We were surprised to receive the complaint referenced in your letter dated Dec 1st At Century 21Beutler & Associates we hold our reputation, the service we provide and our client satisfaction in thehighest regardWe currently enjoy one of the best customer service reputations in the propertymanagement industry in Spokane as referenced by Realsatisfied.comIt is important for us to resolvethis issue, and although it may not be possible to address our previous tenants concern to theirsatisfaction, we would like to offer our explanation and documentation for your review of the matter The party who has brought this complaint against Century Property management appears to be arelative of the tenant who rented the home in Sept We have not had any contact with him andwere not aware of his involvement until this letterAt no time previous did he attempt to contact uswith his concernsThe home had just been sold to the current owner and a full professional cleaning ofthe carpets and interior had just been doneWe do have a complete set of pictures that we haveenclosedOur records and my personal inspection of the home I would rate it a 9/on the conditionscaleMeaning there was some wear but all items were functioning and clean at the time of hispossession In regards to the complaint about the maintenance calls that were not answered in a timely fashion, wehave provided our maintenance log for this residenceEverything was in proper working order at thetime of move in and affirmed with tenant signatureOur maintenance log shows we responded to allmaintenance requests we were made aware of The issue may revolve around the fact that the tenant left care of this home to another unauthorizedoccupant, whom he referred to as the NannyThis person who was not listed on the lease and did nothave legal right to occupy the home, may have contributed to the damage and debris that resulted incharges for the tenantMr***, the tenant that we rented this home to was "rarely" by his account,there and not present at the time of move outHe may have been largely unaware of the condition ofthe home or how it was being keptThe tenant has already written us postdated checks for the amountowing, which is why I was surprised to get this correspondence from youWe feel that we have dealt ina fair equitable manner with the tenantWe believe that the tenant relied on his nanny/babysitter tohandle the care and maintenance of the propertyAs such we were left with heavy cleaning, disposing offurniture and mattress's, and a nearly $city utilities billI have enclosed documentation for yourreview and welcome any questions you may have in reaching a decisionAfter reviewing his complaintand our records we are unable to offer Mr***'s father any recompenseOur reputation andstanding with the Revdex.com and our local community is important to usWe willcooperate any way we are able and trust your judgement in this matter Sincerely,Dan M [redacted] Broker Century Beutler & Associates
We were surprised to receive the complaint referenced in your letter dated Dec 1st At Century 21Beutler & Associates we hold our reputation, the service we provide and our client satisfaction in thehighest regardWe currently enjoy one of the best customer service reputations in the propertymanagement industry in Spokane as referenced by Realsatisfied.comIt is important for us to resolvethis issue, and although it may not be possible to address our previous tenants concern to theirsatisfaction, we would like to offer our explanation and documentation for your review of the matter The party who has brought this complaint against Century Property management appears to be arelative of the tenant who rented the home in Sept We have not had any contact with him andwere not aware of his involvement until this letterAt no time previous did he attempt to contact uswith his concernsThe home had just been sold to the current owner and a full professional cleaning ofthe carpets and interior had just been doneWe do have a complete set of pictures that we haveenclosedOur records and my personal inspection of the home I would rate it a 9/on the conditionscaleMeaning there was some wear but all items were functioning and clean at the time of hispossession In regards to the complaint about the maintenance calls that were not answered in a timely fashion, wehave provided our maintenance log for this residenceEverything was in proper working order at thetime of move in and affirmed with tenant signatureOur maintenance log shows we responded to allmaintenance requests we were made aware of The issue may revolve around the fact that the tenant left care of this home to another unauthorizedoccupant, whom he referred to as the NannyThis person who was not listed on the lease and did nothave legal right to occupy the home, may have contributed to the damage and debris that resulted incharges for the tenantMr***, the tenant that we rented this home to was "rarely" by his account,there and not present at the time of move outHe may have been largely unaware of the condition ofthe home or how it was being keptThe tenant has already written us postdated checks for the amountowing, which is why I was surprised to get this correspondence from youWe feel that we have dealt ina fair equitable manner with the tenantWe believe that the tenant relied on his nanny/babysitter tohandle the care and maintenance of the propertyAs such we were left with heavy cleaning, disposing offurniture and mattress's, and a nearly $city utilities billI have enclosed documentation for yourreview and welcome any questions you may have in reaching a decisionAfter reviewing his complaintand our records we are unable to offer Mr***'s father any recompenseOur reputation andstanding with the Revdex.com and our local community is important to usWe willcooperate any way we are able and trust your judgement in this matter Sincerely,Dan M [redacted] Broker Century Beutler & Associates