For starter, I inspect cars professionally and this vehicle was one of the worst when it comes to dealer deceptionVehicle was found on eBayWas a year old low mileage (less than 25k miles) , one owner, "certified pre owned" with a clean CarfaxPurchased and paid in full over the phoneI flew in from out of state and was quickly upset at the state of the car Was advertised as accident free, but I found that the front bumper, entire passenger side, and rear bumper had been previously repainted indicating at least moderate damage to a large area of the carIt was so easy to spot that I can't even believe it was incompetence on their partI am certain that they willfully withheld those facts Then the vehicle was listed with only insignificant scratches and dingsThis was also untrueI found large, deep, obvious scratches and dings some of which were hidden with touch up that didn't match Tail light had multiple large cracks and needed replacing Key fob didn't work at all Weatherstrip was dry and cracked As far as mechanical condition, it was also in poor condition Starting was hard and labored When shifting into a gear, it would drop hard and loudly into gear indicating many possible mechanical failures On the road there were intermittent abnoises from the automatic transmission The brakes were spongy and required immediate repairAlignment was also needed Certainly not what any reasonableperson would expect from a "certified pre owned" low mileage late model vehicle I brought these issues to Austin who was dismissiveHe told me that the repainting was not a significant issue Wouldn't acknowledge the very apparent transmission issuesHe finally called over the shop technician who did acknowledge the issue I finally managed to get him to refund my money, but took some effort to simply get a ride back to the airport which he told me the owner specifically said not to give me a ride backI'm still out of pocket for round trip airfare and an entire day wasted TL/DR: Car was grossly misdvertised Critical issues were intentionally withheldHidden accident and had faulty transmission Clearly NOT a certified pre owned vehicleSimply and absolutely false This dealership is simply unethical and deceptive
For starter, I inspect cars professionally and this vehicle was one of the worst when it comes to dealer deceptionVehicle was found on eBayWas a year old low mileage (less than 25k miles) , one owner, "certified pre owned" with a clean CarfaxPurchased and paid in full over the phoneI flew in from out of state and was quickly upset at the state of the car Was advertised as accident free, but I found that the front bumper, entire passenger side, and rear bumper had been previously repainted indicating at least moderate damage to a large area of the carIt was so easy to spot that I can't even believe it was incompetence on their partI am certain that they willfully withheld those facts Then the vehicle was listed with only insignificant scratches and dingsThis was also untrueI found large, deep, obvious scratches and dings some of which were hidden with touch up that didn't match Tail light had multiple large cracks and needed replacing Key fob didn't work at all Weatherstrip was dry and cracked As far as mechanical condition, it was also in poor condition Starting was hard and labored When shifting into a gear, it would drop hard and loudly into gear indicating many possible mechanical failures On the road there were intermittent abnoises from the automatic transmission The brakes were spongy and required immediate repairAlignment was also needed Certainly not what any reasonableperson would expect from a "certified pre owned" low mileage late model vehicle I brought these issues to Austin who was dismissiveHe told me that the repainting was not a significant issue Wouldn't acknowledge the very apparent transmission issuesHe finally called over the shop technician who did acknowledge the issue I finally managed to get him to refund my money, but took some effort to simply get a ride back to the airport which he told me the owner specifically said not to give me a ride backI'm still out of pocket for round trip airfare and an entire day wasted TL/DR: Car was grossly misdvertised Critical issues were intentionally withheldHidden accident and had faulty transmission Clearly NOT a certified pre owned vehicleSimply and absolutely false This dealership is simply unethical and deceptive