Cermak Fresh Market

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am not satisfied with the response and will not shop there again I felt that the answer is not good enough it should be posted in the store if any item is open it can not be returnedI told them that my father was in emergency and had to go visit him in intense care for weeks and now is in a nursing home since a week ago They said no before I explained what happened the customer service was very rude to my standards I used tell people to go there but after this experience I doubt they will ever see meand will continue to tell people about the bad service I receivedAnd they should forget about putting a date on expiration because it means nothing to themThank you Revdex.com because with out you they would have got away with this kind of treatment I would have gone for a dollar off the old cheese Everywhere I go I always am treated well so very disappointed in Cermak business practice I told people to watch out about this business they just want your money and don't care about customers at allThere are many stores where I can get food thank you Jesus

The customer can come into the store and get a refund and a new guacamole

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

First we would like to apologize for any inconvenience any and all customers have experienced at our location. Regarding the issue at hand, after receiving this complaint we located the item and saw that price had been corrected already. We believe after the last visit on 11/29 the error was...

corrected immediately. As of mid November a new management team was transferred to this location and we believe that the previous team did not fix the issue properly. We can only guess, because we were not here at that time, that the person in front receiving the complaint was not passing the information to the manager and price coordinator. We are no way saying that we are perfect and that you will not find mistakes from us, but we pledge that we will correct any and all mistakes as fast as possible. We would like to express to everyone that we are human and mistakes can and will happen, but we would  never purposely try to cheat anyone out of their money. We are proud that many of our loyal customers feel that we help them save money and would like to make sure that stays true. Thank you for your time and for shopping with us.

False advertisement. Manager [redacted] needs a class in customer priority.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 I am not satisfied with the response and will not shop there again.  I felt that the answer is not good enough.  it should be posted in the store if any item is open it can not be returned. I told them that my father was in emergency and had to go visit him in intense care for weeks and now is in a nursing home since a week ago.  They said no before I explained what happened.  the customer service was very rude  to my standards.  I used tell people to go there but after this experience I doubt they will ever see me. and will continue to tell people about the bad service I received. And they should forget about putting a date on expiration because it means nothing to them. Thank you Revdex.com  because with out you they would have got away with this kind of treatment . I would have gone for a dollar off the old cheese . Everywhere I go I always am treated well so very disappointed in Cermak business practice.  I told people to watch out about this business they just want your money and don't care about customers at all. There are many stores where I can get food thank you Jesus.

Thank you for your time. Our store policy is without a sales receipt, we cannot offer a refund or exchange. In this particular case, even with a receipt, neither...

one would be granted. The perishable item was in the position of the customer for over two weeks. She believes that the expiration date on the package should stay valid even after the item is opened. That is not the case. For example, a can of vegetables may have a expiration date of. If you open that can today, you cannot expect the vegetables to last over a year. Ms. Quesada clearly states she wants her refund because the sell date is and it should be good until that date. That's just incorrect. We explained that to her in the store and were very polite to her. She grew upset and started roaming through our store screaming to other customers not to buy from us, because we sell expired product. That's when we told her to leave our store. [redacted] Store Manager

The customer can come into the store and get a refund and a new guacamole.