Ceres Medical Associates

I am rejecting this response because: Nobody from your office ever contactacted me to let me know of the delay with the wound clinic.I made at least 10 phone calls to your clinic without any response. I left numerous voice mails without any response. Multiple times your office would not answer the phone during normal business hours. I was left suffering for a month without medication and still have not gotten a referral to the wound clinic. Your staff is the worst I have ever encountered in the medical field. Very unprofessional. I was told the voice mail goes directly to the doctor.Well doctor, you never had the courtesy to respond to my concerns.

I have attached the cover sheet fax information pages to the three wound clinics that the patient was referred to. When a patient needs to be referred to a specialty doctor or clinic they are required to see their PCP doctor. Once they have had a face to face with the doctor they are handed a prescription slip to be given to the front office receptionist. The receptionist then collects patient's demographics. She then puts the office visit notes along with the referral slip and all information needed to process the referral. Referrals are then faxed to the specialist for processing. Once processed the specialty office then reaches out to the patient to schedule appointment. If for any reason they cannot be seen we are then contacted by the office and we repeat the process. We do not schedule appointments for patients because we have no access to scheduling for the specialty offices that we utilize. If you have any question you call the office.Thank you[redacted]