Cerroni Services

Response: Monk Heating and Air Conditioning did not sell a Warranty to the previous homeownerIt was included in the customer's contractMr*** was charged a Transfer Fee.Our Company did assist Mr*** in transferring the previous Homeowners Parts and Labor WarrantyThis took place in
July of 2016.We did work for him in August and September and added a ThermostatHe was charged for Thermostat and Labor to installAll other work, Totaling $565.00, was not charged to him.On June 13, he called with a problem, we repaired this problem under Warranty.We returned again on Jun 30, at Mr***'s request and found nothing wrongOur Techs notes are specific and thoroughly states Air Conditioning pressuresNo Problem FoundMr*** was charged one hour for Service Call, even though, our Tech was there for two hoursHis father was there in his absence.Mr*** Called on July 11, stating that he was unhappy without billHe informed us that he was not going to pay this bill and that he would be getting somebody else to do the work,Printed on his Warranty is a number he can call if we are unable to perform his serviceThis number is ###-###-####We are under no obligation to return.Thank you, Don Monk