Century First Credit Solutions

Dear [redacted] of the Revdex.com of New York, This is in response to the complaint: ID [redacted] by: [redacted] Email: [redacted] Regarding her complaint, she did not give the process a long enough time to workShe signed up for a four year program and was only in the program for monthsShe therefore did not keep up with her side of the dealWe did, however, issue a refund to her based on the terms of the contract that she signed for $3,and seems satisfied with itShe called in on 5/*/to notify us that she received the check and said she was going to cash itLet me know if there are any other questions you may have

Dear Revdex.com of NY,This client authorized us to draft $so we drafted himI have attached the form he signed to authorize this transactionI blacked out any sensitive information on the formWe did not take $2,which he stated in his complaintWe have returned this $to the client The client is cancelled with us and we have not taken any money from him so he is no longer a client of oursLet me know if you have any more questions regarding this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received a refund for one month, but again as the meeting was recorded with thier rep and my wife on that saurday, WE were told there was no charge for there coming to our house, again Iam not going back and forth about he said she said, I will be happy when I get my other funds and my name back in good standing, at the time we sighned with this group our pmts with all creditors were up to date and we were current.I'am just so surprised to get a response from this company after filing a complaint, I tried doing this on the phone one day and I was told I would get a call by 5:p.mand never erecieved,again they say they answer there phone,but unless you tell them you are a new customer ,you never get the person you want to speak with, I even thanked the kid that came to my house the day I did speak with him and said thank you for being honest and standing up behind what you said, that if we were not happy all funds would be returned,and we also have all conversations that if brought public wouild not look good to what they are saying,it would just prove they are a fraud and would let people know there is no such program that works they way they say it does.I spoke with *** *** and want a phone call with an opiligy and our final pmt returned.If not our next step will be to make our complaint with the attorney General and show all the correct documentation taken off the tapes that what we were promised ,what I was told each time I did call and who I spoke with and what I waas promised on that phone call,then who was suppose to call me back ***, but never heard baqck from *** again and still can not get him on the phone,well again this company is a fraud they need to close there doors and find a real job that you need a degree in or some type of specialized training,because the paperwork I have received from them looks like a kindergardner wrote,it has there heading with printed information,we were not even given the time to read what they wanted us to sighn and initial, *** just spoke and told us what it said and to take his word for it.Again my fault, but he had a very trusting look and told us some good stories on how he has helped so many families, but know to ask for some documentation or referances, forget about it.I would just not do busines with any of these marketers, you can not believe there referances cause most of the time they are faulse,believe me one day you will read about these people on the news on one of those big ponzi schemes,what does giving one pmt back do, no opiligy or give all your funds back and a opligy,what they did is just try to cover themselves,please just file my complaint and I hope no one else gets taken by this companyThank you ,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear [redacted] of the Revdex.com of New York, This is in response to the complaint: ID [redacted] by: [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Email: [redacted] Regarding her complaint, she did...

not give the process a long enough time to work. She signed up for a four year program and was only in the program for 11 months. She therefore did not keep up with her side of the deal. We did, however, issue a refund to her based on the terms of the contract that she signed for $3,111.94 and seems satisfied with it. She called in on 5/*/2016 to notify us that she received the check and said she was going to cash it. Let me know if there are any other questions you may have.

The response is in regards to complaint ID [redacted] by:[redacted] [redacted] This client had multiple issues with the company which I will address below point by point (his inquiry is marked by a -): -This company is a fraud, they told us they would reduce our...

credit card debt and handle all harassing phone calls and make arrangements with our creditors to pay off our debt so we would pay them a monthly fee that they were taking their charges before our creditors never even got a phone call. We enroll each client with UCAN (United Consumer Advocacy Network) at our expense to handle the phone calls by the creditors. UCAN helps the client with these calls and acquaints the client with their rights under the Fair Debt Collection Practice. We have helped lots of people get out of debt. This client had only been in our company’s program for a little over a month having only made two payments and expects to have all of his debt wiped out even though he signed up for a 42 month plan. There was not the necessary money available to pay off his debt at such an early phase. -We were told to tell our creditors we were on this government plan for debt reduction We record every call here and we never said that we were part of any government plan for debt reduction. -and would want to settle a price to keep our credit in good standing while we paid a fee that would be in escrow until they finalized a price with our creditors. We did set up an escrow account for the client held in his trust through Global Client Solutions which is FDIC insured. The necessary funds were not available after only two payments by the client due the fact that his outstanding debt was too large to be handled by only two payments. Given more payments by the client, a price would be negotiated for the client with his creditors. Given that the client backed out of the program too soon, a price could not be negotiated with the client’s limited funds. -If at any time we wanted out, the money was supposed to be ours and we could cancel at any time, The client is correct that he could cancel at any time which he did with no penalty involved. The money he is referring to was refunded to the client on 12/**/2014. -when I found out our creditors were not getting any phone calls or could not get in touch with them or either could I for that matter, I chose to cancel, when I did, I could not get anybody on the phone or return calls, until I made about 20 calls, We have a list of recorded calls that he made to talk to us multiple times which were recorded. He definitely was able to get through to us because he spoke to us at length on multiple occasions. -and found out they are working out of their house, car or someplace but not the address given We work at [redacted] located in midtown New York City. He is welcome to come to our office if he is so inclined. We sent out a representative to meet him at his house because it was more convenient for him. -I had to call my bank to get my money back and am still waiting. Then I found out they were charging me fees for doing nothing, and said I had about 279.00 available for return. My bank is disputing these charges We have refunded the client his funds that he held in escrow totaling $279.95. In addition, even though the client signed a contract in person agreeing to these fees, we are refunding him an additional $474.64 totaling $759.59. -and I hope no one deals with these people because they are fake, they will not park near your house so you do not get their car type or license plate, they are a complete fraud, This client had the option to come in to visit our office in midtown New York City but decided to have a representative visit him since it would be more convenient for him. -this business is not real or anyone, like it, there is no such program, if you are in debt, file bankruptcy,do not fall for these scams. Not everybody in debt needs to declare bankruptcy. Many Americans successfully pay less than their total principle and are able to become debt free in the process. -They also use other names and addresses. This claim by the client is entirely false. We have never used any other name than Century First Credit Solutions and our address at 1601 Broadway. All of our conversations with him were on a recorded line and have been verified that none of these false claims have been stated. Regarding this client’s desired settlement, we have refunded him more than was agreed to based on the contract that he signed. He should have been refunded only $279.00. We refund him $754.59 even though we had to send a representative out to his Syracuse address which is a four and a half hour drive in each direction. We have shredded his information as per his request. Given that we have done everything as requested, we see no further action necessary.

Dear Revdex.com of NY,This client authorized us to draft $1077.72 so we drafted him. I have attached the form he signed to authorize this transaction. I blacked out any sensitive information on the form. We did not take $2,000 which he stated in his complaint. We have returned this $1077.72 to the client....

The client is cancelled with us and we have not taken any money from him so he is no longer a client of ours. Let me know if you have any more questions regarding this complaint.

After a long hard complaint through my people and getting all the correct way of dealing with fraud,and paying my attorney for the information I received two payments in full of what I paid First Century Solutions and Global Century Solutions in the amounts of 754.59 each.I'am happy with the outcome and that they kept there word to refund my monies in full.I have shredded the check they sent me and the fees were deposited in my bank.As long as all my information has been destroyed and no further funds are taken or tried to be taken ,wich I had to close my accounts and open new ones,wich was another hassle,but that is the price I paid for trusting these kind of phone solitiors.I have learned a great lesson,do not do busines over the phone ever with no body and if it sounds to could to be true it is.Thank you  [redacted]

I got some great settlements from their services. I don't think I would have gotten out of debt without them!

Review: This company is a fraud, they told us they would reduce our credit card debt and handle all harrasing phone calls aand make arrangements with our creditors to pay off our bebt so we would pay them a monthly fee that they were taking there charges before our creditors never even got a phone call.We were told to tell our creditors we were on this goverment plan for debt reduction and would want to settle a price to keep our credit in good standing while we paid a fee that wwould be in escroll intill they finalized a price with our creditors.If at any time we wanted out the money was suppose to be ours and we could cancle at any time, when I found out our creditors were not getting no phone calls or could not get in touch with them or either could I for that matter, I chose to cancle, when I did,could not get nobody on the the phone or return calls, untill I made about 20 calls, and found out they are working out of there house, car or someplace but not the adress given.I had to call my bank to get my money back and still waiting.Then I found out they were charging me fees for doing nothing, and said I had about 279.00 available for return.My bank is disputing these charges and I hope no one deals with these people cause they are fake, they will not park near your house so you do not get there car type or licence plate,they are complete fraud, this busines is not real or any one like it, there is no such program, if you are in debt file bankrupcy , do not fall for these scams.They also use other names and adreses.Desired Settlement: I want my funds back in full and close this place down also tear up or shread all my info and investigate so all other clients get out before they get all there money with a bad name left and will have to file bankrupcy any way.

Business

Response:

The response is in regards to complaint ID [redacted] by:[redacted] This client had multiple issues with the company which I will address below point by point (his inquiry is marked by a -): -This company is a fraud, they told us they would reduce our credit card debt and handle all harassing phone calls and make arrangements with our creditors to pay off our debt so we would pay them a monthly fee that they were taking their charges before our creditors never even got a phone call. We enroll each client with UCAN (United Consumer Advocacy Network) at our expense to handle the phone calls by the creditors. UCAN helps the client with these calls and acquaints the client with their rights under the Fair Debt Collection Practice. We have helped lots of people get out of debt. This client had only been in our company’s program for a little over a month having only made two payments and expects to have all of his debt wiped out even though he signed up for a 42 month plan. There was not the necessary money available to pay off his debt at such an early phase. -We were told to tell our creditors we were on this government plan for debt reduction We record every call here and we never said that we were part of any government plan for debt reduction. -and would want to settle a price to keep our credit in good standing while we paid a fee that would be in escrow until they finalized a price with our creditors. We did set up an escrow account for the client held in his trust through Global Client Solutions which is FDIC insured. The necessary funds were not available after only two payments by the client due the fact that his outstanding debt was too large to be handled by only two payments. Given more payments by the client, a price would be negotiated for the client with his creditors. Given that the client backed out of the program too soon, a price could not be negotiated with the client’s limited funds. -If at any time we wanted out, the money was supposed to be ours and we could cancel at any time, The client is correct that he could cancel at any time which he did with no penalty involved. The money he is referring to was refunded to the client on 12/**/2014. -when I found out our creditors were not getting any phone calls or could not get in touch with them or either could I for that matter, I chose to cancel, when I did, I could not get anybody on the phone or return calls, until I made about 20 calls, We have a list of recorded calls that he made to talk to us multiple times which were recorded. He definitely was able to get through to us because he spoke to us at length on multiple occasions. -and found out they are working out of their house, car or someplace but not the address given We work at [redacted] located in midtown New York City. He is welcome to come to our office if he is so inclined. We sent out a representative to meet him at his house because it was more convenient for him. -I had to call my bank to get my money back and am still waiting. Then I found out they were charging me fees for doing nothing, and said I had about 279.00 available for return. My bank is disputing these charges We have refunded the client his funds that he held in escrow totaling $279.95. In addition, even though the client signed a contract in person agreeing to these fees, we are refunding him an additional $474.64 totaling $759.59. -and I hope no one deals with these people because they are fake, they will not park near your house so you do not get their car type or license plate, they are a complete fraud, This client had the option to come in to visit our office in midtown New York City but decided to have a representative visit him since it would be more convenient for him. -this business is not real or anyone, like it, there is no such program, if you are in debt, file bankruptcy,do not fall for these scams. Not everybody in debt needs to declare bankruptcy. Many Americans successfully pay less than their total principle and are able to become debt free in the process. -They also use other names and addresses. This claim by the client is entirely false. We have never used any other name than Century First Credit Solutions and our address at 1601 Broadway. All of our conversations with him were on a recorded line and have been verified that none of these false claims have been stated. Regarding this client’s desired settlement, we have refunded him more than was agreed to based on the contract that he signed. He should have been refunded only $279.00. We refund him $754.59 even though we had to send a representative out to his Syracuse address which is a four and a half hour drive in each direction. We have shredded his information as per his request. Given that we have done everything as requested, we see no further action necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received a refund for one month, but again as the meeting was recorded with thier rep and my wife on that saurday, WE were told there was no charge for there coming to our house, again Iam not going back and forth about he said she said, I will be happy when I get my other funds 754.59 and my name back in good standing, at the time we sighned with this group our pmts with all creditors were up to date and we were current.I'am just so surprised to get a response from this company after filing a complaint, I tried doing this on the phone one day and I was told I would get a call by 5:00 p.m. and never erecieved,again they say they answer there phone,but unless you tell them you are a new customer ,you never get the person you want to speak with, I even thanked the kid that came to my house the day I did speak with him and said thank you for being honest and standing up behind what you said, that if we were not happy all funds would be returned,and we also have all conversations that if brought public wouild not look good to what they are saying,it would just prove they are a fraud and would let people know there is no such program that works they way they say it does.I spoke with [redacted] and want a phone call with an opiligy and our final pmt returned.If not our next step will be to make our complaint with the attorney General and show all the correct documentation taken off the tapes that what we were promised ,what I was told each time I did call and who I spoke with and what I waas promised on that phone call,then who was suppose to call me back [redacted], but never heard baqck from [redacted] again and still can not get him on the phone,well again this company is a fraud they need to close there doors and find a real job that you need a degree in or some type of specialized training,because the paperwork I have received from them looks like a kindergardner wrote,it has there heading with printed information,we were not even given the time to read what they wanted us to sighn and initial, [redacted] just spoke and told us what it said and to take his word for it.Again my fault, but he had a very trusting look and told us some good stories on how he has helped so many families, but know to ask for some documentation or referances, forget about it.I would just not do busines with any of these marketers, you can not believe there referances cause most of the time they are faulse,believe me one day you will read about these people on the news on one of those big ponzi schemes,what does giving one pmt back do, no opiligy or give all your funds back and a opligy,what they did is just try to cover themselves,please just file my complaint and I hope no one else gets taken by this company. Thank you ,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

After a long hard complaint through my people and getting all the correct way of dealing with fraud,and paying my attorney for the information I received two payments in full of what I paid First Century Solutions and Global Century Solutions in the amounts of 754.59 each.I'am happy with the outcome and that they kept there word to refund my monies in full.I have shredded the check they sent me and the fees were deposited in my bank.As long as all my information has been destroyed and no further funds are taken or tried to be taken ,wich I had to close my accounts and open new ones,wich was another hassle,but that is the price I paid for trusting these kind of phone solitiors.I have learned a great lesson,do not do busines over the phone ever with no body and if it sounds to could to be true it is.Thank you [redacted]

Review: Century first fraudulently stole $ 2000 from my checking account without my knowledge or authorizationDesired Settlement: return $ 2000 fradulantly wired out of my checking account.without my authorization

Business

Response:

Dear Revdex.com of NY,This client authorized us to draft $1077.72 so we drafted him. I have attached the form he signed to authorize this transaction. I blacked out any sensitive information on the form. We did not take $2,000 which he stated in his complaint. We have returned this $1077.72 to the client. The client is cancelled with us and we have not taken any money from him so he is no longer a client of ours. Let me know if you have any more questions regarding this complaint.