Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I will wait until late June to return it before the July [redacted] cut-off date Sincerely, [redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot)We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer serviceFor reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will pay return shipping both ways and refund theproduct price Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, The customer also filed achargeback on June [redacted] that was found in our favor At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to usWesincerely apologize to the customer for any inconvenience We welcome any questions that she mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, JulieL***RadiancyTeam
Revdex.com: I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, MikeI explained the issues surrounding this complaintMike confirmed that my name was indeed removed from Collections and that the matter was closed on I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would like to thank the Revdex.com for their assistance in resolving this matter Sincerely, [redacted]
Dear Revdex.com: We are writing concerning the customer's complaint and understand she would like to return her unit As stated in our previous response, we will not accept a return from the customer Please note that we consider this complaint closed We sincerely apologize to the customer for any inconvenience Please have the customer contact us at [redacted] ***, Monday through Friday for further assistance Thank you, Julie L [redacted] Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s rejection The customer was sent an email with a promotion code to purchase the no!no! plus for $ At the bottom of the promotion email she received, it is specified that all sales are final A copy of this email was included in the previous response, and has been attached again with the “all sales final” disclaimer highlighted Because of this, we are unable to accept the customers return for a refund Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank you, [redacted] Radiancy Team
Dear Revdex.com:We are writing concerning the customer's complaintWe understand the rubber band has slipped off the no!no! and the customer would like a warranty exchange because the unit does not work As a courtesy, we will be happy to send the customer a one-time warranty exchange, even though her warranty ended in We have attempted to contact the customer and have not been able to reach her Please have this customer contact us at the number belowWe would like to discuss the warranty exchange process with her.Additionally, the customer indicated in her complaint that her no!no! was used on a daily basis by more than one member of her family We are very happy to hear that the customer likes the no!no! and would appreciate it if the customer would email us a testimonial regarding this Please ask the customer to send the testimonial to [redacted] and please ask her to also include a statement saying that she authorizes us to use her email as a testimonial.Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistanceThank you,Julie L***Radiancy Team
Dear Revdex.com: We are responding to the customer’s complaint We understand this was a gift to the customer; however, we are unable to locate an order with the information provided If the unit was purchased directly through us or through an approved dealer and the customer has proof of purchase, we can offer the customer a warranty exchange if the unit is damaged, but we cannot offer a refund Please note that if the customer did not purchase her no!no! through an approved dealer, she will have to request a refund from where she originally purchased the unit We sincerely apologize to the customer, but since we are unable to locate the order in our system, we consider the complaint closed Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
Dear Revdex.com:We are writing concerning the customer's complaintWe understand the customer has not received her refund Due to the escalation, the account has been reviewed The customer called to return her no!no! on October *, The agent told the customer that if she agreed to keep the unit, we would give her a 25% discount This letter confirms that on October *, 2015, the customer was refunded $ It can take up to two billing cycles for the financial institution to post the refund to the customer’s account For reference, the time and date stamp for the refund is below If the customer is unable to locate the refund, please ask her to take this information to the bank to help them locate itSettlement Date and Time: **-Oct-22:21: EDTAdditionally, we have no records of the customer trying to call us after the refund was processed We sincerely apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance.Thank you,Julie L***Radiancy Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The second part of that email did not exist on the email I receivedaddtionally if you click on the link at the top of that email --> " [redacted] ***" [redacted] There is NO reference to final sales anywhereand the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final?? (Attached .jpg)So again I askwhere is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within days no questions asked?? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I will wait until late June to return it before the July [redacted] cut-off date Sincerely, [redacted]
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot)We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer serviceFor reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will pay return shipping both ways and refund theproduct price Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, The customer also filed achargeback on June [redacted] that was found in our favor At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to usWesincerely apologize to the customer for any inconvenience We welcome any questions that she mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, JulieL***RadiancyTeam
Revdex.com: I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, MikeI explained the issues surrounding this complaintMike confirmed that my name was indeed removed from Collections and that the matter was closed on I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would like to thank the Revdex.com for their assistance in resolving this matter Sincerely, [redacted]
Dear Revdex.com: We are writing concerning the customer's complaint and understand she would like to return her unit As stated in our previous response, we will not accept a return from the customer Please note that we consider this complaint closed We sincerely apologize to the customer for any inconvenience Please have the customer contact us at [redacted] ***, Monday through Friday for further assistance Thank you, Julie L [redacted] Radiancy Team
Dear Revdex.com: We are writing in response to the customer’s rejection The customer was sent an email with a promotion code to purchase the no!no! plus for $ At the bottom of the promotion email she received, it is specified that all sales are final A copy of this email was included in the previous response, and has been attached again with the “all sales final” disclaimer highlighted Because of this, we are unable to accept the customers return for a refund Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank you, [redacted] Radiancy Team
Dear Revdex.com:We are writing concerning the customer's complaintWe understand the rubber band has slipped off the no!no! and the customer would like a warranty exchange because the unit does not work As a courtesy, we will be happy to send the customer a one-time warranty exchange, even though her warranty ended in We have attempted to contact the customer and have not been able to reach her Please have this customer contact us at the number belowWe would like to discuss the warranty exchange process with her.Additionally, the customer indicated in her complaint that her no!no! was used on a daily basis by more than one member of her family We are very happy to hear that the customer likes the no!no! and would appreciate it if the customer would email us a testimonial regarding this Please ask the customer to send the testimonial to [redacted] and please ask her to also include a statement saying that she authorizes us to use her email as a testimonial.Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistanceThank you,Julie L***Radiancy Team
Dear Revdex.com: We are responding to the customer’s complaint We understand this was a gift to the customer; however, we are unable to locate an order with the information provided If the unit was purchased directly through us or through an approved dealer and the customer has proof of purchase, we can offer the customer a warranty exchange if the unit is damaged, but we cannot offer a refund Please note that if the customer did not purchase her no!no! through an approved dealer, she will have to request a refund from where she originally purchased the unit We sincerely apologize to the customer, but since we are unable to locate the order in our system, we consider the complaint closed Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team
Dear Revdex.com:We are writing concerning the customer's complaintWe understand the customer has not received her refund Due to the escalation, the account has been reviewed The customer called to return her no!no! on October *, The agent told the customer that if she agreed to keep the unit, we would give her a 25% discount This letter confirms that on October *, 2015, the customer was refunded $ It can take up to two billing cycles for the financial institution to post the refund to the customer’s account For reference, the time and date stamp for the refund is below If the customer is unable to locate the refund, please ask her to take this information to the bank to help them locate itSettlement Date and Time: **-Oct-22:21: EDTAdditionally, we have no records of the customer trying to call us after the refund was processed We sincerely apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance.Thank you,Julie L***Radiancy Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The second part of that email did not exist on the email I receivedaddtionally if you click on the link at the top of that email --> " [redacted] ***" [redacted] There is NO reference to final sales anywhereand the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final?? (Attached .jpg)So again I askwhere is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within days no questions asked?? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]