Century RV, Inc.

Complaint: ***
I am rejecting this response because: I signed thre the paperwork because I was mislead by your finance personI will also reject your offer to fix the hitch due to it being fixed alreadyFeel you didn’t take this serious and are just attempting to do as little as possible to keep your rating here on Revdex.comI am refinancing my loan as to stop any further compensation you will receive from BOA on the loanAs for warranty work on my camper I will choose to have someone else fix and service it as having one of your managers square off with me during my pre delivery was unacceptable*** has been notified of the issue with you all as a ***, left a negative google review which I should have read the many others before purchasing with you allYour offer of resolution even shows you didn’t read and or take this complaint seriouslyHorrible service and follow up seems to run deep there
Sincerely,
*** ***

The pay off in question was made on 8-23-we received the title for the payed off unit on 9-8-We did experience a funding delay due to stipulations that were not forth coming from the customerOur finance manager drove to the customers house to finalize the loan.There are not two existing
loans.We hope this answers any concerns that you may have

We would be happy to refund your deposit in the amount of $500. We apologize this was not already processed for you. Please contact either *** or *** with your *** ending in *** and they can refund this amount for you. We refund deposits in the same manner they were
originally taken. I also understand that you were not receiving any calls back from those you did contact via phone. Please fell free to contact *** or *** via email also at ***@centuryrv.com or ***@centuryrv.com. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The people at Century RV were gracious and understandingI am more than satisfied!!!!
Sincerely,
*** ***

As per our conversation we have to collect what was on the contracts sent to the lenderAs for the previous finance manager his departure had nothing to do with your paper workBut we must abide by the terms sent to the bank or it would be a miss representation of the facts to the lenderTo
summarize you signed a new finance contract and purchase order when you took delivery that clearly stated the down payment

Mr Perkins was refunded his money Mr Perkins was told it wood take a few days he continued to make several threatening and foul calls that we have recordedJust like with any business we have to wait for the customers check to clear before we refund a check

We are sorry you have not been able to get scheduled after some investigation have found your unit listed under a different name as the person listed on this complaint? We have been running two weeks out do to overwhelming demand and staffingHowever we have added staff and are getting time
frames down If you contact Mike in service he will help you get your trailer inPlease let us know if you have any further issuesThank you

After speaking with our two service writers, they informed me Mr***'s repairs on his unit were completed the first of August and he has picked up the unit. I apologize for his first experience with us and hope this last one met his expectations. Please let us
know if there is anything else we can help with. Thank you,***

Were sorry you feel the way you do however you did sign a we owe document stating that you were owed nothing at the time of sale.The Rv in question was sold AS-IS, it is also worth noting that the we owe document makes note of any verbal promises and states they need to be in writing.We do
however extend service and parts at cost to our customers after the sale but the parts must be bought from us and not a competitorThank you

Were sorry to hear that you are unhappyWe would be more than happy to take care of any problems regarding your hitch and any warranty issues just get with Jeremy in service to set an appointmentSince three and half months have elapsed since you purchased regarding these
issues there is nothing we can do about the bank contract at this pointAccording to your file and you did sign a year contract and were given copiesAs to any other verbal claims all we can go by are the documents you signed.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm very sorry that your having problems, if i'm understanding you right you have an extended warranty that should cover your repair contact our service dept and they can set an appointment for you Thank you

Complaint: ***
I am rejecting this response because:We are in a situation of conflicting opinions***/Century have stated
that the coach is "working as designed"I disagree with their assessment, furthermore Century's service manager has stated, and I quote, "...it just doesn't seem right to me...but *** says that it isThere's nothing I can do!" I am in the process of getting an independent third party to confirm Century's findings. While it has been difficult with the recent hail storm that hit the *** ** area, the coach is currently being looked at to evaluate the function of the furnaceI am awaiting their opinion to move forward
Sincerely,
*** ***

Mr. [redacted] was uncomfortable with the amount of time it took so secure credit and delivery date.  Mr. [redacted] called Century RV and was verbally abusive to several of our employees and it got to the point in which we did not feel comfortable continuing the sales process with Mr. [redacted].  We...

informed him of this and sent his file to the appropriate department for a full refund of deposit.  The contract Mr. [redacted] signed with Century RV allowed for a 7 day window for us to finalize the transaction and take delivery.  Due to issues beyond our control and Mr. [redacted]' control the delivery did not take place in the allotted time.

Title was sent fed ex on Dec 5th ,2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please mail me the check for the refund, and I will call the number for the protection plan.
Sincerely,
[redacted]

The heating systems meets the manufactures standards. We have conveyed this information to [redacted] and are unable to do anything more. Thank you

Looking further into this deal the down payments have been collected in full and Mr. [redacted]'s title papers were overnighted to Laramie County via [redacted] on Friday August 5th.  Tracking Number: [redacted].  Please let me know if there is anything else we may help with.  We apologize for any confusion or inconvenience this may have caused. Thank you,[redacted]

First, I would like to apologize as it seems like several things went wrong during your experience with us.  We would be happy to refund you the $399 handling fee.  You should not have had to spend the time or money cleaning a new trailer.  Regarding the interior protection, we would...

like to send a representative  to your house to apply the interior protection.  We will have them contact you at your Daytime Phone: [redacted] and you can schedule a date and time that works for you. Thank you.