Certainity

Our company has been contracted by [redacted] to replace water meters that have been in service a certain amount of years. AMW is required by the Board of Public Utilities to remove and test meters, after a certain period of time in service. This period of time is based on the size of the...

customers meter.  AMW sends 2 letters to customers requesting they contact our company and schedule an appointment to have their meter replaced. If NMS doesn't hear from a customer after the two notices are sent (by AMW) via mail, we inform AMW of a failure to be contacted by customers that haven't requested to schedule an appointment. AMW sends a third notice (attached) imploring the customer to schedule an appointment. If we are not contacted after the third notice our Company physically goes to each residence informing them by door hanger that their water service will be terminated if they don't call to schedule an appointment. Our Company works different hours, including Saturday's to accommodate customers reasonable request for an appointment. Should we not be able to accommodate a customers request for any reason we turn the account back to AMW for internal handling of the account. I will inform the Water Company of the complaint and try to resolve this with the customer. I will have our company research this account further to be sure all procedures were followed. Thank you,Joseph C[redacted]National Metering Services Inc.