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CertaPro Painters of Birmingham South, AL

Birmingham Area, Birmingham, Alabama, United States, 35219

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CertaPro Painters of Birmingham South, AL Reviews (%countItem)

Contracted with CertaPro of Greystone to paint my house in Jan. 2018. Paint is two different shades. Overspray on two storm doors. Paint on stoop.
CertaPro painted my home in January 2018. The day after they left, it was evident the paint was two shades, obviously wrong. Additionally, the painters oversprayed on two (2) storm doors. They painted the handrail on my porch stoop, black paint dripped on the concrete stoop. Contacted the sales person (*** - he no longer works there) who came to the site, acknowledged the paint was not correct and stated he would contact *** (the owner of CertaPro of Greystone) and have the issue corrected. Problem, still exists. Have been scheduled numerous times since January 2018 to have the work done according to *** (one of the painters that I believe is contracted through Certapro but they have yet to come back. Numerous scheduled appointments broken (excuse each time is the weather). There has been plenty of good weather in the last year to fix this. They continue to put me at the back of the schedule when I should be first. Tired of the broken promises and unprofessional handling of the lack of craftsmanship on their part (***, the owner, will not even return a phone call).

Desired Outcome

Either finish the job to my satisfaction or provide a complete refund so I may get a qualified painter to fix this. In all honesty, leaning toward the refund part. I am not sure they will fix the issue correctly, and not sure if they need to be back at my house.

CertaPro Painters of Birmingham South, AL Response • Jan 22, 2019

We communicated with Mr. thru text message on Jan. 21 and again on Jan 22 that we were watching the weather to schedule our follow up. Need the temperature to 50 degrees minimum and dry.

Customer Response • Jan 26, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this only under the premise they indeed perform this work TIMELY. I have been given the weather excuse for over one (1) year. My house needs to be a priority, should be the first one on their list once the weather clears. Otherwise, I will file another complaint.

Customer Response • May 16, 2019

Document Attached***
My home has still not been repainted. CertaPro has broken two (2) appointments (April 18 and May 15) since stating they would complete the work. The latest appointment broken was today, May 15. I did not even receive the courtesy of a phone call or a test stating they were not coming. I have waited since January of 2018 to have this resolved. This needs to be a priority for them.
Please help me get this resolved.

CertaPro Painters of Birmingham South, AL Response • May 31, 2019

We completed the touch up on Thursday, 5/23. Mr. was pleased with our work, but told us that there was also an area on the rear of the home that needed to be addressed. We have committed to him that we will return and complete our work by Friday, 6/7.

Unfinished corner board repair per contract. Multiple attempts to schedule crew for repair has been unsuccessful. Full payment already provided.
Signed contract *** on 11/08/2017 for exterior paint, corner board repair. Contractor used different/incorrect sized corner board on initial repair. Upon walk-through inspection I noticed and requested the right size boards to be used.

Foreman acknowledged the issue and took samples of the old boards to match up. He gave his word to return and repair the problem.

Multiple attempts to schedule this work has occurred from my side:
Texts were sent by me on 12/1, 1/18, and 2/19.
The first follow-up email was sent to Anthony on 1/10.
Emails to owner *** sent on 3/6 and 3/19.

*** replied with a commitment to resolve these issues on 3/20.
An appointment to be onsite was missed on 4/17 without any reason given.

As of 05/05/2018 no repair has been made.

Desired Outcome

I am requesting the following repairs: -Replace incorrect trim boards on the chimney (finish original work correctly) -Re-caulk and paint trim and board seams (from incorrect sized boards causing cracks in caulk and paint) -scrape and paint drip boards at deck and garage side of house. (warranty)

CertaPro Painters of Birmingham South, AL Response • Aug 07, 2018

Hi Ms. Crenshaw,

I am responding to your request for an update on complaint # 85079746 - ***:

*** travels extensively for his business. My crew supervisor has attempted to reach him on numerous occasions to schedule the follow up on his project. Most recently, he was able to speak with *** on Friday, August 3rd. *** told him that he was traveling and that he would call him this week to schedule the work. We are waiting on him the contact us. As soon as he gives us a convenient date, I am anxious to have a crew respond.

Thank you

Customer Response • Aug 07, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)

I can confirm I have been contacted for the follow up repairs.
I received a text message and voicemail around July 25. This was the first contact since April 17th.

I have already attempted to reach back out to the foreman to schedule these repairs. Attempts to text and call have so far not resulted in a confirmed appointment.

I will accept the response fully when the repairs have been completed and approved.

Thank you

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Address: Birmingham Area, Birmingham, Alabama, United States, 35219

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