Certified Auto Sales Reviews (%countItem)
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Certified Auto Sales Rating
Address: 10055 N Cave Creek Rd, Phoenix, Arizona, United States, 85020-1887
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We bought a 2001 *** for our son-in-law at Certified Auto Sales. They showed us *** that indicated everything was in good working order. The purchase date was in late October of 2019. Within 10 days of driving the car the first problem happened. We took it back to Certified and they replaced a battery and alternator and radiator cap. On 11/15/19 we again had a problem with leaks in the coolant system and oil leaks from various spots. We took it to our regular repair center at *** on ***. They had to replace the radiator, Water pump, radiator cap and thermostat, thermostat housing. This required a coolant flush and power steering fluid flush. We were charged the *** preferred rate of $1683.96. Less than a month later on 12/13/19 we had to take the car back again to *** because the car had belts that broke while driving on highway 101. They had to replace the Drive Belt Tensioner and Belt, as well as the power steering hose which was damaged by the belt breaking. We paid $616.44. On February 1, 2020 we had to take the car back to *** via tow because it stopped running after the engine began making noises loudly while he was driving home on 101, wouldn't start the next day. After close inspection the *** service technicians indicated that the motor was in serious disrepair and could no longer function. They recommended replacing the engine and multiple components attached to its function and indicated that they believed the *** reports we received from Certified Auto Sales had been doctored to indicate that no previous issues existed. *** disputes this information. Therefore the $5000 car we bought would now cost about $5000-$6000 more to repair in addition to the $2300 we have already spent in repairs. This company has made no effort to rectify the situation and I have engaged an attorney to seek legal action against them.
Response to Complaint ID# ***
On October 26th, 2019 we sold a 2001 *** with over 149 thousand miles for $3,559.85 to the person making complaint, but the vehicle was purchased for someone else who we believe was the main driver of the vehicle. The purchaser test drove the vehicle prior to buying and could have taken it to any mechanic of their choice for an inspection as some of our customers do. Within a couple of weeks after purchase on November 11, 2019 there was something wrong with the alternator which we replaced along with a battery and a radiator cap. The repair work was done by an independent shop that we use. After that we heard nothing until some months later in February 2020 when customer complained that more repairs had to be done.
At that point they accused us of tampering with the *** report, since they believe if the *** is decent then that means that the car could never break so we must have altered the *** report. The idea or thought of altering a *** report has never entered our minds. We have never, nor would ever alter / tamper with any *** report. This was expressed to the purchaser when he complained in February. We also advised customer that they could easily print out a *** report form *** themselves which would prove it was not altered. We printed out another *** report when we received the complaint in February and it was the same as the original one the customer asked for when the vehicle was purchased. Once we expressed that they gave us an additional complaint and said they have a 120 day lemon law and we must give them all of what they are asking, which is not true. We offer a *** report as many other thousands of dealers do because customers ask for them as the *** shows some of the history of vehicles. We never state to any of our customers that a vehicle will not break in the future due to a *** report.
We were unaware that they ever took the vehicle to a mechanic shop to put in a radiator and a few other things. In our understanding to replace the radiator they would have to remove the drive belts and then reinstall or replace with new ones if they were old. We are unaware of what was done, but customer claims that it was approximately a month after they did mechanical repairs with their mechanic that while driving on the 101 the belts came off or broke off. If this is what happened this could cause vehicle to overheat and affect the motor.
We do not know what really happened to their vehicle and we are not responsible for it. Nor them concluding that a vehicle will not break in the future because a *** report history is OK. They purchased an older, inexpensive, higher mileage vehicle with no warranty. We are not responsible and consider it a slanderous statement to say that we did or may have altered a *** report.
We believe their complaint is something that should not be put in print for others to read as it is slander and not true which we can prove and we hope that you will consider not placing this on your website. We have had customers complain in the past and we always do what is right and are very helpful even more than what is fair. They never brought any of this to our attention until recently. We are sorry that whatever happened to them did happen. But we are not at fault or guilty of any wrong doing.
Please let us know what you will consider doing thank you for allowing us a response. Please let us know this response was received.
Thank you.
Steven T
President.
Certified Auto Sales