Century Stone Hill

Complaint: ***
I am rejecting this response because:We gave the management $in deposits $non refundable pet deposit plus $deposit Now management has lost track of our $deposit We will not pay for management's' incompetence or malfeasance
Regards,
*** ***

Good Afternoon!We received a letter through the mail instead of through our online portal.  I've attached the complaint we received, and drafted a response below.  Is there anything else I should provide to you?  Please let me know when you get a chance.In regards to complaint...

#[redacted], the residents did move out with a balance due from final water bill and damages. There was no deposit to be applied to the balance due to no deposit paid and completed during the lease term. The resident paid and were charged the $700 non-refundable pet fee; however the $300 refundable pet deposit that was originally agreed on and due was never paid in full or signed for by the resident on the front page of the lease. Therefore the partial payment was used as a credit toward their residential account and was used by the resident toward rent due. Paragraph 4 of the Texas Apartment Association contract reflects the $0.00 deposit received or held. Consequently we are unable to apply any balance due toward a nonexistent refundable deposit. Please see attached lease documentation and ledger for reference. Thank you so much![redacted]Executive AssistantCWS Capital Partners LLC[redacted]