I am truly sorry we dropped the ball in our follow up with youIt is uncharacteristic of my company as communication and followup are what usually separates us for our competitionI went out to your home today and agree that the paint on your home is not a dead on match to your garage and the trim needs further attentionI spent the morning at the paint store getting a dead on match and will be out to put up a sample for your approvalUpon receiving your approval, we will return to your home and recoat the entire body of your home to match your garageWe will also scrape, spot prime and remove any unpaintable silicon caulking that was applied before we started work on your home and replace it with paintable caulk to ensure a stable surface for the trim paint to adhere toI am in hopes of regaining your trust in my company and am sorry that this had to come to this I will be your point of contact and will assure that I will see that this is done to your satisfactionSincerely, [redacted] , Owner
Revdex.com:
I have reviewed the response submitted by *** ***, owner of CertaPro Painters of Southern Maine. I appreciate that Mr*** has represented his intention to correct the deficiencies outlined in my complaint. I am willing to consider this complaint resolved based on Mr***' representations
Regards,
*** ***
I am truly sorry we dropped the ball in our follow up with you. It is
uncharacteristic of my company as communication and followup are what
usually separates us for our competition. I went out to your home today
and agree that the paint on your home is not a dead on match to your
garage and...
the trim needs further attention. I spent the morning at the
paint store getting a dead on match and will be out to put up a sample
for your approval. Upon receiving your approval, we will return to your
home and recoat the entire body of your home to match your garage. We
will also scrape, spot prime and remove any unpaintable silicon caulking
that was applied before we started work on your home and replace it
with paintable caulk to ensure a stable surface for the trim paint to
adhere to. I am in hopes of regaining your trust in my company and am
sorry that this had to come to this.
I will be your point of
contact and will assure that I will see that this is done to your
satisfaction. Sincerely, [redacted], Owner.
I am truly sorry we dropped the ball in our follow up with youIt is uncharacteristic of my company as communication and followup are what usually separates us for our competitionI went out to your home today and agree that the paint on your home is not a dead on match to your garage and the trim needs further attentionI spent the morning at the paint store getting a dead on match and will be out to put up a sample for your approvalUpon receiving your approval, we will return to your home and recoat the entire body of your home to match your garageWe will also scrape, spot prime and remove any unpaintable silicon caulking that was applied before we started work on your home and replace it with paintable caulk to ensure a stable surface for the trim paint to adhere toI am in hopes of regaining your trust in my company and am sorry that this had to come to this I will be your point of contact and will assure that I will see that this is done to your satisfactionSincerely, [redacted] , Owner
Revdex.com:
I have reviewed the response submitted by *** ***, owner of CertaPro Painters of Southern Maine. I appreciate that Mr*** has represented his intention to correct the deficiencies outlined in my complaint. I am willing to consider this complaint resolved based on Mr***' representations
Regards,
*** ***
I am truly sorry we dropped the ball in our follow up with you. It is
uncharacteristic of my company as communication and followup are what
usually separates us for our competition. I went out to your home today
and agree that the paint on your home is not a dead on match to your
garage and...
the trim needs further attention. I spent the morning at the
paint store getting a dead on match and will be out to put up a sample
for your approval. Upon receiving your approval, we will return to your
home and recoat the entire body of your home to match your garage. We
will also scrape, spot prime and remove any unpaintable silicon caulking
that was applied before we started work on your home and replace it
with paintable caulk to ensure a stable surface for the trim paint to
adhere to. I am in hopes of regaining your trust in my company and am
sorry that this had to come to this.
I will be your point of
contact and will assure that I will see that this is done to your
satisfaction. Sincerely, [redacted], Owner.
We are in the process of settling this in small claims court.