Century BMW

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint After researchung public complaints and reviews I am not the only customer who has been sold a problematic carwhilet Chad himself did not say the dealership did not want to eat the cost, the other manager Chris H [redacted] didIn an unstable where a customer purchases a product and the product is then no longer functioning according to guarantee, the company, in this case CENTURY BMW, should trade the product at the price in which it was sold with the guarantee of being a "Premium Vehicle." Regards, [redacted]

Good AfternoonWe have ordered new tires for the car to resolve this issueThank you [redacted]

Per our pre-owned sales manager, Mr [redacted] was looking at a particular vehicle on the last day of the month but did not sign any purchase agreement when he was here We of course would have loved to sell him the vehicle and offered many options to assist him with buying when he was here When he left we made sure he knew that there was no way we could hold a vehicle without a signed agreement to purchase By the time he returned, another customer had come in and purchased the car At our last contact with Mr*** we explained that we were searching for another vehicle of the type he was interested in, but unfortunately that car hasn't turned up yet We are very sorry Mr [redacted] was disspointed and hope that we can find another vehicle that will allow us to earn his business back

Customer has come back into Century BMW and recontracted his car He has met with the GSM of the dealership and his issues were addressed

Good Afternoon,*** purchased a Certified Pre owned BMW from Century BMW about months agoThere car was brought in for two circumstances where there was a drive train malfunctionThe car was fixed under a BMW bulletin and returned to the customerAt no point did anyone say we do not want to
"eat the cost" of trading her outWe would trade her out of the car at market value of a trade in, not at the value she paid for the carThe assistance to give her the purchase price of the car from BMW NA has been deniedWe are certain that the issue with her car is fixed now. Chad D***

Good Afternoon,We do not go to submit credit for approval unless you have filled out a credit application and a desire to purchase a carIt sounds like you acknowledged the credit application and intent to purchase, which initiated the credit decision that you could buy a carI do apologize if
there was a mis-communication about holding a car for purchaseThat is not our intent to give a bad experience to our guestsWe try to be fair to anyone who wants to buy a car from usAgain, we would never run your credit unless you signed a credit application to purchase a carBut again, I do apologize that our hold system at that time of this happening, did not involve holding cars for purchaseWe had a first come first serve business model for our cars, as to not upset customers who came on the lot and wanted to buy a vehicle they saw online to purchase Chad

The complaint has been resolvedPlease see the email from L* below If you have any questions, please let me know. -D*** F*New Car Director***-***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint.
I have rejected this business decision because I feel that my rights were taken advantage ofMaybe the next step would be to contact an attorney regarding the complaints I have madeI do not accept this because I have had nemerous problems with this company and further legal action might be necessary regarding my case.
Regards,
*** ***

Good Afternoon. We have ordered 4 new tires for the car to resolve this issue. Thank you. [redacted]

Per our pre-owned sales manager, Mr. [redacted] was looking at a particular vehicle on the last day of the month but did not sign any purchase agreement when he was here.    We of course would have loved to sell him the vehicle and offered many options to assist him with buying when he...

was here.    When he left we made sure he knew that there was no way we could hold a vehicle without a signed agreement to purchase.   By the time he returned, another customer had come in and purchased the car.    At our last contact with Mr. [redacted] we explained that we were searching for another vehicle of the type he was interested in, but unfortunately that car hasn't turned up yet.    We are very sorry Mr. [redacted] was disspointed and hope that we can find another vehicle that will allow us to earn his business back.

Hey [redacted], I submitted my rejection, however I accidentally submitted it without giving a reason. Below is my reason for rejection: I signed an application, however it was under false pretenses. I was advised that I was signing for a soft credit pull, not a hard pull. Your sales associate was deceptive in his sales tactics. I'm assuming because I advised him that I would be financing with my credit union due to the interest rates that they offer, and that I only wanted one hard credit pull. Your sales associate didn't know how to convince me to finance with BMW. As far as holding vehicles, your sales associate should have never advised me that he would be holding the vehicle if that was something the business could not do. Also, in regards to your business model, you lost a definite customer for a potential customer. You have a poor business model that needs a lot of improvement if that's something you practice, and as as a manager, you should never allow your associates to make promises, or be deceptive with customers. That's not ok. You also speak on potential customers, however I left a message on your answering machine for a return call after the situation, and you never called. That's poor customer service on your end, and it shows that you can care less about the potential customers you speak of, but on the brighter side of things, I was able to work with another BMW dealership, one of the top BMW dealerships in the country, and I can see why they was awarded that title. They have a business model that puts the needs of their customers first. They knew that I was serious about purchasing, and they changed the status of the listing as "sold" when I called in to alert potential customers that a REAL customer would be purchasing the vehicle. They also held the vehicle for me for over a week. The response that you gave me was filled with excuses, and no ownership of what happened at the dealership. You blamed an innocent customer for the wrongdoings of your sales associate. I've purchased a BMW, and unfortunately I know that I have to do business with this dealership again because I will not travel to [redacted] for maintenance.

Hi K[redacted],Please find attached pictures of the document I signed authorizing recall work, and the invoice. I have also attached the statement from my amex card showing payment. The car was taken in for a recall. The recall work was completed at 1PM. The advisor called and told me...

about a major seal leak. He offered replacement at a very high price. I did not authorize. He called back and told me he would give me a discount to $75 per labor hour for the work. I agreed. At 6PM he called to say the car was ready. I didn't realize the mistake on billed hours until after the invoice was paid. I have not been able to get anyone from the dealership to return a phone call, and have attempted to contact them via company voicemail four times. Your help is appreciated. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  After researchung public complaints and reviews I am not the only customer who has been sold a problematic car. whilet Chad himself did not say the dealership did not want to eat the cost, the other manager Chris H[redacted] did. In an unstable where a customer purchases a product and the product is then no longer functioning according to guarantee, the company, in this case CENTURY BMW, should trade the product at the price in which it was sold with the guarantee of being a "Premium Vehicle." 
Regards,
[redacted]

Customer has come back into Century BMW and recontracted his car.  He has met with the GSM of the dealership and his issues were addressed.