In I ordered a Harley Davidson Motorcycle from Shawn C [redacted] at Military Autosource on Andersen Air Force Base Guam As part of this transaction I placed a deposit with Shawn in cash Shortly thereafter my family fell upon hard times and I attempted to cancel the order Shawn informed me that cancelling the order was no problem but I could also ride the order out and place it against a model instead which would give me a year to settle the family issue I agreed and allowed them to keep the deposit After returning to the US I realized that my situation was not going to improve and continuing to purchase the motorcycle was not an option I contacted Shawn and again he informed me that cancelling was not an issue He told me repeatedly that the deposit would be returned However e-mail after e-mail was sent and no return of the has been made in almost a year
I'm an expat business executive who's recently relocated to the United States for workDuring my relocation process, I came across International Autosource ( [redacted] /) as an agency which provides cars on lease/purchase to expats like myself who have no previous credit and driving history in the USThe agency claims to provide maximize cost savings by offering their services which enable getting the best price for the car of choice and also have a best price guarantee where they match the price in case a customer comes across a better offer from the dealer plus give off an additional $when someone puts up a better offer than themI was put in touch with a sales executive who promised to help me find a good deal for a car of my choice Considering that I would need a car once I land in the US, I decided to go with them to lease an Audi Amodel carMy request was to go for an Audi APremium model in Manhattan Gray color as that was the color me and my famil
I was deployed to an overseas location for several months and on multiple times discussed purchasing a car with a rep from this company named Simon Halley who sold me a car and specifically told me multiple times that I can cancel with no fee and receive my deposit of $back until the date of delivery He also stated that he would be "with me through the whole process for changes and questions" After I returned from deployment in Nov 2017, I made several requests to change items on my vehicle and reach out to Simon There was no reply to a single email and he was overseas and I was stateside I also attempted phone calls but no answers I received a email in December from Simon saying he was on vacation then again no reply until I was referred to a Joana V [redacted] , who then did not reply to emails I attempted multiple calls to her trying to change the car and in December I decided to cancel the car when I finally spoke to Joana via the phone She said ok and will messag
I purchased a Audi Qin September from Sam C [redacted] at the MAS Kaiserslautern dealership with the understanding that I the vehicle I was purchasing was covered by the Audi Care plan for the life of the vehicleI was told specifically by Sam C [redacted] that all Audi's purchased from MAS came with Audi Care Plan as an incentive for military to purchase from MASThat was one of the primary reasons that I purchased the vehicleI recently took my vehicle to get serviced at Molle Audi in Kansas City and initially they believed the vehicle was covered until they submitted the claim to Audi and they rejected itI was then sent a document showing the plan had been activated but then terminated on 9-**-I reached out to MAS and was told that the activation of the plan was an error made on their partI was also told that Audi's purchased from MAS are not covered under the plan as I was previously toldI did not receive anything in writing from the salesman so I have no physical pr
I went to get my new car today and it is not what I ordered There was scratches, wrong color seats, none of the adding I was told I was paying for, miles already on it when it was just delivered, and other defects in the Jeep *** does not respond or call back when we have an issue and it was late as per my delivery date I need this car for my *** and I paid in full 44,in cash I want a FULL refund due to car defects, terrible sales rep TROY in Osan Korea I would like a refund in the next week so I can purchase something else to drive to my new duty location Please help me I don't know what else to do with these people!
I made an order for a Fand I receive several discouunts like it suposed to be now when is about time to do the final paper work they had made a mistake and they dont want to grant me the price that was given to me, I have the buyers offer and does not match what the were suppost to offer, I also have prove of the price ofer with signatures
This business sells new vehicles and motorcycles to service members or government personnel who are TDY or deployed overseas for over daysI purchased a motorcycle from Military AutoSource during my assignment to South KoreaIt wasn't until after purchasing the motorcycle that I found out about the "for 12" program which allows the buyer to return the motorcycle between the and month markI was verbally told by my salesman that benefit was available and it is also listed on my sales contractHowever, I tried using that benefit in June and was informed by their representative that there was a 10% down payment of the sale price that was required at the time of purchaseThis requirement was not explained at the time of purchaseIt has been about months since the last time I contacted the representative which there has been no reply backI feel it might be an attempt on their behalf for the benefit to expire
I ordered a brand new vehicle in March of with the promise of it being delivered overseas through this company (who specializes in delivering vehicles to military members overseas) by mid to late July of The date was then pushed back to ** Aug On or about the *** of August the vehicle showed up in Europe only to be stopped by a new logistical supply chain that the company started to useThe vehicle has now been sitting at the port since about the *** of August (going on days now)On or about the *** of September the company told me they had received control of the vehicle and would be moving it to its final destination and that I needed to pay the outstanding amount on the vehicleThis needed to be done evidently in order to move it to its final destination since they had now resolved the delivery problem and had control of the vehicleThey said on or about ** Oct I would be able to pick it upSo I paid and waited a few weeks as I was
In I ordered a Harley Davidson Motorcycle from Shawn C*** at Military Autosource on Andersen Air Force Base Guam As part of this transaction I placed a deposit with Shawn in cash Shortly thereafter my family fell upon hard times and I attempted to cancel the order Shawn informed me that cancelling the order was no problem but I could also ride the order out and place it against a model instead which would give me a year to settle the family issue I agreed and allowed them to keep the deposit After returning to the US I realized that my situation was not going to improve and continuing to purchase the motorcycle was not an option I contacted Shawn and again he informed me that cancelling was not an issue He told me repeatedly that the deposit would be returned However e-mail after e-mail was sent and no return of the has been made in almost a year
I purchased a Audi Qin September from Sam C*** at the MAS Kaiserslautern dealership with the understanding that I the vehicle I was purchasing was covered by the Audi Care plan for the life of the vehicleI was told specifically by Sam C*** that all Audi's purchased from MAS came with Audi Care Plan as an incentive for military to purchase from MASThat was one of the primary reasons that I purchased the vehicleI recently took my vehicle to get serviced at Molle Audi in Kansas City and initially they believed the vehicle was covered until they submitted the claim to Audi and they rejected itI was then sent a document showing the plan had been activated but then terminated on 9-**-I reached out to MAS and was told that the activation of the plan was an error made on their partI was also told that Audi's purchased from MAS are not covered under the plan as I was previously toldI did not receive anything in writing from the salesman so I have no physical pr
I originally sent a notification email to the MAS office in Wiesbaden requesting a refund of the $deposit as they have not been able to accommodate the Ram build as orderedThis request was sent on * November and I have not had any reply or refund as of this correspondenceI have physically visited the Wiesbaden office and the database never had all the updates so the truck build was never updated with all features offered by FCAI could not accurately build a truck
This is the last note I sent on * November 2018:
“Please cancel Ram Truck Order, customer # *** Please have $deposit to order refunded back to Credit Card.”
I am sure it really does not take a month to refund a simple deposit to a truck that was never ordered into any statusI was told it takes about days for a refundWhen can I expect to actually see this money again?
I was deployed to an overseas location for several months and on multiple times discussed purchasing a car with a rep from this company named Simon Halley who sold me a car and specifically told me multiple times that I can cancel with no fee and receive my deposit of $back until the date of delivery He also stated that he would be "with me through the whole process for changes and questions"
After I returned from deployment in Nov 2017, I made several requests to change items on my vehicle and reach out to Simon There was no reply to a single email and he was overseas and I was stateside I also attempted phone calls but no answers I received a email in December from Simon saying he was on vacation then again no reply until I was referred to a Joana V***, who then did not reply to emails I attempted multiple calls to her trying to change the car and in December I decided to cancel the car when I finally spoke to Joana via the phone She said ok and will messag
I'm an expat business executive who's recently relocated to the United States for workDuring my relocation process, I came across International Autosource (***/) as an agency which provides cars on lease/purchase to expats like myself who have no previous credit and driving history in the USThe agency claims to provide maximize cost savings by offering their services which enable getting the best price for the car of choice and also have a best price guarantee where they match the price in case a customer comes across a better offer from the dealer plus give off an additional $when someone puts up a better offer than themI was put in touch with a sales executive who promised to help me find a good deal for a car of my choice
Considering that I would need a car once I land in the US, I decided to go with them to lease an Audi Amodel carMy request was to go for an Audi APremium model in Manhattan Gray color as that was the color me and my famil
I ordered the vehicle in September with $3,down paymentI was given an estimate date of delivery here in OSAN AirForce Base in April, However, the vehicle never arrived hereI was told to pay full amount before the delivery without even inspect the car
So, I paid the balance ($58,587.50) in May I called their Customer Service number three times sinceFirst I was told the car is sitting at the shipping dockSecond, the car will be shipped ** June, Third time, I was told the car will be shipped in ** July
At this time, I'm not sure of their intentWhy am I being treated like a child begging for the candy that is fully paid for at $61,Soon, I may be departing Korea to somewhere elseThen, where can I find the vehicle that I'm not sure even existPlease help
I was originally quoted a price of 40,after rebates/incentives decreased to 36,Added bedliner and extended(which I did not ask for) increased the price to around 40,I was notified that the original contract was incorrectNew quote without rebates/incentives came to 46,After discounts applied 41,It took longer than what I was promised to take delivery of vehicleI had to drive an hour and a half when there was a dealership minutes awayPrior to piof vehicle, I couldn't get my point of contact to return my call after several attempts Paperwork that I provided to salesman as proof of deployment was missing, vehicle quote had the incorrect, name, address, phone #, etc After several phone calls inquiring about proof of extended warranty, still has not been received
They are absolutely horrible I did a voluntary repo through my finance company due to having surgery and having my heart stop on the operating table for min sec Cant really drive if you are having seizures due to it Well my finance company repossessed the car I got pictures and everything Overseas Sales took it upon themselves to go behind my finance companies back and open an account with them for the cost of the vehicle They were told to either find the vehicle that the bank took and give it back or wipe away the debt Since they know they are in the wrong they have done hard inquiries on my credit report on 1/6/17, 7/13/17, 9/22/17, 1/10/18, 8/15/18, and 9/27/amd still have not found my vehicle They are shady and will screw any military member or veteran over that they possible can
I purchased an Audi Qvehicle from Military Autosource in the United Kingdom on June **, I paid in full and received a receipt with a requested delivery date to Charlotte, North Carolina on July **, It is now August *** and the vehicle has not been delivered So basically I have spent over $45,500k and have nothing to show for it but an electronic receipt Additionally, no one has bothered to call or email me on the status or updates for my vehicle purchase In fact, since February of this year, I have never received an emails from MAS in the US The only emails sent were from the MAS UK, specifically for payment, receipt and to answer some of my questions Since July ***, I have called and emailed MAS in the U.K., Audi in Charlotte, and the MAS HQ in NY, and no one can tell me where my vehicle is A rep from MAS HQ NY stated she dropped the ball and was tracking my shipment and told me it would take weeks for delivery She never told me where my car was in the
I just purchased a car through Military Auto Source at *** **The salesman was polite and helpful with finding the right vehicle for my family and assured me that it would be ready for me to pick up at the port this FridayBecause of this, I made the purchase, made the down payment, and got everything I needed done in timeTwo days before I was expecting to drive 6-hours to pick up the vehicle, I was informed that it would not be ready until next week at the earliestMy family and I just arrived here and have no transportation other than if/when people are willing to give us ridesI asked if they could provide me a rental or loaner to get us through until our car would be ready, but was told they were unable to do that because they aren't a traditional dealershipThis is causing complications for my family, as well as inconveniencing my coworkers that have had to give me rides to and from workAfter further inquiry, it was revealed that the vehicle may or may not be at th
In I ordered a Harley Davidson Motorcycle from Shawn C [redacted] at Military Autosource on Andersen Air Force Base Guam As part of this transaction I placed a deposit with Shawn in cash Shortly thereafter my family fell upon hard times and I attempted to cancel the order Shawn informed me that cancelling the order was no problem but I could also ride the order out and place it against a model instead which would give me a year to settle the family issue I agreed and allowed them to keep the deposit After returning to the US I realized that my situation was not going to improve and continuing to purchase the motorcycle was not an option I contacted Shawn and again he informed me that cancelling was not an issue He told me repeatedly that the deposit would be returned However e-mail after e-mail was sent and no return of the has been made in almost a year
I'm an expat business executive who's recently relocated to the United States for workDuring my relocation process, I came across International Autosource ( [redacted] /) as an agency which provides cars on lease/purchase to expats like myself who have no previous credit and driving history in the USThe agency claims to provide maximize cost savings by offering their services which enable getting the best price for the car of choice and also have a best price guarantee where they match the price in case a customer comes across a better offer from the dealer plus give off an additional $when someone puts up a better offer than themI was put in touch with a sales executive who promised to help me find a good deal for a car of my choice Considering that I would need a car once I land in the US, I decided to go with them to lease an Audi Amodel carMy request was to go for an Audi APremium model in Manhattan Gray color as that was the color me and my famil
I was deployed to an overseas location for several months and on multiple times discussed purchasing a car with a rep from this company named Simon Halley who sold me a car and specifically told me multiple times that I can cancel with no fee and receive my deposit of $back until the date of delivery He also stated that he would be "with me through the whole process for changes and questions" After I returned from deployment in Nov 2017, I made several requests to change items on my vehicle and reach out to Simon There was no reply to a single email and he was overseas and I was stateside I also attempted phone calls but no answers I received a email in December from Simon saying he was on vacation then again no reply until I was referred to a Joana V [redacted] , who then did not reply to emails I attempted multiple calls to her trying to change the car and in December I decided to cancel the car when I finally spoke to Joana via the phone She said ok and will messag
I purchased a Audi Qin September from Sam C [redacted] at the MAS Kaiserslautern dealership with the understanding that I the vehicle I was purchasing was covered by the Audi Care plan for the life of the vehicleI was told specifically by Sam C [redacted] that all Audi's purchased from MAS came with Audi Care Plan as an incentive for military to purchase from MASThat was one of the primary reasons that I purchased the vehicleI recently took my vehicle to get serviced at Molle Audi in Kansas City and initially they believed the vehicle was covered until they submitted the claim to Audi and they rejected itI was then sent a document showing the plan had been activated but then terminated on 9-**-I reached out to MAS and was told that the activation of the plan was an error made on their partI was also told that Audi's purchased from MAS are not covered under the plan as I was previously toldI did not receive anything in writing from the salesman so I have no physical pr
I went to get my new car today and it is not what I ordered There was scratches, wrong color seats, none of the adding I was told I was paying for, miles already on it when it was just delivered, and other defects in the Jeep *** does not respond or call back when we have an issue and it was late as per my delivery date I need this car for my *** and I paid in full 44,in cash I want a FULL refund due to car defects, terrible sales rep TROY in Osan Korea I would like a refund in the next week so I can purchase something else to drive to my new duty location Please help me I don't know what else to do with these people!
I made an order for a Fand I receive several discouunts like it suposed to be now when is about time to do the final paper work they had made a mistake and they dont want to grant me the price that was given to me, I have the buyers offer and does not match what the were suppost to offer, I also have prove of the price ofer with signatures
This business sells new vehicles and motorcycles to service members or government personnel who are TDY or deployed overseas for over daysI purchased a motorcycle from Military AutoSource during my assignment to South KoreaIt wasn't until after purchasing the motorcycle that I found out about the "for 12" program which allows the buyer to return the motorcycle between the and month markI was verbally told by my salesman that benefit was available and it is also listed on my sales contractHowever, I tried using that benefit in June and was informed by their representative that there was a 10% down payment of the sale price that was required at the time of purchaseThis requirement was not explained at the time of purchaseIt has been about months since the last time I contacted the representative which there has been no reply backI feel it might be an attempt on their behalf for the benefit to expire
I ordered a brand new vehicle in March of with the promise of it being delivered overseas through this company (who specializes in delivering vehicles to military members overseas) by mid to late July of The date was then pushed back to ** Aug On or about the *** of August the vehicle showed up in Europe only to be stopped by a new logistical supply chain that the company started to useThe vehicle has now been sitting at the port since about the *** of August (going on days now)On or about the *** of September the company told me they had received control of the vehicle and would be moving it to its final destination and that I needed to pay the outstanding amount on the vehicleThis needed to be done evidently in order to move it to its final destination since they had now resolved the delivery problem and had control of the vehicleThey said on or about ** Oct I would be able to pick it upSo I paid and waited a few weeks as I was
In I ordered a Harley Davidson Motorcycle from Shawn C*** at Military Autosource on Andersen Air Force Base Guam As part of this transaction I placed a deposit with Shawn in cash Shortly thereafter my family fell upon hard times and I attempted to cancel the order Shawn informed me that cancelling the order was no problem but I could also ride the order out and place it against a model instead which would give me a year to settle the family issue I agreed and allowed them to keep the deposit After returning to the US I realized that my situation was not going to improve and continuing to purchase the motorcycle was not an option I contacted Shawn and again he informed me that cancelling was not an issue He told me repeatedly that the deposit would be returned However e-mail after e-mail was sent and no return of the has been made in almost a year
I purchased a Audi Qin September from Sam C*** at the MAS Kaiserslautern dealership with the understanding that I the vehicle I was purchasing was covered by the Audi Care plan for the life of the vehicleI was told specifically by Sam C*** that all Audi's purchased from MAS came with Audi Care Plan as an incentive for military to purchase from MASThat was one of the primary reasons that I purchased the vehicleI recently took my vehicle to get serviced at Molle Audi in Kansas City and initially they believed the vehicle was covered until they submitted the claim to Audi and they rejected itI was then sent a document showing the plan had been activated but then terminated on 9-**-I reached out to MAS and was told that the activation of the plan was an error made on their partI was also told that Audi's purchased from MAS are not covered under the plan as I was previously toldI did not receive anything in writing from the salesman so I have no physical pr
I originally sent a notification email to the MAS office in Wiesbaden requesting a refund of the $deposit as they have not been able to accommodate the Ram build as orderedThis request was sent on * November and I have not had any reply or refund as of this correspondenceI have physically visited the Wiesbaden office and the database never had all the updates so the truck build was never updated with all features offered by FCAI could not accurately build a truck
This is the last note I sent on * November 2018:
“Please cancel Ram Truck Order, customer # *** Please have $deposit to order refunded back to Credit Card.”
I am sure it really does not take a month to refund a simple deposit to a truck that was never ordered into any statusI was told it takes about days for a refundWhen can I expect to actually see this money again?
I was deployed to an overseas location for several months and on multiple times discussed purchasing a car with a rep from this company named Simon Halley who sold me a car and specifically told me multiple times that I can cancel with no fee and receive my deposit of $back until the date of delivery He also stated that he would be "with me through the whole process for changes and questions"
After I returned from deployment in Nov 2017, I made several requests to change items on my vehicle and reach out to Simon There was no reply to a single email and he was overseas and I was stateside I also attempted phone calls but no answers I received a email in December from Simon saying he was on vacation then again no reply until I was referred to a Joana V***, who then did not reply to emails I attempted multiple calls to her trying to change the car and in December I decided to cancel the car when I finally spoke to Joana via the phone She said ok and will messag
I'm an expat business executive who's recently relocated to the United States for workDuring my relocation process, I came across International Autosource (***/) as an agency which provides cars on lease/purchase to expats like myself who have no previous credit and driving history in the USThe agency claims to provide maximize cost savings by offering their services which enable getting the best price for the car of choice and also have a best price guarantee where they match the price in case a customer comes across a better offer from the dealer plus give off an additional $when someone puts up a better offer than themI was put in touch with a sales executive who promised to help me find a good deal for a car of my choice
Considering that I would need a car once I land in the US, I decided to go with them to lease an Audi Amodel carMy request was to go for an Audi APremium model in Manhattan Gray color as that was the color me and my famil
I ordered the vehicle in September with $3,down paymentI was given an estimate date of delivery here in OSAN AirForce Base in April, However, the vehicle never arrived hereI was told to pay full amount before the delivery without even inspect the car
So, I paid the balance ($58,587.50) in May I called their Customer Service number three times sinceFirst I was told the car is sitting at the shipping dockSecond, the car will be shipped ** June, Third time, I was told the car will be shipped in ** July
At this time, I'm not sure of their intentWhy am I being treated like a child begging for the candy that is fully paid for at $61,Soon, I may be departing Korea to somewhere elseThen, where can I find the vehicle that I'm not sure even existPlease help
I was originally quoted a price of 40,after rebates/incentives decreased to 36,Added bedliner and extended(which I did not ask for) increased the price to around 40,I was notified that the original contract was incorrectNew quote without rebates/incentives came to 46,After discounts applied 41,It took longer than what I was promised to take delivery of vehicleI had to drive an hour and a half when there was a dealership minutes awayPrior to piof vehicle, I couldn't get my point of contact to return my call after several attempts Paperwork that I provided to salesman as proof of deployment was missing, vehicle quote had the incorrect, name, address, phone #, etc After several phone calls inquiring about proof of extended warranty, still has not been received
They are absolutely horrible I did a voluntary repo through my finance company due to having surgery and having my heart stop on the operating table for min sec Cant really drive if you are having seizures due to it Well my finance company repossessed the car I got pictures and everything Overseas Sales took it upon themselves to go behind my finance companies back and open an account with them for the cost of the vehicle They were told to either find the vehicle that the bank took and give it back or wipe away the debt Since they know they are in the wrong they have done hard inquiries on my credit report on 1/6/17, 7/13/17, 9/22/17, 1/10/18, 8/15/18, and 9/27/amd still have not found my vehicle They are shady and will screw any military member or veteran over that they possible can
I purchased an Audi Qvehicle from Military Autosource in the United Kingdom on June **, I paid in full and received a receipt with a requested delivery date to Charlotte, North Carolina on July **, It is now August *** and the vehicle has not been delivered So basically I have spent over $45,500k and have nothing to show for it but an electronic receipt Additionally, no one has bothered to call or email me on the status or updates for my vehicle purchase In fact, since February of this year, I have never received an emails from MAS in the US The only emails sent were from the MAS UK, specifically for payment, receipt and to answer some of my questions Since July ***, I have called and emailed MAS in the U.K., Audi in Charlotte, and the MAS HQ in NY, and no one can tell me where my vehicle is A rep from MAS HQ NY stated she dropped the ball and was tracking my shipment and told me it would take weeks for delivery She never told me where my car was in the
I just purchased a car through Military Auto Source at *** **The salesman was polite and helpful with finding the right vehicle for my family and assured me that it would be ready for me to pick up at the port this FridayBecause of this, I made the purchase, made the down payment, and got everything I needed done in timeTwo days before I was expecting to drive 6-hours to pick up the vehicle, I was informed that it would not be ready until next week at the earliestMy family and I just arrived here and have no transportation other than if/when people are willing to give us ridesI asked if they could provide me a rental or loaner to get us through until our car would be ready, but was told they were unable to do that because they aren't a traditional dealershipThis is causing complications for my family, as well as inconveniencing my coworkers that have had to give me rides to and from workAfter further inquiry, it was revealed that the vehicle may or may not be at th