In response to [redacted] ***'s complaint,He had taken the vehicle through MD inspection prior to purchase of the vehicleVA dealer do not cover the cost of other state inspection's of vehicles, but MD is known for having higher standards than VA since the inspection is only completed only one time during ownership [redacted] made a concern about the tires, which we agreed in writing to cover the cost of one rear tire once it was needed to be changedAlso [redacted] recently had to perform recommended maintenance, which is not covered by any dealership, including new [redacted] vehiclesWe practice business in an ethical manner and satisfaction of our customers is a priorityWe are willing to comply with our agreement of covering the cost of one rear tireDiego G [redacted] General Sales ManagerAction Pre Owned
In response to [redacted] 's issues with the [redacted] ***We have issued a full refund as of 9/12/for the unforeseen issues with the vehicle they had purchasedAfter speaking with [redacted] I was told that the issue at hand was resolved and settledSatisfaction is our top priority, and if our customer is not satisfied with their purchase we always comply with our policy.Regards,Diego G [redacted] General Sales ManagerAction Automotive Pre Owned Cars [redacted] ***Alexandria, VA 22309w) ###-###-####f) ###-###-####
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after thisAnd that’s when we contacted the seller and [redacted] said they do have it and will send it once we send them the one we have, and which we didand we issued an extension for the temp tags to keep the vehicle drivable on the roadAnd we assured the customer if [redacted] doesn’t send the titleWe will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicleAnd I personally spoke with [redacted] and went over this with her, and we will do a three-way call conference tomorrowAnd I promised her everything will be solved to her benefitWe appreciate your concern, and we assure you our customers satisfaction is our success storySincerely Ben S***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The tire can be shipped to my home address, which is the same as on file
Regards,
*** ***
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after thisAnd that’s when we contacted the seller and *** *** said they do have it and will send it once we send them the one we have, and which we didand we issued an extension for the temp tags to keep the vehicle drivable on the roadAnd we assured the customer if *** *** doesn’t send the titleWe will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicleAnd I personally spoke with *** and went over this with her, and we will do a three-way call conference tomorrowAnd I promised her everything will be solved to her benefitWe appreciate your concern, and we assure you our customers satisfaction is our success storySincerely Ben S***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In response to [redacted]'s complaint,He had taken the vehicle through MD inspection prior to purchase of the vehicle. VA dealer do not cover the cost of other state inspection's of vehicles, but MD is known for having higher standards than VA since the inspection is only completed only one time...
during ownership. [redacted] made a concern about the tires, which we agreed in writing to cover the cost of one rear tire once it was needed to be changed. Also [redacted] recently had to perform recommended maintenance, which is not covered by any dealership, including new [redacted] vehicles. We practice business in an ethical manner and satisfaction of our customers is a priority. We are willing to comply with our agreement of covering the cost of one rear tire. Diego G[redacted]General Sales ManagerAction Pre Owned
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after this. And that’s when we contacted the seller and [redacted] said they do have it and will send it once we send them...
the one we have, and which we did. and we issued an extension for the temp tags to keep the vehicle drivable on the road. And we assured the customer if [redacted] doesn’t send the title. We will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicle. And I personally spoke with [redacted] and went over this with her, and we will do a three-way call conference tomorrow. And I promised her everything will be solved to her benefit. We appreciate your concern, and we assure you our customers satisfaction is our success story. Sincerely Ben S[redacted]
We have reached out to [redacted] and offered to ship the tire to an address of his choosing, The tires passed MD Safety inspection at a location of his choosing, which require a minimum of 50% tread life in order to pass. The offer we put in writing was intended to satisfy [redacted] at the time of his tires needing to be replaced and we did express in writing that we would cover the expense of (1) rear tire. I have contacted [redacted] to ship the tire directly to him and he responded with "we will discuss your offer and get back to you". We are trying to comply with our written agreement of supplying [redacted] for (1) rear tire. By no means has our dealership ever expressed or implied to cover any other maintenance items outside of the (1) rear tire on this vehicle. Being that it is a Pre Owned vehicle, and that it is a 2007 [redacted]., some maintenance is usually required throughout the ownership. I will be shipping out [redacted]'s tire today to his home address. I will also be emailing him the tracking number for the (1) rear tire so that our obligation and promises are met per our written agreement. We are ethical and stand behind our promises and guarantee going back to July 6, 2015 when the vehicle was purchased. If there are any other concerns or if [redacted] wishes to purchase the additional tire I can be contacted directly.Regards,Diego G[redacted]General Sales ManagerAction Pre Owned
In response to [redacted]'s issues with the 2008 [redacted]. We have issued a full refund as of 9/12/2015 for the unforeseen issues with the vehicle they had purchased. After speaking with [redacted] I was told that the issue at hand was resolved and settled. Satisfaction is our...
top priority, and if our customer is not satisfied with their purchase we always comply with our policy.Regards,Diego G[redacted]General Sales ManagerAction Automotive Pre Owned Cars[redacted]Alexandria, VA 22309w) ###-###-####f) ###-###-####
In response to [redacted] ***'s complaint,He had taken the vehicle through MD inspection prior to purchase of the vehicleVA dealer do not cover the cost of other state inspection's of vehicles, but MD is known for having higher standards than VA since the inspection is only completed only one time during ownership [redacted] made a concern about the tires, which we agreed in writing to cover the cost of one rear tire once it was needed to be changedAlso [redacted] recently had to perform recommended maintenance, which is not covered by any dealership, including new [redacted] vehiclesWe practice business in an ethical manner and satisfaction of our customers is a priorityWe are willing to comply with our agreement of covering the cost of one rear tireDiego G [redacted] General Sales ManagerAction Pre Owned
In response to [redacted] 's issues with the [redacted] ***We have issued a full refund as of 9/12/for the unforeseen issues with the vehicle they had purchasedAfter speaking with [redacted] I was told that the issue at hand was resolved and settledSatisfaction is our top priority, and if our customer is not satisfied with their purchase we always comply with our policy.Regards,Diego G [redacted] General Sales ManagerAction Automotive Pre Owned Cars [redacted] ***Alexandria, VA 22309w) ###-###-####f) ###-###-####
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after thisAnd that’s when we contacted the seller and [redacted] said they do have it and will send it once we send them the one we have, and which we didand we issued an extension for the temp tags to keep the vehicle drivable on the roadAnd we assured the customer if [redacted] doesn’t send the titleWe will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicleAnd I personally spoke with [redacted] and went over this with her, and we will do a three-way call conference tomorrowAnd I promised her everything will be solved to her benefitWe appreciate your concern, and we assure you our customers satisfaction is our success storySincerely Ben S***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The tire can be shipped to my home address, which is the same as on file
Regards,
*** ***
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after thisAnd that’s when we contacted the seller and *** *** said they do have it and will send it once we send them the one we have, and which we didand we issued an extension for the temp tags to keep the vehicle drivable on the roadAnd we assured the customer if *** *** doesn’t send the titleWe will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicleAnd I personally spoke with *** and went over this with her, and we will do a three-way call conference tomorrowAnd I promised her everything will be solved to her benefitWe appreciate your concern, and we assure you our customers satisfaction is our success storySincerely Ben S***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In response to [redacted]'s complaint,He had taken the vehicle through MD inspection prior to purchase of the vehicle. VA dealer do not cover the cost of other state inspection's of vehicles, but MD is known for having higher standards than VA since the inspection is only completed only one time...
during ownership. [redacted] made a concern about the tires, which we agreed in writing to cover the cost of one rear tire once it was needed to be changed. Also [redacted] recently had to perform recommended maintenance, which is not covered by any dealership, including new [redacted] vehicles. We practice business in an ethical manner and satisfaction of our customers is a priority. We are willing to comply with our agreement of covering the cost of one rear tire. Diego G[redacted]General Sales ManagerAction Pre Owned
The issue started when we sent the customer the paper work including the title we have for the vehicle, and that’s when DMV pointed out that there was another title issued after this. And that’s when we contacted the seller and [redacted] said they do have it and will send it once we send them...
the one we have, and which we did. and we issued an extension for the temp tags to keep the vehicle drivable on the road. And we assured the customer if [redacted] doesn’t send the title. We will have them buy the vehicle back, and reimburses the customer for everything and will get them an even better deal on a different vehicle. And I personally spoke with [redacted] and went over this with her, and we will do a three-way call conference tomorrow. And I promised her everything will be solved to her benefit. We appreciate your concern, and we assure you our customers satisfaction is our success story. Sincerely Ben S[redacted]
We have reached out to [redacted] and offered to ship the tire to an address of his choosing, The tires passed MD Safety inspection at a location of his choosing, which require a minimum of 50% tread life in order to pass. The offer we put in writing was intended to satisfy [redacted] at the time of his tires needing to be replaced and we did express in writing that we would cover the expense of (1) rear tire. I have contacted [redacted] to ship the tire directly to him and he responded with "we will discuss your offer and get back to you". We are trying to comply with our written agreement of supplying [redacted] for (1) rear tire. By no means has our dealership ever expressed or implied to cover any other maintenance items outside of the (1) rear tire on this vehicle. Being that it is a Pre Owned vehicle, and that it is a 2007 [redacted]., some maintenance is usually required throughout the ownership. I will be shipping out [redacted]'s tire today to his home address. I will also be emailing him the tracking number for the (1) rear tire so that our obligation and promises are met per our written agreement. We are ethical and stand behind our promises and guarantee going back to July 6, 2015 when the vehicle was purchased. If there are any other concerns or if [redacted] wishes to purchase the additional tire I can be contacted directly.Regards,Diego G[redacted]General Sales ManagerAction Pre Owned
In response to [redacted]'s issues with the 2008 [redacted]. We have issued a full refund as of 9/12/2015 for the unforeseen issues with the vehicle they had purchased. After speaking with [redacted] I was told that the issue at hand was resolved and settled. Satisfaction is our...
top priority, and if our customer is not satisfied with their purchase we always comply with our policy.Regards,Diego G[redacted]General Sales ManagerAction Automotive Pre Owned Cars[redacted]Alexandria, VA 22309w) ###-###-####f) ###-###-####