CertaPro Painters of San Antonio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company came out and fixed everything since I filed the complaint, and I would like to update accordingly Regards, [redacted] ***

Certapro ensures we deliver a quality product and meet or exceed our customers’ expectations through a thorough process that includes a final walk-through During the final walk-through, the customer approves the completed work and after expressing their satisfaction, they pay their bill The [redacted] s completed this process and during the final walk-through approved the work and delivered payment in full In fact, in an independently conducted survey, Mr [redacted] rated the quality and service we provided a to of (see quality log below) Quality Log Survey Date 03/31/Survey Status No Contact Web Response New Web Comments New NPS Survey Date 03/31/NPS Survey Status Completed NPS Survey Score NPS Survey Comments NA We gladly stand by the work we do and attend to any warranty issues as they arise However, we do not warrant certain, expressly written items such as settlement issues Through several conversations, multiple trips to the [redacted] ’s home presenting reasonable options, none of the options provided were accepted Respectfully, CertaPro of San Antonio

Certapro ensures we deliver a quality product and meet or exceed our customers’ expectations through a thorough process that includes a final walk-through.  During the final walk-through, the customer approves the completed work and after expressing their satisfaction, they pay their...

bill.  The [redacted]s completed this process and during the final walk-through approved the work and delivered payment in full.  In fact, in an independently conducted survey, Mr. [redacted] rated the quality and service we provided a 10 to of 10 (see quality log below).  Quality Log Survey Date 03/31/2014 Survey Status No Contact Web Response New Web Comments New NPS Survey Date 03/31/2014 NPS Survey Status Completed NPS Survey Score 10 NPS Survey Comments NA     We gladly stand by the work we do and attend to any warranty issues as they arise.  However, we do not warrant certain, expressly written items such as settlement issues.  Through several conversations, multiple trips to the [redacted]’s home presenting reasonable options, none of the options provided were accepted.  Respectfully, CertaPro of San Antonio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company came out and fixed everything since I filed the complaint, and I would like to update accordingly. 
Regards,...


[redacted]

Complaint: [redacted]
I am rejecting this response because:We did not rate the business or the work they performed, positively.  In quite a few reviews, we have rated them as poorly as possible now that they've indicated they do not stand behind their warranty.  As stated, the contractor had to re-perform the faulty work several times.  After they had disrupted our living area for a longer duration than they promised, we finally agreed to the completed work because we grew weary of their incompetence.As any contractor in San Antonio is aware, the homes in our area are known to be built on solid limestone and there is no proof of settling of ours or any neighboring home.  There are no settling cracks in any of our walls, ceiling, flooring or foundation.  The scope of work that CertaPro completed that is de-laminating is approximately four-feet wide, the width of a drywall piece they repaired, and is not a crack.  There are no cracks or peels anywhere else, around the work that CertaPro performed that is original and not a part of the repair.  CertaPro is using this as an excuse not to stand by their warranty.Since they've shown they are unable to perform the work correctly, we are requesting a refund of our money as part of their warranty owed to us.
Regards,
[redacted]