CertaPro Painters of Madison Reviews (4)
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CertaPro Painters of Madison Rating
Description: Painting Contractors, Commercial Painting Contractor, Painters - Commercial or Residential, Painting and Wall Covering Contractors (NAICS: 238320)
Address: 6320 Monona Dr Ste 206, Monona, Wisconsin, United States, 53716
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with the merchant, but I would like some additional time to address the matter with him. Is that possible?
Regards,
[redacted]
The surfaces failing are not covered under warranty. I have been to the property twice to inspect. I was willing to provide a proposal to touch up the failures but I am not sure [redacted] wants that at this time. He has my cell phone and email address but clearly feels contacting the...
Revdex.com is a better method.Thank you,[redacted]
Items failing on home are not covered under his warranty. Horizontal surfaces, decks, and rotted wood are not covered under warranty. [redacted] has been provided with two different proposals this year to paint his home again. Both proposals are recommendations to paint his whole property unlike his contract which was to paint some portions of the home and to perform touch ups. I think we are at a stalemate and would be glad to discuss the details of the warranty with [redacted] if he should like. He can call my office anytime. Thank you,[redacted]
Review: Certa Pro has not kept its warranty. It promised a two-year warranty for both workmanship and materials. I have contacted them more than a dozen times trying to get them to honor their warranty. I have been passed around to different people in circles, but no one does anything beyond passing me to the next person. Several times they promised to come look at the problem, but then nothing seems to happen, time and time again. I informed them that I would be contacting you. They again made warm promises which they did not keep.Desired Settlement: I would like Certa Pro to honor its workmanship and materials warranty.
Business
Response:
The surfaces failing are not covered under warranty. I have been to the property twice to inspect. I was willing to provide a proposal to touch up the failures but I am not sure [redacted] wants that at this time. He has my cell phone and email address but clearly feels contacting the Revdex.com is a better method.Thank you,[redacted]
Business
Response:
Items failing on home are not covered under his warranty. Horizontal surfaces, decks, and rotted wood are not covered under warranty. [redacted] has been provided with two different proposals this year to paint his home again. Both proposals are recommendations to paint his whole property unlike his contract which was to paint some portions of the home and to perform touch ups. I think we are at a stalemate and would be glad to discuss the details of the warranty with [redacted] if he should like. He can call my office anytime. Thank you,[redacted]
Consumer
Response: