Ceridian Corporation

Initial Business Response /* (1000, 9, 2015/11/13) */
The Ceridian Compliance Department will respond directly to the continuant

Initial Business Response /* (1000, 5, 2015/07/10) */
Ceridian is working directly with the client on the resolution of the issues
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we are working directly
with Ceridian to resolve this, I am not yet prepared to close itIt seems the insurance has finally processed however I would like to wait and check that this has not harmed our credit in any way, so I am waiting to make sure all the bills get paid and no one has reported us as delinquentWe have been offered no compensation for the man hours spent on our behalf working to get this resolved instead of working our paying jobs
Final Business Response /* (4000, 9, 2015/07/29) */
Please notify Ceridian if your credit was adversely affected; we may be able to supply documentation to assist you in correcting a recordOtherwise, we consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Full refund issued for customer cancellation today

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
At no time was I informed that a car rental was a minimum 2 days.  When I called to inquire about renting a car, I was not informed that it was a minimum two day rental and no where is there is sign in the office to make sure that the consumer is aware it is a minimum two day rental.  I had stated that I was not sure how long my car would take for repairs and I thought the manager indicted that I could bring it back early but he did not say that I could not be credited nor did he reiterate again that I could only receive a credit.When I called and left a message that I was bringing the care back, I should have gotten a courtesy call back stating that policy.  As a matter of fact, when I walked in the office to return the car, the manager said "sorry I could not get a refund I could only get a credit" indicating to me that the policy had been clear from the start.  I do not intend on ever using the credit as I feel that this business has very poor business ethics

response to rental complaint;As in all business matters over the years it never ceases to amaze me how customers will want to re invent your businessbecause they change their circumstances and want to make you adhere to adjust to them. The customer contracted for two day and paid and led us to...

believe that she may need it longer. WE do not even rent a car for a one day period and generally require3 days and not two. In her returning early , we did as we do all customers and gave her the option of a store 1 day credit good for 1 year. She had no problem when she rented the car initially and we have a limited no of vehicles and do not rent for one day.