Century Financial Services, Inc.

I have been banking with Interest for over 20 years. They used to be a friendly Hometown institution that resembled the small bank I used while growing up. But as they have grown they seem to have forgotten the people who made them what they are. Today its about policies and excessive fees and you can no longer go in and talk to someone who has the power to act they apparently all hide on the upper floors of the office building. I made a $9 error and ended up losing over $100. I don't even make that much in a week sometimes. I simply asked for a little help but I guess that was too hard for them to understand. I kept getting the same script repeated back at me...guess if you stay on script your OK if you get off they just can't follow.

This company is not compliant with the CT Consumer Protection Laws.

Review: I called CFS to resolve a matter that was erroneously sent to them and that per the instruction of the physician's office, I don't owe a debt (never did) and CFS should call [redacted]' office (###-###-####) to confirm such. I spoke with [redacted] a collections representative. I asked for confirmation that I would receive a follow up correspondence confirming that my case with CFS was closed. Not feeling confident that [redacted] understood my request, I asked to speak with his supervisor. After putting me on hold, [redacted] returns to the phone and provides me with a response that was still not to my satisfaction. I requested to speak with [redacted]'s supervisor. Eventually, [redacted], Director of Operations for both Century Financial Services, Inc. and Century Management Services, Inc.) got on the phone. Without giving me an opportunity to explain my request, he proceeded to speak with me an in unprofessional manner. My attempt to simply confirm that a letter would be sent from CFS was met with words of UNPROFESSIONALISM. I requested to speak with [redacted] supervisor. In a very antagonistic tone - almost yelling, [redacted] told me that he was the general manager and what he was "not going to do" rather than what he could or would do for me. In response, I attempted to explain that I was concerned about the customer service that was lacking. Unconcerned about the very POOR customer service provided by his company to me, [redacted] proceeded with his unprofessional tone. Reaching a level of extreme frustration, I used some explicatives that I wasn't proud of. I told [redacted] that I was going to contact the Revdex.com thinking that he would prefer to deal with me in a professional manner rather than have to respond to a Revdex.com inquiry. He told me he didn't care and that I could do whatever I wanted. Hence, I'm filing this complaint.Desired Settlement: An apology for the rude, unprofessional and very poor customer service. A letter confirming that my matter with CFS is closed.

Review: Century Financial Services, the subject of this complaint, continues harassing collection calls more than two weeks after a full payment of $73.59 was made on a past due account. The response I have gotten from multiple representatives of the collection agency is that they need to verify the payment with the original creditor since I made the payment directly to them. My understanding is that Century Financial Services is 95-percent owned by [redacted], the creditor in this case.

Desired Settlement: Removal from the collection agency's automated calling list and a mailed receipt confirming my payment.

Review: I received an automated telephone call today Tuesday (2-3-2015) at 09:29am from Century Financial Services debt collection at telephone # [redacted] that stated that I owed a debt. It NEVER once stated what the debt was for or any other details, when I tried to to speak with an operator and representative to find out what this is about through their touch-tone menu, I was disconnected automatically. I don't want to be scammed or harassed by this company. If they have anything to say about an uncollected debt that I don't know about, send me the details by mail, I have never received any type of unpaid bill in the mail from anyone, so I don't know what this is about and how it can go to collections if I don't know about it from the beginning.Desired Settlement: If they have anything to say about an uncollected debt that I don't know about, send me the COMPLETE details in writing by mail, of what the debt is, who they represent, a copy of the debt contract and a reliable contact that is verified. I have never received any type of unpaid bill in the mail from anyone, so I don't know what this is about and how it can go to collections if I don't know about it from the beginning. There is SO MANY Scams out there.

Review: Refund of a medical bill that was not the responsibility of client.

I am writing on behalf of my brother, [redacted], to whom a bill was sent to a collection agency (CFS) for collections on an ambulance ride to a doctors appointment. The debt notice dated 12/20/2012 in the amount of $573.00 for the service was taken care of by me, [redacted]'s sister, for a payment plan of $20.00 the 15th of every month. My brother never received a bill from the ambulance company ([redacted] & [redacted], Inc) for a balance due, so therefore I couldn't understand why it went to collections. I spoke with [redacted] about the payment plan. On 12/27/2012, I called Medicare on this bill with [redacted] and the woman said a claim was never submitted for this service. I called [redacted] (CFS) back and told him to get in touch with Medicare. I called the ambulance company and both phones were disconnected. I told [redacted] this and he told me he would get back in touch with me in 30 days. I called [redacted] (CFS) 1/4/13 and he told me he would follow-up with the insurance company. I called [redacted](CFS) on 1/31/13 and he said he would let me know as soon as he knows. Just keep sending payments, and you will be refunded the money if this is not your brother's responsibility. He told me a claim was processed on 2/11/13. On 3/21/13, I called Medicare and they started an escalation process on this claim; that according to Medicare my brother should not have been billed for this service. I called (CFS) [redacted] on 3/25/13 and he told me they need a letter from Medicare stating my brother is not liable for this bill and that there is a zero balance. I called (CFS)on 3/26/13 and spoke with Pablo about this issue. He told me that [redacted] went out of business 3/2012. Something that [redacted] never told me. I asked Pablo how could [redacted] send out a claim on 2/2013 if they were out of business. No answer from him. On 3/20/13, [redacted] told me he was sending it over to billing and should receive a refund in about 10 days. On 3/28/13, I received a call from Medicare (4:20pm) stating that [redacted] does not owe any money and Medicare got in touch with [redacted] (CFS). I called [redacted] (4:40pm) and told him a woman from Medicare had called me and the whole issue was straightened out. I asked him if he received a call from Medicare and was hesitant on telling me that he did. On 5/2/13 I spoke with [redacted]; he told me a refund was sent out on 3/20/13. I told him that was impossible; I spoke with him on 3/28/13 about this bill. He said he put a rush on it. I don't know how this was possible when I spoke with him on 3/28/13. He said I was twisting all the words up and that I spoke with him on the 20th of March (which I did not). He said do I have to tell you a 4th and 5th time; I already told you 3 times "I put a rush on the refund on 3/28/13. In between all this conversation on 5/2/13, he kept hanging up on me. He told me we were disconnected; which was not true. I asked him for his supervisor and he said "I will give you the voice mail" and he hung up again. I called back and asked for billing. Samantha Harris (billing) said she has no information on my brother's refund. That no refund was sent out to my brother. I have, on behalf of my brother, mailed to CFS four checks totaling $80.00. I am looking to recoop that money, which [redacted] said he would do; but did not. [redacted] was very rude on the phone with me this morning and not very business-like. I need results on this matter and are not getting them. Left my name and contact number for the manager Jasmine Lopez.Desired Settlement: I am seeking, on behalf of my brother [redacted], the refund that is due him of $80.00. I sent in 4 payments $20.00 each to CFS for a bill my brother was not responsible for.

Review: On May 24th, 2013 I received a letter from Century Financial Service, Inc of [redacted] XXXXX in attempt to collect a debt owed to [redacted]. The letter stated that [redacted] had attempted to collect $3381.27 on multiple attempts and had turned my debt over to Century Financial Services.I have NEVER received care from a [redacted] Hospital, and in fact have been living in [redacted] for the last 2 and 1/2 years.I called [redacted] billing department, who was very helpful. They referenced the account number listed on the collection notice, and while belonging to someone with the same name, the personal information was not mine.This is an unethical and disconcerting attempt at debt collection to send collection notices to anyone with the same name as the person who owes.I hope this practice is investigated and stopped promptly.

Account_Number: XXXXXXXX

Desired Settlement: I would like an apology from the debt collection agency and to know that they are committed to eliminating this unethical, poorly thought out protocol of finding their debtors.