Century Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint We called that following Monday to ask for a refund and they declined to provide it to usThey then also submitted the $charge to complete the transaction Regards, [redacted]

Mrand Mrs [redacted] were contacted by an independent marketing company to attend a sales presentation in our officeThey scheduled a sales presentation for March 28, Upon arrival to our office, and before attending the sales presentation, they completed and signed the Guest Registration which states “Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their presentation, not for the purchase of a membership in Grand Resort Travel.” At the conclusion of the sales presentation, Mrand Mrs [redacted] made the decision to purchase the Grand Resort Travel membershipBefore completing their purchase they were taken into a private room away from the sales are to review, initial and sign the documents we have provided: The Understanding of Purchase, which states, “I (WE) UNDERSTAND AND AGREE OUR PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN OR SIMILAR PROGRAM”; The Understanding of the Company No Cancellation Policy which states, “I (WE) understand and agree our purchase is NON REFUNDABLE and is NOT subject to CANCELLATION.”; Purchase Contract # [redacted] which states, “NOTICE TO BUYER: (D) THIS PURCHSE IS NON REFUNDABLE AND THIS CONTRACT IS NOT SUBJECT TO CANCELLATION.” The Acknowledgement and Description of Benefits and Services which describes the benefits and limitations of the membership and includes statements, including the following: #I understand I must contact Grand Resort Travel directly at [redacted] for any vacation requests or service related issues#“If I choose the automatic draft, my annual dues are frozen at $ and will not increase ; #“If understand I must be current with my annual dues to take advantage of the membership benefits, and will be billed, or drafted on my renewal date for the current year’s dues ” #“Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts or any other travel arrangements.” #I agree this document is consistent with the verbal description of benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives.”; The Understanding of the Annual Dues Draft Mrand Mrs [redacted] understood prior to attending the sales presentation and making their purchase that they were under no obligation to purchase the membership and that they would receive their promotional gift package whether they made a purchase or notThey made the decision to purchase the membership and before they completed their purchase, they were given ample opportunity to review the documents we have provided for your review Mrand Mrs [redacted] were given all the information necessary about the benefits and limitations of the membership so they could begin using the membership at the time of their purchaseMrand Mrs [redacted] were provided with the toll free number to contact Grand Resort Travel to make a request using the membership, yet they have not done so to dateHowever, they remain members with Grand Resort Travel and are entitled to receive all the membership benefits and services as they were disclosed to then prior to completing their purchase They are encouraged to contact Grand Resort Travel toll free at 1- [redacted] to make requests using the membershipMrand Mrs [redacted] are not able to make the determination of the value of the membership unless they have attempted to use the services of the membership

Our company contracts with numerous independent marketing companies to contact clients via mail and phone to schedule appointments for clients who meet all of our qualifications to participate in a 60-minutes sales presentationIn order to qualify for the presentation and receive any promotional incentive, one of the requirements is that guests have a combined annual income of at least $45, Mrand Mrs [redacted] were contacted by one of the independent marketing companies and invited to our office to participate in a sales presentationDuring the scheduling process, the independent marketing company disclosed all qualification that had to be met, including the $45,per year income requirementThe marketing company also disclosed that certain restrictions apply and taxes and reservation fees were the responsibility of the recipient.Mrand Mrs [redacted] did come to our office for their scheduled appointment on July 17, at 5:PMMrand Mrs [redacted] completed the Guest Registration and indicated that their combined annual income "under $30,Based upon their income, Mrand Mrs [redacted] did not qualify to participate in the presentation or receive the promotional incentiveHowever, since Mrand Mrs [redacted] did take the time to show up for their appointment, the management staff made the decision that they would not be required to participate in the presentation, but that they would receive their gift package anywayThe receptionist gave Mrand Mrs [redacted] the vacation certificate with the Terms and Conditions and she thoroughly explained the terms and conditions to Mrand Mrs [redacted] Mrand Mrs [redacted] understood and agreed with the terms and conditions and did not make a complaint while they were in the office.Mr [redacted] signed his understanding of the following statement on the Guest Registration: "PLEASE READ GIFT REDEMPTION INSTRUCTIONS CAREFULLY"Mr and Mrs [redacted] received the promotional incentive even though they were not qualified and did not participate in a 60-minute presentationTo redeem the certificate, they are required to follow the terms and conditions outlined on their certificate

During the presentation we attended in [redacted] , SC, we made it a point to verify the things stated in the sales presentation that were important to us: go anywhere anytime we want, any time we want, handicap accessible and week costing no more than $(many specials lower than that) We wanted to make certain of this First, was priceThey assured us we would never have to pay more than $for the only five locations we had expressed interest in and wheelchair accessibility would always be availableThe sales couple disappeared as it was closing time so we never got to verify these same concerns with the closing agentThe stated someone would be calling us about adding our children and that did not happenSomeone by the name of Ed called and said we could add childrenAfter a short discussion on that, he hung up on usSo, we never contacted to add our childrenThe places they referred to in Hilton Head or Myrtle Beach that were in our price range were not wheelchair accessibleIn fact, in at least one case not even an elevatorYet, they assured us this would not be a problem for usRegarding the five locations we were interested in, they again verified one of the features of the program that had been highlighted in the presentation was we could go anywhere we wanted, any time we wanted Regarding two of our locations, Lake George, NY and StAugustine, FL, we found nothing on the website The 3rd location Jupiter, FL, they could not even locate anything to months out yet our family didAfter being disappointed with other travel related programs we had seen before, and turned down, we felt this was a reputable company that would deliver on its promisesUnfortunately, that has proven to not be the caseWe tried to use it as it was presented in the sales presentation and since it did not meet those requirements we request our refundThank youPLease advise [redacted] ***

Mrand Mrs [redacted] purchased a membership to Grand Resort Travel on July 16, They made an initial down payment for the membership and financed the remaining balance through our companyThey have not made a payment on their financed portion of the membership since September of 2016; and are in default of their paymentsTherefore, their membership is frozen until they resume making paymentsWhen they stopped making payments; Grand Resort Travel stopped searching for the gold week request they made to [redacted] FloridaHowever, PRIOR to their default they were offered options for their request to Hilton Head and to Myrtle Beach in handicap accessible units for the dates they requested and for the price range they understood they would expect to received using the membershipIn addition, they used the complementary travel agency to book a hotel in [redacted] Georgia at the Days inn for October 14-15, On July 19, Ms [redacted] used the complimentary travel agency to book the Days Inn in [redacted] , Georgia for Days Inn & Suites, [redacted] Blvd [redacted] , GA 30092, 1king bed handicap accessible room, $(including taxes)On August 1, 2016, Ms [redacted] called and asked a hot deal which was on the hot deal listing for Myrtle Beach Resort in Myrtle Beach, SC for $in a bedroom for September 16-23, She was told the unit was available and it was offered to herHowever, she declined to book the unit because she claims she was disappointed in the options provided to because they were not handicap accessible In August, 2016, Ms [redacted] made a gold week request for September, in Hilton Head or Myrtle Beach, SC and March, for [redacted] Florida and requested handicap accessible unitsShe was offered the following option on August 22, 2016: [redacted] Club at [redacted] in Hilton Head, SC in a handicap accessible condominium (all condominiums at this resort are handicap accessible) for $850.00/week in bedroom condominium for either September 3-10, 2016, this price is a savings of $1,(56% off) the published resort rental rateOn August 23, Ms [redacted] left a message and asked about gold week availability at [redacted] Boulevard for September, 2016; she was offered [redacted] Boulevard in North Myrtle Beach, SC in a bedroom unit for September 3-10, or September 15-22, for $999.00/week, this price is a savings of 44% off the published resort rental rateAt that time, Ms [redacted] was told by the customer relations staff that since her request for [redacted] Florida was for 2017; the inventory had not posted yet and it would be a few more weeks before they would be able to provide her with options for that requestOn September 6, Ms [redacted] sent in a letter with her complaintsAt that time, Randi H***, customer relations director phoned Ms [redacted] and reviewed her complaint and her customer relations file with her, and the options she had been provided; told Ms [redacted] that Grand Resort Travel had met the obligations of the Acknowledgement and Description of Benefits and Services as she had initialed them and told her that Grand Resort Travel had an open request for her for [redacted] Florida in March of in a handicap unitMrand Mrs***’s payment for the membership was declined on September 16, Grand Resort Travel has met the obligations of the Acknowledgement and Description of Benefits and Services as they were disclosed to them prior to completing their purchaseThey understood that Condominium Hot Weeks are priced between $and $for a one week stay, are listed on the website and subject to wholesale availability; that Condominium Gold weeks are priced for one week stay and are secured at a discount of up to 65% off the published resort rental rate, that Grand Discovery made no verbal or written guarantees regarding availability or pricing and that the entire document and statements were consistent with the verbal description of benefits and services of the Grand Resort Travel MembershipMrand Mrs [redacted] have been provided service EXACTLY the way the initialed and signed they understood they should expect to receive with the membership and have defaulted on their agreement to make payments and are now months behind on making payments on their loanMrand Mrs [redacted] were offered an option August that would have saved them MORE than the amount they have put as a down payment on the membershipMrand Mrs [redacted] are not entitled to a refund; they owe our company back paymentsTo catch up on their delinquent payments they should contact our finance department at [redacted]

Mrand Mrs [redacted] attended a sales presentation in our office on January 18, At the conclusion of the presentation they made the decision to purchase the Grand Resort Travel MembershipIn order to take advantage of the benefits and services of the membership, they are required to contact the Customer Relations Department and request serviceThere is no record of them contacting our company, or the Customer Relations Department to request serviceFor this reason, it is impossible for them evaluate the services of the membership they purchased.Mrand Mrs [redacted] own a timeshare at [redacted] FloridaAt the time of their purchase they expressed and interest in transferring ownership of this propertyFor this reason, our company referred them to an independent timeshare closing company which COULD transfer the timeshare out of their nameWe fully disclosed to them in writing that they were NOT required to enter into an agreement with the closing company and if they chose to enter into an agreement they would be required to pay the closing costs directly to the closing companyIt was further disclosed that if they chose to enter into and agreement with the closing company, the agreement was solely with the them and the closing company and NOT with our companyOur company contacted the closing company and they informed us that Mrand Mrs [redacted] did not contact them and did not enter into an agreement to transfer their timeshareMrand Mrs [redacted] are members in good standing with Grand Resort Travel and are encouraged to contact the Customer Relations Department toll free at 1- [redacted] to take advantage of the membership benefits and services

Please be aware that my District Manager has attempted to contact [redacted] case/Id number [redacted] on three different occasions in regards to her concerns on our lease break feesOur policy is days notice and two months termination fee per our lease agreementIf she would like to get further information on the lease agreement she can contact the Marabou Mills leasing office at 317-559-or contact the District Manager at 731- If you have any additional concerns or questions please feel free to contact us Thanks, Michaela D [redacted] Property Manager Marabou Mills Marabou Mills Drive Indianapolis, IN P#317-559-Md [redacted] @elonmgmt.com www.maraboumillsbyelon.com