Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did get one call, not heard anything from the other person they said would call I don't want to drop it until it's all said and done if that is ok
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey apparently agreed to send me the missing partsI will agree with the response if I receive the missing partsThank you for your prompt attention to this matter Regards, [redacted] ***
Hi, I have reached out to M [redacted] via email asking him to provide me information regarding his lock and a possible key number or photo I will follow up when resolved Thanks! ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't understand how it's improper use ? You can see from the strap that it pulled apartThe edges of the fridge would no sharp enough to cut it and you can see from the strap that the end isn't a straight cut with a sharp object Regards, [redacted] ***
Good Morning, Sorry for the delay I am still looking into this matter as I do not have all the details from our end It is customary that we would of asked to have the product returned for inspection We do not usually make a determination off of a photo It is my understanding that the ramps were not returned It is also my understanding that the customer was riding up the ramp when loading said equipment We warn against doing that Upon further review, we will provide you and MsDuncan a responseThank you, ***
In response to the attached complaint Cequent Consumer Products denied Mr***'s claim It was found that the Product was free from defects in both material and workmanship Any damages relating to the Claim likely resulted from improper use This letter was mailed to Mr [redacted] on July and then emailed to him on July 24.If there are any other questions or concerns, please let me know.Thanks, Tabby V***Legal Assistant, Cequent Americas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Cequent is currently re-reviewing Ms***'s claim. At this time, Cequent will offer to pay $2,for the damage to the vehicle based on the estimate received from Ms***.I have not received a receipt for the bar carrier and return of the product is at the expense of the customer.A
letter and release will be sent to Ms***
Good Morning, I don't know if you received my original response or not. Mr. [redacted]'s claim was denied on July 21. This letter was mailed to him and the emailed to him on July 24. The reason for denial is "The Product was free from defects in both material and workmanship. Any damages relating to the Claim likely resulted from improper use."Mr. [redacted] used the tie downs to transport a refrigerator. He laid the refrigerator down in the back of his pick up with the tail gate open. Mr. [redacted] was using the tie down at the bottom of the refrigerator to use in replace of his tailgate to hold the refrigerator from sliding out. If you have any questions or concerns, please feel free to contact me.Thank you, Tabby V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I did get one call, not heard anything from the other person they said would call. I don't want to drop it until it's all said and done if that is ok
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still don't understand how it's improper use ? You can see from the strap that it pulled apart. The edges of the fridge would no sharp enough to cut it and you can see from the strap that the end isn't a straight cut with a sharp object.
Regards,
[redacted]
Hi, I have reached out to M[redacted] via email asking him to provide me information regarding his lock and a possible key number or photo. I will follow up when resolved. Thanks! [redacted]
Good Morning, Sorry for the delay. I am still looking into this matter as I do not have all the details from our end. It is customary that we would of asked to have the product returned for inspection. We do not usually make a determination off of a photo. It is my...
understanding that the ramps were not returned. It is also my understanding that the customer was riding up the ramp when loading said equipment. We warn against doing that. Upon further review, we will provide you and Ms. Duncan a response. Thank you, [redacted]
Cequent will be preparing an offer to Mr. [redacted] in the amount of $1,475.00 for the locking pin and vehicle repairs. This number was based on the estimate and receipt that Mr. [redacted] provided. I notified Mr. [redacted] of this amount on September 24. I did not hear back, therefore, I will...
proceed with this amount. Settlement documents will go out by next week. If you have any questions, please feel free to contact me. Thanks, Tabby 715.693.9260
In response to the attached complaint. Cequent Consumer Products denied Mr. [redacted]'s claim. It was found that the Product was free from defects in both material and workmanship. Any damages relating to the Claim likely resulted from improper use. This letter was mailed to Mr....
[redacted] on July 21 and then emailed to him on July 24.If there are any other questions or concerns, please let me know.Thanks, Tabby V[redacted]Legal Assistant, Cequent Americas
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me. They apparently agreed to send me the missing parts. I will agree with the response if I receive the missing parts. Thank you for your prompt attention to this matter.
Regards,
[redacted]
Thank you for the notice. Cequent Consumer Products will be in contact with Ms. [redacted] today to get further information with regards to her claim.Tabetha V[redacted]Legal Assistant, Cequent Group715.693.9260
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did get one call, not heard anything from the other person they said would call I don't want to drop it until it's all said and done if that is ok
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey apparently agreed to send me the missing partsI will agree with the response if I receive the missing partsThank you for your prompt attention to this matter Regards, [redacted] ***
Hi, I have reached out to M [redacted] via email asking him to provide me information regarding his lock and a possible key number or photo I will follow up when resolved Thanks! ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't understand how it's improper use ? You can see from the strap that it pulled apartThe edges of the fridge would no sharp enough to cut it and you can see from the strap that the end isn't a straight cut with a sharp object Regards, [redacted] ***
Good Morning, Sorry for the delay I am still looking into this matter as I do not have all the details from our end It is customary that we would of asked to have the product returned for inspection We do not usually make a determination off of a photo It is my understanding that the ramps were not returned It is also my understanding that the customer was riding up the ramp when loading said equipment We warn against doing that Upon further review, we will provide you and MsDuncan a responseThank you, ***
In response to the attached complaint Cequent Consumer Products denied Mr***'s claim It was found that the Product was free from defects in both material and workmanship Any damages relating to the Claim likely resulted from improper use This letter was mailed to Mr [redacted] on July and then emailed to him on July 24.If there are any other questions or concerns, please let me know.Thanks, Tabby V***Legal Assistant, Cequent Americas
Thank you. I am in the process of following up with the customer. I am not aware of this claim. Thank you, Tabby
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Cequent is currently re-reviewing Ms***'s claim. At this time, Cequent will offer to pay $2,for the damage to the vehicle based on the estimate received from Ms***.I have not received a receipt for the bar carrier and return of the product is at the expense of the customer.A
letter and release will be sent to Ms***
Thank you. I will contact the customer, Mr***, to resolve this issue. I apologize for this inconvenience. Tabby note: email has [email protected]
Good Morning, I don't know if you received my original response or not. Mr. [redacted]'s claim was denied on July 21. This letter was mailed to him and the emailed to him on July 24. The reason for denial is "The Product was free from defects in both material and workmanship. Any damages relating to the Claim likely resulted from improper use."Mr. [redacted] used the tie downs to transport a refrigerator. He laid the refrigerator down in the back of his pick up with the tail gate open. Mr. [redacted] was using the tie down at the bottom of the refrigerator to use in replace of his tailgate to hold the refrigerator from sliding out. If you have any questions or concerns, please feel free to contact me.Thank you, Tabby V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I did get one call, not heard anything from the other person they said would call. I don't want to drop it until it's all said and done if that is ok
Tabby V[redacted]2:44 PM to me Email rec’d. Thank you for following up. I have called Mr. [redacted] and we will work with Mr. [redacted]. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still don't understand how it's improper use ? You can see from the strap that it pulled apart. The edges of the fridge would no sharp enough to cut it and you can see from the strap that the end isn't a straight cut with a sharp object.
Regards,
[redacted]
Hi, I have reached out to M[redacted] via email asking him to provide me information regarding his lock and a possible key number or photo. I will follow up when resolved. Thanks! [redacted]
Good Morning, Sorry for the delay. I am still looking into this matter as I do not have all the details from our end. It is customary that we would of asked to have the product returned for inspection. We do not usually make a determination off of a photo. It is my...
understanding that the ramps were not returned. It is also my understanding that the customer was riding up the ramp when loading said equipment. We warn against doing that. Upon further review, we will provide you and Ms. Duncan a response. Thank you, [redacted]
Cequent will be preparing an offer to Mr. [redacted] in the amount of $1,475.00 for the locking pin and vehicle repairs. This number was based on the estimate and receipt that Mr. [redacted] provided. I notified Mr. [redacted] of this amount on September 24. I did not hear back, therefore, I will...
proceed with this amount. Settlement documents will go out by next week. If you have any questions, please feel free to contact me. Thanks, Tabby 715.693.9260
In response to the attached complaint. Cequent Consumer Products denied Mr. [redacted]'s claim. It was found that the Product was free from defects in both material and workmanship. Any damages relating to the Claim likely resulted from improper use. This letter was mailed to Mr....
[redacted] on July 21 and then emailed to him on July 24.If there are any other questions or concerns, please let me know.Thanks, Tabby V[redacted]Legal Assistant, Cequent Americas
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me. They apparently agreed to send me the missing parts. I will agree with the response if I receive the missing parts. Thank you for your prompt attention to this matter.
Regards,
[redacted]
Thank you for the notice. Cequent Consumer Products will be in contact with Ms. [redacted] today to get further information with regards to her claim.Tabetha V[redacted]Legal Assistant, Cequent Group715.693.9260