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Century Bank

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April 30, 2015Revdex.comComplaint #[redacted]To Whom It May Concern:This letter is in response to the above referenced complaint logged by one of our customers. According to the customer, the problem occurred when she moved out of state and tried to close her account by phone and online....

She states that a banker assured her that the account was closed and zeroed out and automated drafts continued to be processed and overdraft charges were incurred. I've checked the software application we use to log phone calls from customers and I was unable to locate a service event for a phone call from this customer during the timeframe referenced. The last phone call logged for this customer was on 07/08/14 when she called and cancelled her debit card. I also reviewed the customer's account statements back to July, 2014. My research showed that the customer's account has been continuously overdrawn since July 8th. The customer signed a note and repayment plan for $963.09 on 10/29/2014 and agreed to repay the bank for the outstanding overdraft on her account. The repaymen plan provided for five monthly payments of $159.00 and a final payment of $158.09. Payments were to be made on the 3rd of each month. We received one payment of $160.00 on 11/19/2014 and two automatic deposits of $8.94 leaving the customer with a balance due on the note of $775.21. No further payments have been received. Per the terms of the agreement, when the customer failed to make the December payment, the customer was in default and the amount still owing was reported to the bank's collection agency. No further charges or payments have occured on this account. In summary, we have no recordd of a phone call from the customer attempting to close her account and the account never reached a zero balance. In addition, the customer signed a note and agreed to repay the overdraft. The customer is not due a refund of overdraft fees as she agreed to pay these fees when she signed the repayment plan. Documentation to support the information detailed above is available if needed. Sincerely, [redacted]Svp Deposit Operations

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Address: 201 West Woodford Street, Lawrenceburg, Kentucky, United States, 40342

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www.centurybankdirect.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Century Bank, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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