Customer refunded 3/28/ $which is product cost, shipping is not refundableCheck mailed to the address on fileIn contrary to the customer complaint, please note that this customer did not contact us multiple times [redacted] does not recollect the conversation but it did not route through accounting for a refund so it may have been forgotten at the time, however, we are easily accessible by phone with a local and toll free number as well as email or through our website for a reminder The customer states that he received a sales email to which he could have easily repliedThere is no email history from this customer and while we do not keep a phone log we are a very small organization and [redacted] is very in-tune to customer satisfaction While I appreciate Mr [redacted] 's effort to get results by filing a complaint through your organization, you can also see that we have no other complaints in your system hence we address and resolve any problems that arise We consider this case closed Please contact me with any issues Thank you
Customer refunded 3/28/ $which is product cost, shipping is not refundableCheck mailed to the address on fileIn contrary to the customer complaint, please note that this customer did not contact us multiple times [redacted] does not recollect the conversation but it did not route through accounting for a refund so it may have been forgotten at the time, however, we are easily accessible by phone with a local and toll free number as well as email or through our website for a reminder The customer states that he received a sales email to which he could have easily repliedThere is no email history from this customer and while we do not keep a phone log we are a very small organization and [redacted] is very in-tune to customer satisfaction While I appreciate Mr [redacted] 's effort to get results by filing a complaint through your organization, you can also see that we have no other complaints in your system hence we address and resolve any problems that arise We consider this case closed Please contact me with any issues Thank you