Century Insurance Agency

Incompetence, indifference, and poor customer service is how I would describe Century Insurance. We have had multiple incorrect insurance quotes from this company from multiple agents, usually in the middle of real estate transactions with the correct amount always being more than the initial quoted amount. They have even quoted us for policies in the wrong state. Today when I called to update our policy with our new address and change it to a rental policy. I was scolded by my agent [redacted]l [redacted] and told that it was very labor intensive to rewrite policies. I called to voice my concerns to the "president" of the company [redacted]. Instead of making any effort to resolve the issue of multiple inaccurate quotes or take any sort of responsibility. I was essentially told my policies are too complicated and to find a different agency. [redacted] stated that "obviously I wasn't very committed to their agency because I didn't have my auto policies with them." At the time I had four active policies on different homes with them and was in the process of opening up a fifth policy for my current rental insurance, so I have no idea on the number of policies you have to have with this agency for them to consider you "committed" to them. I didn't have my auto policies with them because I did not want to give them another thing to screw up, and I was able to get a cheaper policy directly from [redacted] than I was through this agency. If you're looking for good customer service and a company that actually wants your business instead of being treated like it's a privilege to do business with them, I suggest you look elsewhere. There are several agencies in Spokane who write policies from [redacted] and the others insurers that Century uses.