Century Manufactured Homes

? ? ? ? ? ? Dear Mrs [redacted] ,This is in response to Mrs [redacted] letter dated June 1, 2016.Concerning communication:? ? I have been in response since receiving the letter from the Revdex.com.? Once Mrs [redacted] filed a complaint with the Revdex.com it has been the forum ? for discussion of resolving the issues.? I have copied her by email on all correspondence.? Prior to that I have replied to her phone calls with in a responsible amount of time.? I also have stopped by her house to discuss the leaking issues? Concerning the step area rubbing: ? Although it is difficult to see from pictures only, but it appears to have rubbed on the print.? It does not appear to be punctured.? I can apply a reinforcing patch over this area, or put a piece of protective foam on the step.? The picture does not show the step so it is difficult to assess the entire situation.Concerning the Screws:Yes we can remove and replace the screws.? The electrical tape is used to hold the screw to the screw driver or screw bit.? It does not serve any other purpose.Concerning the Jets:Replacement is out side of the contract.? Her maintenance man will replace them.? Requiring no action on my part.Concerning the Balance:The balance on the contract is $1,? Will Mrs [redacted] pay the balance upon completion of the Step area and Screws mentioned above?Also, there is an additional Invoice # [redacted] for re-plumbing her pump.? When I was at her house late March we observed that the secondary pump was leaking in the pump room.? When my men went back for an additional visit to re seal the skimmer they also repaired this item.? This time and materials was for this repair and not their time to repair any other items that were part of the contractThis balance due is $242.98.? When will this amount be paid?I will wait for your response,Buster S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below RebuttalI am willing to negotiate The following are my requests.Concerning Communication:I have an answering machine and no messages have been left by you concerning my pool As I said in my earlier complaint, every time I called your office and asked to speak to you, I was told you are “not available” to me.Concerning the Step area Rubbing:My maintenance man put a small patch on the area, but I would like a larger patch and protective foam added to reinforce the area.Concerning the Screws:I would like the old, stripped screws removed I would appreciate someone from Del Suppo advising my maintenance man, while they are here, on how to gain access to the concrete hole at the bottom end of the pool where the floor mounts are for the automatic cover, so he can gain access to repair the jets and install new lights He has questions on how to reinstall the automatic cover when he is finished.Concerning the balance:Yes I am willing and agree to pay the balance of $1,according to our signed contract, providing that the above things are completed The invoice of # [redacted] for replumbing the pump at the cost of $242.98, I will not pay because in checking my records, my husband nor I did not sign a service agreement or a contract to have this work performed The work was done 4/7/and a bill with a service request form attached was sent 5/6/ I was told this was part of the original contract signed in January 2016, so for this reason I reject your offer [redacted]

Dear Mrs [redacted] ,We are and have been willing to work with you to find the leak and repair the issues with your Endless Pool Some of the work done is and was additional to our contract for replacement of the liner and cover fabric Which is why I sent you an updated statement to remind you of the balance due and the additional repairs to date Also, a service authorization to explain that the jet replacement is beyond the contract and that there will be an additional cost to youIn your statement to the Revdex.com you said that the pool is loosing inches per dayIf so, have you let it leak until it either stopped or slowed down? Has the pool leaked below the jets that need replaced? If so there is a problem beyond the jets so we will need to address it as well If there is a defect in the liner it would fall upon the liner manufacturer, however, I will work with you to resolve it.Yes I will help you to resolve these issuesPlease be patient and allow us to do so.Thank you,Buster S***

Dear Mrs*** ***,In response to your letter from June 22, regarding Mrs***.Yes we agree to apply a bigger patch and protective foam to the step area.Yes, we agree to remove the old stripped screws and add in new screws.Upon completion of these tasks we will receive payment of the balance on the contract of $1,000.However, we would not be able to spend any more time on the job with out compensation. Our men are paid hourly and would require additional time to instruct her service man on cover removal/installation.I do not agree with her refusal to pay the $for pump repairs. She has benefited from our work. I am however, willing to accept a reasonable payment for this work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
RebuttalI am willing to negotiate. The following are my requests.Concerning Communication:I have an answering machine and no messages have been left by you concerning my pool. As I said in my earlier complaint, every time I called your office and asked to speak to you, I was told you are “not available” to me.Concerning the Step area Rubbing:My maintenance man put a small patch on the area, but I would like a larger patch and protective foam added to reinforce the area.Concerning the Screws:I would like the old, stripped screws removed. I would appreciate someone from Del Suppo advising my maintenance man, while they are here, on how to gain access to the concrete hole at the bottom end of the pool where the floor mounts are for the automatic cover, so he can gain access to repair the jets and install new lights. He has questions on how to reinstall the automatic cover when he is finished.Concerning the balance:Yes I am willing and agree to pay the balance of $1,according to our signed contract, providing that the above things are completed. The invoice of #*** for replumbing the pump at the cost of $242.98, I will not pay because in checking my records, my husband nor I did not sign a service agreement or a contract to have this work performed. The work was done 4/7/and a bill with a service request form attached was sent 5/6/2016. I was told this was part of the original contract signed in January 2016, so for this reason I reject your offer.
*** ***

Dear Mrs***,We are and have been willing to work with you to find the leak and repair the issues with your Endless Pool. Some of the work done is and was additional to our contract for replacement of the liner and cover fabric. Which is why I sent you an updated statement to remind
you of the balance due and the additional repairs to date. Also, a service authorization to explain that the jet replacement is beyond the contract and that there will be an additional cost to you. In your statement to the Revdex.com you said that the pool is loosing inches per dayIf so, have you let it leak until it either stopped or slowed down? Has the pool leaked below the jets that need replaced? If so there is a problem beyond the jets so we will need to address it as well. If there is a defect in the liner it would fall upon the liner manufacturer, however, I will work with you to resolve it.Yes I will help you to resolve these issuesPlease be patient and allow us to do so.Thank you,Buster S***

Dear Mrs***,This is in response to Mrs*** letter dated June 1, 2016.Concerning communication: I have been in response since receiving the letter from the Revdex.com. Once Mrs*** filed a complaint with the Revdex.com it has been the forum for discussion of resolving the issues. I have copied her by email on all correspondence. Prior to that I have replied to her phone calls with in a responsible amount of time. I also have stopped by her house to discuss the leaking issues Concerning the step area rubbing: Although it is difficult to see from pictures only, but it appears to have rubbed on the print. It does not appear to be punctured. I can apply a reinforcing patch over this area, or put a piece of protective foam on the step. The picture does not show the step so it is difficult to assess the entire situation.Concerning the Screws:Yes we can remove and replace the screws. The electrical tape is used to hold the screw to the screw driver or screw bit. It does not serve any other purpose.Concerning the Jets:Replacement is out side of the contract. Her maintenance man will replace them. Requiring no action on my part.Concerning the Balance:The balance on the contract is $1, Will Mrs*** pay the balance upon completion of the Step area and Screws mentioned above?Also, there is an additional Invoice #*** for re-plumbing her pump. When I was at her house late March we observed that the secondary pump was leaking in the pump room. When my men went back for an additional visit to re seal the skimmer they also repaired this item. This time and materials was for this repair and not their time to repair any other items that were part of the contractThis balance due is $242.98. When will this amount be paid?I will wait for your response,Buster S***

Dear Mrs. [redacted],In response to your letter from June 22, 2016 regarding Mrs. [redacted].Yes we agree to apply a bigger patch and protective foam to the step area.Yes, we agree to remove the old stripped screws and add in new screws.Upon completion of these tasks we will receive payment of the balance on the contract of $1,000.However, we would not be able to spend any more time on the job with out compensation.  Our men are paid hourly and would require additional time to instruct her service man on cover removal/installation.I do not agree with her refusal to pay the $242.98 for pump repairs.  She has benefited from our work.  I am however, willing to accept a reasonable payment for this work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Buster you said in your letter to be patient and allow your company to resolve these issues.  For how long?  You told my husband and maintenance man that you would “make the pool right” Your contract said my pool was to be fixed and completed by 2/28/2016.  That was three months ago and I have had nothing but problems with your company and your employees.  You are not, and have not been willing to work with me as your rebuttal letter states.  You won’t even return my phone calls to try to resolve this problem.  The skimmer work and the pressure test on the lines, that the guys from your company did, were to find the leak in the pool liner that your company installed.  My pool was continuing to lose 4 inches of water daily.  You never once told us to just let the pool drain until it stops.  After receiving your letter, we turned everything off and let it drain.  It drained down 4 inches to the top of the first step, which your employees attached to the pool after the liner was put in.  You can see from the pictures that the way your employees installed the steps, which the steps were too close to the liner and rubbed a thin spot on the liner.  This spot is exactly 4 inches down.   Since your employees said the jets need to be replaced we drained the water out of the pool to below the jets.  My maintenance man was going to replace the lights and jets, but when he removed the white covers at the bottom end of the pool where the automatic motor mounts attaches to the floor for the automatic pool cover we found where the bolts put in by your employees are stripped and black electrical tape had been put around the heads of the screws to tighten the screws.  The screws were not even put in straight.  They are crooked and will be difficult to remove.  See pictures.  Your employees removed these screws twice, once when they installed the cover and then they cut the rope too short and second when they installed the second new cover with new rope.  This is poor workmanship.  Your company needs to remove these screws and replace them with new screws correctly.  The jet parts that your employee told me to order have been delivered and are waiting to be installed.  I also have the tool to fix the jets—not the pliers that you, Buster were using to mangle the jet that later your employee said was “leaking”.  The pool jet never leaked before you mangled it with pliers.  My husband and maintenance man had to tell you to stop using the pliers because it takes a special tool to remove the jets.  You as the owner of the pool company should have known about the special tool.  As far as I am concerned you are trying to take advantage of me because I am a woman and my husband passed away.   I feel like you are trying to get out of your contract.  I think the reason you sent me a bill for the skimmer and the pressure test was to get your money back because your employee cut the rope on the first cover too short and you had to eat the cost of that cover because at the time you told my husband that you would just “splice” the rope and my husband said “absolutely not”.   My husband told you we paid a lot of money and you needed to do the job “correctly”.  I agree that I owe you $1,000.00 according to the contract we signed, but you need to finish this job and do it correctly, with skilled and knowledgeable employees.  Regards,
[redacted]

Dear Mrs. [redacted],We are and have been willing to work with you to find the leak and repair the issues with your Endless Pool.  Some of the work done is and was additional to our contract for replacement of the liner and cover fabric.  Which is why I sent you an updated statement to remind...

you of the balance due and the additional repairs to date.  Also, a service authorization to explain that the jet replacement is beyond the contract and that there will be an additional cost to you. In your statement to the Revdex.com you said that the pool is loosing 4 inches per day. If so, have you let it leak until it either stopped or slowed down? Has the pool leaked below the jets that need replaced?  If so there is a problem beyond the jets so we will need to address it as well.  If there is a defect in the liner it would fall upon the liner manufacturer, however, I will work with you to resolve it.Yes I will help you to resolve these issues. Please be patient and allow us to do so.Thank you,Buster S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RebuttalI am willing to negotiate.  The following are my requests.Concerning Communication:I have an answering machine and no messages have been left by you concerning my pool.  As I said in my earlier complaint, every time I called your office and asked to speak to you, I was told you are “not available” to me.Concerning the Step area Rubbing:My maintenance man put a small patch on the area, but I would like a larger patch and protective foam added to reinforce the area.Concerning the Screws:I would like the old, stripped screws removed.  I would appreciate someone from Del Suppo advising my maintenance man, while they are here, on how to gain access to the concrete hole at the bottom end of the pool where the floor mounts are for the automatic cover, so he can gain access to repair the jets and install new lights.  He has questions on how to reinstall the automatic cover when he is finished.Concerning the balance:Yes I am willing and agree to pay the balance of $1,000.00 according to our signed contract, providing that the above things are completed.  The invoice of #[redacted] for replumbing the pump at the cost of $242.98, I will not pay because in checking my records, my husband nor I did not sign a service agreement or a contract to have this work performed.  The work was done 4/7/2016 and a bill with a service request form attached was sent 5/6/2016.  I was told this was part of the original contract signed in January 2016, so for this reason I reject your offer. 
[redacted]

Dear Mrs. [redacted],This is in response to Mrs. [redacted] letter dated June 1, 2016.Concerning communication:  I have been in response since receiving the letter from the Revdex.com.  Once Mrs. [redacted] filed a complaint with the Revdex.com it has been the forum  for discussion of resolving the issues.  I have copied her by email on all correspondence.  Prior to that I have replied to her phone calls with in a responsible amount of time.  I also have stopped by her house to discuss the leaking issues.  Concerning the step area rubbing:  Although it is difficult to see from pictures only, but it appears to have rubbed on the print.  It does not appear to be punctured.  I can apply a reinforcing patch over this area, or put a piece of protective foam on the step.  The picture does not show the step so it is difficult to assess the entire situation.Concerning the Screws:Yes we can remove and replace the screws.  The electrical tape is used to hold the screw to the screw driver or screw bit.  It does not serve any other purpose.Concerning the Jets:Replacement is out side of the contract.  Her maintenance man will replace them.  Requiring no action on my part.Concerning the Balance:The balance on the contract is $1,000  Will Mrs. [redacted] pay the balance upon completion of the Step area and Screws mentioned above?Also, there is an additional Invoice #[redacted] for re-plumbing her pump.  When I was at her house late March we observed that the secondary pump was leaking in the pump room.  When my men went back for an additional visit to re seal the skimmer they also repaired this item.  This time and materials was for this repair and not their time to repair any other items that were part of the contract. This balance due is $242.98.  When will this amount be paid?I will wait for your response,Buster S[redacted]