Complaint:
I am rejecting this response because: what they sent me had holes in it at the end of each plank These were obviously store display panels Unusable and I still was charged
Sincerely,
Kevin ***
Initial Business Response /* (1000, 11, 2015/07/09) */
Jennifer,
Mr*** from our office spoke with Ms*** on June 24th and resolved all issues by issuing a check for $to compensate for a plumbing repair and setting up an appointment to recaulk around her tubI thought he
had responded to Revdex.com as wellSorry for the oversight
Kathleen ***
Complaint:
I am rejecting this response because: All the lot numbers were the sameThe coalleges Mike *** told us to check the boxesWe certainly would have if told but he never said anything like that at all and appears he no longer works thereWe are still expecting a monetary settlement for the poor product qualityAt least should receive a refund for the tile
Sincerely,
Debra ***
I apologize for the lapse in time for a response to this claim. The contact information for our Revdex.com responses and service is no longer Mike [redacted]. Our policy is clearly stated on our invoice that No adjustments will be made once merchandise has been installed. This material was professionally...
installed and as a professional that installer is responsible to accept or decline to install any material supplied by the customer using proper installation procedures. All materials should have been checked prior to installation
Complaint:
I am rejecting this response because: what they sent me had holes in it at the end of each plank These were obviously store display panels Unusable and I still was charged
Sincerely,
Kevin ***
Initial Business Response /* (1000, 11, 2015/07/09) */
Jennifer,
Mr*** from our office spoke with Ms*** on June 24th and resolved all issues by issuing a check for $to compensate for a plumbing repair and setting up an appointment to recaulk around her tubI thought he
had responded to Revdex.com as wellSorry for the oversight
Kathleen ***
Complaint:
I am rejecting this response because: All the lot numbers were the sameThe coalleges Mike *** told us to check the boxesWe certainly would have if told but he never said anything like that at all and appears he no longer works thereWe are still expecting a monetary settlement for the poor product qualityAt least should receive a refund for the tile
Sincerely,
Debra ***
I apologize for the lapse in time for a response to this claim. The contact information for our Revdex.com responses and service is no longer Mike [redacted]. Our policy is clearly stated on our invoice that No adjustments will be made once merchandise has been installed. This material was professionally...
installed and as a professional that installer is responsible to accept or decline to install any material supplied by the customer using proper installation procedures. All materials should have been checked prior to installation
Additional material was delivered to Mr. [redacted] in excess of the original order for him to complete his installation.