Century Billiard Table Corporation

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Our office applied for and sent refund as promisedRecords indicate a refund of $was issued on 4/15/and a check for that amount was in fact cashed by customer who has filed this complaintWe are quite puzzled with this complaint and have all paperwork to prove our caseIf your office should request them we would be happy to oblige Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/27) */ Hello this is in reference to the business name of Mid City Nissan I have been trying to select the option for resolving this current dispute and for some reason my computer keeps freezing up on meI am happy with the results of this dispute and would like to cancel it Thanks, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: [redacted] G.M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com The [redacted] Mr [redacted] purchased from MCN was a very recent acquisition and upon being informed a customer was coming in from out of town to purchase all efforts were made to put the vehicle through service, reconditioning, and detail in the most timely fashion possibleThe additional fees attached to the purchase price were charged to pay for reconditioning, detail, service work, and certification inspectionsOur online pricing is done automatically and after a car is serviced prices are adjusted to cover costsSince Mr [redacted] purchased the vehicle before the adjustments were made online, the additional fees had to be on a separate lineWe would be willing to refund him for these fees amd feel it would only be fair for Mr [redacted] to be so kind as to remove all of his negative online posts regarding this transaction and our dealershipFor the record prior to receiving this Revdex.com complaint I had already reached out to Mr [redacted] with my contact information assuring him I would make sure he was happy Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: When asked to respond to this claim the dealer refunded the upchargeI received the check yesterdaySo my complaint is withdrawn

Initial Business Response /* (1000, 5, 2014/10/21) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
from my understanding this issue has already been resolved and Mrs *** should be contacting your office shortly if she has not
already

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
It appears to me there may be a slight communication gap between our customer and us. In reading the complaint it has been somewhat...

difficult to understand. It appears to me that we were not able effectively explain a 30k service. In order to resolve this complaint I have instructed my service manager to contact our customer, re explain the services provided, and give a complimentary brake fluid replacement as requested in this complaint.
I looked on our website and did not see any issue (s) with clarity or explanations of services. I would also like to add that our website is in full compliance with our manufacturer.


Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern,
I would like to respond the gentlemen from mid city Nissan.
On the day I submitted the complaint, I do get a phone call from Mid City Nissan, and I believe he is the service manager which mentioned in the company respond, in our phone call we been talking about the details about this complaint and he showed thanks about me point out the problems about the website and the communication also he promised to fix the website.
However, when I saw the company response about this situation, be honest, I feel disappointed and kind of angry. In his response I didn't see any word about try to fix the problems. If anyone would like to check the website now, they still list replace brake fluid on the website to mislead the customer they do have this service in their package including in your 30,000 miles service, also there are a few other services on the list which I do not get on my service after I compare my report and website. I didn't just look for a free brake fluid change, I'm seeking for the right as a customer to get the service they promised on their own website.
Thanks
I hope this response is easy enough to understand.
Final Business Response /* (4000, 9, 2015/10/19) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I would like to invite our customer to our dealership at which time we can make sure every line of service listed on the website is given for the price which is stated. If there is something posted on our website which is incorrect we will certainly amend it. I apologize in advance for giving a response which angered our customer as that was not the intention.

Our service manager [redacted] has contacted this customer.As a goodwil gesture, he has agreed to a reimbursement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to...

me.
However, yes, the General Manager did contact me to offer reimbursement. I have sent the necessary documents (receipts) that were requested and have yet to receive a response. This was approximately 2-3 weeks ago after being informed that the reimbursement would be processed on the upcoming Monday after speaking with him on Saturday afternoon. I'm not sure what the update is or how to best proceed with this. There were questions in the email that have yet to be addressed as well.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Our office applied for and sent refund as promised. Records indicate a refund of $1565 was issued on 4/15/15 and a check for that amount...

was in fact cashed by customer who has filed this complaint. We are quite puzzled with this complaint and have all paperwork to prove our case. If your office should request them we would be happy to oblige.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/27) */
Hello this is in reference to the business name of Mid City Nissan.
I have been trying to select the option for resolving this current
dispute and for some reason my computer keeps freezing up on me. I am
happy with the results of this dispute and would like to cancel it.
Thanks,
[redacted].

Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
The [redacted] Mr [redacted] purchased from MCN was a very recent acquisition and upon being informed a customer was coming in from out of...

town to purchase all efforts were made to put the vehicle through service, reconditioning, and detail in the most timely fashion possible. The additional fees attached to the purchase price were charged to pay for reconditioning, detail, service work, and certification inspections. Our online pricing is done automatically and after a car is serviced prices are adjusted to cover costs. Since Mr [redacted] purchased the vehicle before the adjustments were made online, the additional fees had to be on a separate line. We would be willing to refund him for these fees amd feel it would only be fair for Mr [redacted] to be so kind as to remove all of his negative online posts regarding this transaction and our dealership. For the record prior to receiving this Revdex.com complaint I had already reached out to Mr [redacted] with my contact information assuring him I would make sure he was happy.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/11) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
When asked to respond to this claim the dealer refunded the upcharge. I received the check yesterday. So my complaint is withdrawn.

Contacted customer on 2-27-16 and communicated following course of action to resolve issue; On 2-29 we will issue a TRP extension for an additional 30 days, customers vehicle had a payoff which we made on 2-5-16, title should be in within days, we will stay in constant communication, and when...

title arrives we will send courier to customer so their will be no additional delays in registering vehicle.