Certapro Painters of Palatine

Stay away and do not hire this company for your painting needs I've had a terrible experience trying to get them to finish a project which was supposed to take one to two weeks but it's been three months so far and it's still not done The exterior painting project began late May In the contract it mentioned that the painters would keep me up to date on the progress but throughout the entire process nobody contacted other than asking for the paymentThe painters were very unprofessional leaving cigarette butts in my yard, cleaning their brushes on my plants in the backyard, and parking on my grass At the end of June the the project was rushed because the owner wanted the final paymentI mentioned to him that there were many areas which were not painted correctly and needed to be touched upHe said he would address those by July and wrote the specific items down on the back of the contractI gave him a check but as it turned out nobody showed up on July When they did show up it was not until July 9thBut as the painter was doing the touch up work he spilled paint on my plants on the front yard and worse, got paint all over one of my windows Some of the paint from the window was cleaned up but the screen still has stains on it as and the frame siding is definitely a different shade now than prior to this project I reported this issue to the owner on July and he said he would address itNothing was done about this until I asked him again on July He responded on July and said the they are aware of this and will stop by to clean it upAgain, nothingI asked again on July and the response was that they are "on it"However, nobody called me or stopped byAgain, I asked August There was no response until August and the answer was that it will be taken care of the week of August So far, as of August 19, nothing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing regarding complaint [redacted] for CertaPro Painters Last week the painter finally came out and fixed all the issues with the prior paint job so I would like to consider this complaint resolved Thank you so much for your service, I really think it helped resolve the issue.Regards,Matt [redacted] Sincerely, Matthew [redacted]

Stay away and do not hire this company for your painting needs.

I've had a terrible experience trying to get them to finish a project which was supposed to take one to two weeks but it's been three months so far and it's still not done.

The exterior painting project began late May 2016. In the contract it mentioned that the painters would keep me up to date on the progress but throughout the entire process nobody contacted other than asking for the payment. The painters were very unprofessional leaving cigarette butts in my yard, cleaning their brushes on my plants in the backyard, and parking on my grass.

At the end of June the the project was rushed because the owner wanted the final payment. I mentioned to him that there were many areas which were not painted correctly and needed to be touched up. He said he would address those by July 1 and wrote the specific items down on the back of the contract. I gave him a check but as it turned out nobody showed up on July 1.

When they did show up it was not until July 9th. But as the painter was doing the touch up work he spilled paint on my plants on the front yard and worse, got paint all over one of my windows.

Some of the paint from the window was cleaned up but the screen still has stains on it as and the frame siding is definitely a different shade now than prior to this project.

I reported this issue to the owner on July 9 and he said he would address it. Nothing was done about this until I asked him again on July 19. He responded on July 21 and said the they are aware of this and will stop by to clean it up. Again, nothing. I asked again on July 27 and the response was that they are "on it". However, nobody called me or stopped by. Again, I asked August 11. There was no response until August 15 and the answer was that it will be taken care of the week of August 15. So far, as of August 19, nothing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing regarding complaint [redacted] for CertaPro Painters.  Last week the painter finally came out and fixed all...

the issues with the prior paint job so I would like to consider this complaint resolved.  Thank you so much for your service, I really think it helped resolve the issue.Regards,Matt [redacted]
Sincerely,
Matthew [redacted]