CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your assistance!
Sincerely,
*** ***

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: Subsequent to this complaint, on December 17th, the customer engaged CenturyLink and has already had the downtime in question adjusted in the amount of $CenturyLink provides that this
is sufficient to close this complaint as resolvedCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

My mothers information is *** *** - phone ***. Please check your records for all the complaint calls that were made in regard to that phone # and mistakes made by centurylink. The latest one was someone at your company dropped off one of my mother's house #'s and she never received her bill and centurylink once again threatened to shut off her phone.Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They are only responding to what happened after the factI signed up for service at a rate of $per month, and initially paired phone service with itWhen I found out I did not have to have the phone service with it to get that price I cancelled the phone but they kept charging me for itThen after calling numerous times to see why they were still overcharging me, they took the phone service off finally but said that that $service was no longer availableIt’s bait and switch after overcharging me in the first placeThen they keep charging me $dollars a month, so even their response doesn’t explain why they aren’t honoring the initial terms, or the one they switched me toI would like to be reimbursed for all the months they charged me for phone service when I only had it for days, but due to their inefficiencies, or whatever, they didnt cancell the phone service for several months afterward and then charge me more than what I signed up for.
Sincerely,
*** ***

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: Account numbers can change for a myriad of reasons so having multiple account numbers in reference to a particular customer may not be unusual unless said account numbers have overlapping charges
fir the same services at the same time/dates billedThat said, the review of the current account number does not produce the information needed to address this complaintIf the customer can provide that account number(s) as slated on the collection notice as well any other relevant information, preferably a photo copy attached to an email addressed to *** the complaint can be reviewed and addressed accordinglyCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have reviewed the billing complaint from *** regarding a billing increaseI reviewed the closed account showing the reason ***'s bill increased was due to their promotional discounts expiring in November 2017. CenturyLink reminds our customers when their promotions are set
to expire by posting the update every month on their billThe bill stated how much their monthly discount was, when it expires and what the standard rate will be once the service agreement is upWe encourage our customers to view their bill every month and contact us in a timely manner if they have any questionsBased on my findings there are no credits due on this closed account CenturyLink apologizes for any frustration this matter has causedSincerely,Mr.T***

To whom it may concern: I have reviewed the customers’ complaint and found the following: CenturyLink would be happy to investigate any issues the customer has but is unable to at this time with the information provided in this complaintThe Name, the address and phones listed in the complaint did
not return any account informationIf the customer would still like CenturyLink to assist with this complaint, please have the customer contact the executive office Manager handling this complaint at any of the means listed belowPlease have the customer provide the account number or phone number and the service address and any other info as is printed on the billCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced and appreciates the opportunity to resolve this complaintSincerely, *** *** Executive Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care *** ***

I have reviewed the customer's reply regarding internet service issues and request to disconnect without an early termination fee and refund for months paidI don't show the customer has filed any repair requests trouble tickets for this line the notes indicate they first advised us the service wasn't working on 12/19/ I have requested our Internet Escalations Team check the account data and for any tech notes history on this customer's account. I will advise the customer of the findings and resolution within a few business days via their email or contact number provided We apologize for the delay in resolutionSincerely,Mr.***

CenturyLink appreciates Ms*** giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our trainingUpon review, I verified on June 6, 2016, Ms*** was advised
her account was given additional credits in previous billing due to a billing errorAfter review, all billing concerns have been addressedThe Early Termination fee in question would be valid if Ms*** decided to cancel service** CenturyLink Customer Advocacy Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 4, 2015/09/08) */
CenturyLink did make an error on the order to removed Prism services on 1/31/This mistake took off the internet only line rate and added a regular line rate charge, these charges are both $and the cusotmer was only being billed for
each month, never double billed
Basically the only difference in the in regards to billing is that the charge no longer showed up in the packages area of the bill but rather under the voice sectionThis mistake was corrected on 8/20/and billing should show as corrected in to bill cycles
CenturyLink apologizes for any confusion
Sincerely,
***
CenturyLink Customer Advocacy
Initial Consumer Rebuttal /* (3000, 6, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was also told there would be no penalty for canceling my service before a year was up, I signed my original contract in November when I started the lease on my apartment, then when I canceled prism apparently it started a new contractI will not be in my apartment until January, I should not have to pay for a service I am not receiving
Final Business Response /* (4000, 8, 2015/09/29) */
I have noted Ms***'s account in different areas alerting CS to not charge the CenturyLink early term fee when she calls in to cancel service
Thanks,
***
CenturyLink
Final Consumer Response /* (2000, 10, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the professionalism I am not recieveing, I wish it had not gotten this far to begin withThank you

1/27/Centurylink has reviewed the charges on the customers account regarding the debit for the modem in the amount of $The customer indicated they mailed the modem backThe account was issued credit today for the modemCenturylink apologizes for the poor customer service received
regarding this matter.***/Centurylink Manager

Complaint: ***
I am rejecting this response because: They DO have my name, address and phone numberanother delay tactic by centurylinkThis is exactly the problemI've been their customer for almost yearsOf course they have my informationI'll be glad to provide it again but this email says not to include that info on this response (as if centurylink doesn't know that!!) because it is not secure. Please advise me on the next step and how to provide centurylink with info they already have in a secure wayI will pursue this as far as possible so this doesn't happen to others. thank you,
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only a part of the requested resolution.
Century Link needs to contact the three credit reporting companies and clear the past due items on the credit reports. My credit dropped from to as a result of their reporting that the account was past due when in fact it was not
Sincerely,
*** ***

04/18/2016CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings:Upon research of Mr***’s CenturyLink account, I found records of Mr*** contacting CenturyLink in regards to disconnection of service on
02/03/Mr*** was advised he was still under a contract for serviceMr*** accepted an offer to change the internet to a seasonal suspend for a lower monthly rate rather than pay the early termination feeThe contractual promotional reminder is on every bill statement: Service Period: Mar - Apr 12 You are receiving a reduced monthly rate for your High-Speed Internet service because of your month term commitmentWhen your current agreement expires on 09-08-your monthly rate will change to the standard rate.On 03/17/2016, Mr*** called CenturyLink again stating the account was supposed to be disconnectedAn order was placed to disconnect service and reverse billing to 03/01/Mr*** was advised of the early termination fee.On 03/23/2016, Mr*** called again and spoke with CenturyLink’s escalations team who issued credit till 02/01/2016.As the account had already been disconnected and billing has been reversed to 02/01/2016, CenturyLink has sustained the remainder of the balance due on the account of $as valid (balance includes past due balance from before 02/01/and the early termination fee)CenturyLink closed this complaint.Sincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Complaint: ***
I am rejecting this response because: they em clearly did not read my complaintI am not paying the cancelation fee because their salesperson quoted me an incorrect priceI called in times previous to canceling to try to get answers and never received an answer.
Sincerely,
*** ***

After reviewing all concerns with *** ***'s assistant ***, I agreed to onetime credit of $to offset the billing in dispute or to waive the CenturyLink early termination fee for internet and home service*** *** will review all television concerns with *** *** has my direct contact information for all further discussion regarding the described resolution offers** CenturyLink Customer Advocacy Group

Revdex.com:You mentioned frustration, this is NOT frustration. You just can't get things correct. I have tried repeatedly to get this corrected, with no results. Not only that, after I got Internet service with you, I found out that I had been lied to twice. Your company is EVIL!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not received a definite answer to the monthly charge for tv serviceThe bill has been different every month and never what I was told on the phoneThe original p*** I was given in May, I have been told they "so not have to honor it" I also have been given different answers regarding the auto pay program
Sincerely,
*** ***