Ceres Chemical Co. Inc

Customer was placed on credit hold due to past non-payment of prior invoices. Therefore, they were told for this order due to past history, they would be required to pay in advance for the order and that credit would no longer be extended. 
A partial payment was received and the...

check was cashed, however they did not include the full amount due. Additional requests for funds due under this particular invoice were not responded to by the customer. After 2 months we were contacted by customer and informed that we were reported the Revdex.com for theft. At this time, customer was informed a third time that the reason goods were not shipped was due to an outstanding balance remaining under this invoice.
Once the terms covering additional payment were finally addressed by them, product was released from credit hold and goods were shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We ordered one of our normal products we get from them...they cashed our check...and never sent the product - over $606.82 - they stole from us. We have attempted to contact them several times...left messages...emails...and then come to find out they recently went out of business. We have also filed a police report [redacted] is the [redacted]. I have searched over 3 separate addresses for him. I just think it is wrong to steal from a fellow business...cash the check...when you know you are closing your business. That is theft!Desired Settlement: We just want our money back

Business

Response:

Customer was placed on credit hold due to past non-payment of prior invoices. Therefore, they were told for this order due to past history, they would be required to pay in advance for the order and that credit would no longer be extended.

A partial payment was received and the check was cashed, however they did not include the full amount due. Additional requests for funds due under this particular invoice were not responded to by the customer. After 2 months we were contacted by customer and informed that we were reported the Revdex.com for theft. At this time, customer was informed a third time that the reason goods were not shipped was due to an outstanding balance remaining under this invoice.

Once the terms covering additional payment were finally addressed by them, product was released from credit hold and goods were shipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,