We feel we did everything in our power to rectify the issue while the guest was with usThere was, in fact, a plumbing issue but we acted upon it immediately when the guest reported itThere had been no prior problem with the suiteThe guest had already spent three nights in the suite without
issueThe guests stated they were not helped in leaving, but, in fact, were helped to their vehicle by two members of our staffWe even offered to find other accommodations for them when they conveyed that moving to a different suite was not desirable to themWhen this guest wrote to us to voice his complaints, we responded with a two page letter from the owner of the suites both apologizing and explaining fully the events that took place the day of their departureApparently the guest was not satisfied with that responseIn an effort to satisfy this guest, we have issued a credit to their Mastercard in the amount of $which constitutes a full refund for the charge of $for June and a 25% discount for the other three nights of their stay, as requested in the "Desired Settlement" of this complaint ID ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We feel we did everything in our power to rectify the issue while the guest was with usThere was, in fact, a plumbing issue but we acted upon it immediately when the guest reported itThere had been no prior problem with the suiteThe guest had already spent three nights in the suite without
issueThe guests stated they were not helped in leaving, but, in fact, were helped to their vehicle by two members of our staffWe even offered to find other accommodations for them when they conveyed that moving to a different suite was not desirable to themWhen this guest wrote to us to voice his complaints, we responded with a two page letter from the owner of the suites both apologizing and explaining fully the events that took place the day of their departureApparently the guest was not satisfied with that responseIn an effort to satisfy this guest, we have issued a credit to their Mastercard in the amount of $which constitutes a full refund for the charge of $for June and a 25% discount for the other three nights of their stay, as requested in the "Desired Settlement" of this complaint ID ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]