt to make sure that the deposit was returned and the best interest of this home owner was not important to Mr [redacted] [redacted] and no respect was given to this owner I thank you in advance for your help in this matter Thank You [redacted] Century All Star Realty Operations Manager [redacted]