certification comission healthcare interpreters

December 12, 2014Dear [redacted] ***, I am writing in response to the complaint we received via your letter of November 21, that was received at our headquarters on 11/26/Certification Commission for Healthcare interpreters (CCHI) administers certification examinations to healthcare interpreters nationally and offers multiple resources to prepare for the examinations on our website at www.cchicertification.org.The complainant has been provided adequate information and resources to prepare for the exam and has been informed that the examination fees are non-refundableResources provided to prepare for the examinations • At the time each candidate submits an application and they meet our eligibility requirements, they receive an email from CCHI informing them of how they can schedule their exam and are advised to review the Candidate's Examination Handbook which is publicly available on our website at http://www[redacted] .The Candidate's Examination Handbook contains tips on how to prepare for the exam and the explanation of the exam construction with the relevant web links (pp26-27) as well as sample questions (p61-62).• CCHI has multiple free-of-charge resources available online at the Certification Resources webpage at http://www.cchicertification.org/certificationresources/certification-resources....⇄ Additionally CCHI offers for a very nominal fee of $an online Practice Exam at http://www[redacted] ***, the link to which is available from the Resources webpage mentioned.• Each candidate who fails any exam gets information via email about how to study for the exam if they choose to re-take itSee the excerpt:"[...] To help in studying, review the resources listed in our Candidate's Examination Handbook and on our website at http://www.cchicertification.or rtificationLesources/certification-resources[...]"• CCHI has a toll-free number (###-###-####) with live representatives who answer candidates' questions dailyMany candidates call us to ask for advice and it is freely givenExplanation of fees• The Candidate's Examination Handbook states on pthat all fees are non-refundable,• Before a candidate can submit their application, they must agree to the Statement of Understanding that states that all fees are non-refundableSee the excerpt: "[...] I understand that any examination fee is non-refundable and is for one exam administration only[...]"• And the same information is available on our website at http://www.cchicertification.org/certification-fees/certification-feesLet me address the complaint specifically.a) First communication with the complainant about how to prepare: [redacted] first received the information about how to prepare for the exam in our email of 12/2/when her application was approvedThe email contained the following advice among the other information: “[...] Please see our Applicant Timeline & Checklist at http://www[redacted] for more detailed information about the credentialing processTo prepare for the examination, we recommend you review our Certification Handbook, Test Content Outline, and codes of ethics and standards of practiceAll of these documents are available on our website at http:// [redacted] (Note: Since 2012, CCHI has changed the web domain so the current location for the Candidate's Examination Handbook is at http://www [redacted] )b) Communication after the complainant failed the exam the first time: Our email of 3/11/2013, excerpt: "[...]To help in studying, review the examination content outline and resources listed in our Candidate's Examination Handbook, available at http://www[redacted] l[...]"c) Communication after the complainant paid for the exam re-take: See the excerpt from our email to her which she had to print out and present at the time of testing:"10/17/12:14:AM CCHI Notice to Schedule Your Exam[...]This notice is your Admission Ticket to the examination listed belowPlease print all these pages and bring them with you to your examination appointment or you will not be admitted.We have confirmed that you are eligible to take the following examination:Test Name: Core CHI" ExaminationTo schedule your examination, please go to the following link for step by step instructions: http://www.cchicertification.org/prepare-for-your-exam/exam-scheduling.At this link, you will find test scheduling instructions, a list of test centers, and exam preparation information,|....]”Again, the provided link takes the candidate to the Candidate's Handbook and Practice Exam page, along with other resources.d) Our last communication to the complainant after she failed her exam: “11/26/8:16:AM Return to LiSi Your CoreCHI Score ReportDear Lina:[...]To help in studying, review the resources listed in our Candidate's Examination Handbook and on our website at http://www [redacted] [...]”At CCH we strive to provide the best possible service to our candidates.Please let me know if you need any further informationYou can always reach me at managing, directorså)cchicertification.org or ###-###-####.Sincerely,Natalya M CCHI Managing Director

Can you please recommend me a name/email for consumer protection agency ?[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Certification Comission Healthcare Interpreters regarding complaint ID ***
Regards,
*** ***

December 12, 2014Dear [redacted],
I am writing in response to the complaint we received via your letter of November 21, 2014 that was received at our headquarters on 11/26/14. Certification Commission for Healthcare interpreters (CCHI) administers certification examinations to...

healthcare interpreters nationally and offers multiple resources to prepare for the examinations on our website at www.cchicertification.org.The complainant has been provided adequate information and resources to prepare for the exam and has been informed that the examination fees are non-refundable.
1. Resources provided to prepare for the examinations
• At the time each candidate submits an application and they meet our eligibility requirements, they receive an email from CCHI informing them of how they can schedule their exam and are advised to review the Candidate's Examination Handbook which is publicly available on our website at http://www.[redacted].The Candidate's Examination Handbook contains tips on how to prepare for the exam and the explanation of the exam construction with the relevant web links (pp. 26-27) as well as sample questions (p. 61-62).• CCHI has multiple free-of-charge resources available online at the Certification Resources webpage at http://www.cchicertification.org/certificationresources/certification-resources....⇄ Additionally CCHI offers for a very nominal fee of $30 an online Practice Exam at http://www.[redacted], the link to which is available from the Resources webpage mentioned.• Each candidate who fails any exam gets information via email about how to study for the exam if they choose to re-take it. See the excerpt:"[...] To help in studying, review the resources listed in our Candidate's Examination Handbook and on our website at http://www.cchicertification.or rtificationLesources/certification-resources. [...]"• CCHI has a toll-free number (###-###-####) with live representatives who answer candidates' questions daily. Many candidates call us to ask for advice and it is freely given.2. Explanation of fees• The Candidate's Examination Handbook states on p. 21 that all fees are non-refundable,• Before a candidate can submit their application, they must agree to the Statement of Understanding that states that all fees are non-refundable. See the excerpt: "[...] I understand that any examination fee is non-refundable and is for one exam administration only. [...]"• And the same information is available on our website at http://www.cchicertification.org/certification-fees/certification-fees.3. Let me address the complaint specifically.a) First communication with the complainant about how to prepare: [redacted] first received the information about how to prepare for the exam in our email of 12/2/12 when her application was approved. The email contained the following advice among the other information: “[...] Please see our Applicant Timeline & Checklist at http://www.[redacted] for more detailed information about the credentialing process. To prepare for the examination, we recommend you review our Certification Handbook, Test Content Outline, and codes of ethics and standards of practice. All of these documents are available on our website at http://[redacted](Note: Since 2012, CCHI has changed the web domain so the current location for the Candidate's Examination Handbook is at http://www[redacted])b) Communication after the complainant failed the exam the first time: Our email of 3/11/2013, excerpt: "[...]To help in studying, review the examination content outline and resources listed in our Candidate's Examination Handbook, available at http://www.[redacted]l. [...]"c) Communication after the complainant paid for the exam re-take: See the excerpt from our email to her which she had to print out and present at the time of testing:"10/17/2014 12:14:02 AM CCHI Notice to Schedule Your Exam[...]This notice is your Admission Ticket to the examination listed below. Please print all these pages and bring them with you to your examination appointment or you will not be admitted.We have confirmed that you are eligible to take the following examination:Test Name: Core CHI" ExaminationTo schedule your examination, please go to the following link for step by step instructions: http://www.cchicertification.org/prepare-for-your-exam/exam-scheduling.At this link, you will find test scheduling instructions, a list of test centers, and exam preparation information,|....]”Again, the provided link takes the candidate to the Candidate's Handbook and Practice Exam page, along with other resources.d) Our last communication to the complainant after she failed her exam: “11/26/2014 8:16:00 AM Return to LiSi Your CoreCHI Score ReportDear Lina:[...]To help in studying, review the resources listed in our Candidate's Examination Handbook and on our website at http://www[redacted]. [...]”At CCH we strive to provide the best possible service to our candidates.Please let me know if you need any further information. You can always reach me at managing, directorså)cchicertification.org or ###-###-####.Sincerely,Natalya M
CCHI Managing Director