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Century Management, Inc.

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Reviews Century Management, Inc.

Century Management, Inc. Reviews (4)

Cashier charged card twice.On January 7th at 1:17 PM, I visited the [redacted] located on [redacted] just [redacted] of [redacted] rd. I believe this is the [redacted] location, which use to be located at the [redacted] location. I visit this store 3 to 5 times a week every morning to get breakfast and coffee. I sometimes visit for lunch. On January 7th, I made a purchase and swiped my card as directed. The cashier made some sort of mistake and made some entries then asked me to swipe again. (She did not do a void). I asked her if this would charge my card twice. She said "No". I reviewed my statement and two charges for $3.28 are on my statement. I contacted [redacted] a Supervisor who stated he would check with someone and see how to get it resolved. As time passed, his demeanor change and he became defensive stating the software would not allow two charges. I am now fed up and I am seeking an immediate refund.Desired SettlementI am seeking a refund of $3.28 and 1 week free coffee for my inconvenience. I should not have had to go through all of this for someone of competence to simply look at my bank statement and see the identical charges occurring at the same time on the same date (including taking into consideration my frequency of patronizing the business based on the valid charges on my card), and simply crediting my little $3.28 back to my card. I have had to have multiple conversations with [redacted] who in the end proved that his only intent was to give me the run-around until I became tired and left the matter alone. I could be patronizing [redacted] daily. This is not the Customer Service I am familiar with during my 30 plus year with [redacted] I hope someone will get this resolved and being that 1 week free coffee is very modest, an offer to make amends by additional offers is also welcomed. Thank you.Business Response Customer will be refunded for the amount she was double charged. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Although, I except the response and I have received a refund. That was not the total issue. My main issue was the lack of Customer Service by the General Manager, Ms. [redacted] and the Supervisor, Mr. [redacted] They both reiterated that the system could not charge me twice as if I was lying and I did not appreciate that because they had the option to verify by looking at the charges as the appear on my statement and calling the bank to confirm that the charges never reversed. They need to know that the system they have can charge twice and they need to know that if they believe a customer is lying, it should never be communicated by innuendos as "we" the customer do take offense and a person like myself will notify the franchise head; as well as, utilize my economic power and influence to make sure that [redacted] hear the voice of the people. We are the customer and we are the revenue generator. We should always be given the benefit of the doubt and at minimum, to confirm our honesty or dishonesty, management only needed to investigate. I had to take time to call multiple times and create this complaint; as well as, do follow-up surveys and monitor my account. All of this to get my $3.28. The cost of the time I put in to get this little bit of money back far exceeds the refund amount. So, I am not happy that I had to do it. This should reflect on those employees performance evaluation and should be considered when reviewing for leadership type promotions.

I was in line for drive thru for over two hours at this location I ordered two number 5s and when I finally did get to order it was another 20 minutesI was in line for drive thru for over two hours at this location I ordered two number 5s and when I finally did get to order it was another 20 minutes before I could pay for my food after I paid it was another 5 to ten minutes before I got my food. Got my food and realized that they were taking orders by hand wenI made it home food was cold and order was not even correctDesired SettlementReplacementBusiness' Initial Response Several attempts have been made to contact this customer and with no success.

I went through drive thru around 9:25-9:30, I ordered coffee, steak, egg cheese bagel also bacon, egg cheese biscuit with extra bacon. The steak egg aThe steak egg and cheese bagel, which was unappealing, cold so I went back through the drive thru they "remade" the sandwich, the new sandwich had the same meat which was cold and cheese that wasn't melted. I went inside to complain, [redacted] store manager, was an awful display of management. She acted nonchalant and angry because I was complaining. I told her I didn't get a receipt initially which I was suppose to she walked off came back with the money with cheese on the money, I asked her for the order number she said like you didn't want to sign your name I don't want to give you a receipt what part of protocol was that? I mean I was horrified with the product and customer service treatment. Desired SettlementI was thrower off by that device and threatment I receive at this pony I will never returned to McDonalds which my family and I love. Business Response Attempted to call customer back, no response.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was treated so awful I rather them email me at [redacted] or my address [redacted] XXXXXX Memphis, TN XXXXX or number XXXXXXXXXX leave a message because I go to school and work full time.Final Business Response We ALWAYS send a letter with a "Be Our Guest" card to the customer--this was also done.

I am traveling from [redacted] relocating to [redacted] and I went through the drive through to order lunch for myself and my family whom I am visiting in [redacted] The lady told me that I would have to "drive around because we are not serving breakfast until 10:30 am." At the time I was ordering it was 10:23 am. I was then told, "in 7 minutes, you can order lunch, at this time we are still serving breakfast." I then drove to the first window and asked to speak to the manager. The General Manager [redacted] came to the window with a very rude and unpleasant attitude, reinforcing what she said over the loud speaker, saying, "in 4 minutes you can order your lunch." At this time, it was 10:26 am. [redacted] why I am writing you this letter. In some locations, lunch is served at 10:00 am. Unbeknownst to me, this location doesn't serve lunch until 10:30 am. Given that I am traveling, I would have thought customer service would be upheld to its fullest, regardless of location. However, I am disappointed in [redacted] and how they would allow such a mean and hateful person to be considered the "General Manager" and not make accommodations within a 4-7 minute time frame for any customer.Product_Or_Service: Unable to purchaseDesired SettlementMeal accommodations.

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Description: Foods-Carry Out

Address: 5645 Murray Ave, Memphis, Tennessee, United States, 38119-3831

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