CertaPro Painters of Cincinnati and Northern Kentucky

[redacted], I have contacted the Insurance adjuster and your roofer has not provided him any language from the manufacturer that would contradict the adjusters claim that your shingles can be matched.  At this point , because your shingles can be matched, the insurance company is only willing to replace the affected shingles.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To whom it may concern,The date of the appointment was for Memorial Day.  A national holiday.  This was due to a glitch with the system and the Estimator's ([redacted]) calendar was opened for that day when in fact the office was closed.  We did not realize this mistake until after the...

office opened today and the appointment was missed.  The customer's call was redirected to a call center in Canada, which is why someone answered on a holiday.When our office opened today, we became aware of the situation and called the customer.  We offered to run the estimate this week and they declined.We are sorry for the inconvenience the computer glitch has caused.CertaPro Painters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When the appointment was made for Memorial Day, we questioned whether the estimator would in fact be working on the holiday.  The response was in the affirmative, so we accepted the appointment and received an email confirming the appointment date and time.  If the business did not intend to work on the date in question, neither setting the appointment nor confirming it via email should have happened.
Regards,
[redacted]

Mr. [redacted] our Production Manager reached out to you to schedule an inspection of the job.  On that call, You refused to allow our manager to review the work.  You also refused our offer to make any additional touch ups that may be required.  Because of your lack of cooperation there is nothing much we can do.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] , there are many inaccuracies in this response.  This does not correct or even acknowledge what accurately occurred.